- Keurig Dr Pepper (Frisco, TX)
- **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call ... ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a...and service excellence. + Provide leadership in customer service best practices and escalation… more
- Golden State Foods (Frisco, TX)
- …business environment. + Travel Requirements: Willingness to travel 20% within designated region. LocationUS-TX-Frisco Job ID 2024-20537 Category Customer Service ... Lead and manage key strategic initiatives aimed at improving customer experience, operational efficiency, and product/ service delivery.... expectations. + Act as the main point of escalation for customer issues, working to resolve… more
- Chewy (Richardson, TX)
- …solutions. + **Advocate for a Customer -First Culture** , ensuring alignment across Customer Service and partner teams. + **Utilize data analytics** to assess ... **Opportunity:** Chewy is seeking a **Senior Program Manager , Voice of the Customer ** to lead and drive one of our VoC program verticals. This role is… more
- Applied Materials (Sherman, TX)
- …to goal. Manages systems start up and warranty cost under reserve. Ensures customer satisfaction with Company service and system performance. Interviews, hires, ... to valid escalation procedure, to ensure earliest possible return to service . Reports in a timely and accurate manner as required. Achieves guaranteed up… more
- Applied Materials (Sherman, TX)
- …new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips ... **Key Responsibilities** **EPI Experience Highly Preferred** Develops and maintains customer relationship with all relevant individuals in his/her district at… more
- SAP (Plano, TX)
- …cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point. . Own the technical ... resource capacity for innovation. **THE ROLE** As Client Deliverry Manager (CDM), we are looking for an accomplished Senior SAP...this role will perform: . Primary contact for the customer regarding technology and cloud service delivery… more
- PNC (Dallas, TX)
- …have an opportunity to contribute to the company's success. As an Operations Manager within PNC's Commercial Lending organization, you will be in Brecksville, OH, ... a regular basis. Some responsibilities may be performed remotely, at manager 's discretion. Commercial Lending Experience is STRONGLY PREFERRED Previous management… more
- Capital One (Plano, TX)
- Tech Risk Manager (FS) As a Risk Manager in the Financial Services Business Risk Office, you will provide professional risk judgment that enables business ... complexity and uncertainty and enable confident, data-inspired decision making. As a Manager for Identity & Access Management, you will have a foundational… more
- Capital One (Plano, TX)
- Manager , Risk Management (FS) As a Risk Manager in the Financial Services Business Risk Office, you will provide professional risk judgment that enables business ... Risk, Compliance, Legal, and other business support functions; + Ensure independent escalation of risk management gaps, issues, and concerns to executive management… more
- Capital One (Plano, TX)
- Sr Manager , Risk Management (FS) As a Sr. Manager Pod Lead in the FS Business Risk Office, you will provide professional risk judgment that enables business ... and other business support functions (eg, legal, privacy); + Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks… more
- Capital One (Plano, TX)
- Controls Evaluation Manager (FS) As a Control Evaluations Manager in the Financial Services Business Risk Office, you will lead a team of high-performing risk ... and other business support functions (eg, legal, privacy); + Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks… more
- Fresenius Medical Center (Plano, TX)
- …to the project's requirements. Supports FME's mission, vision, core values and customer service philosophy. Adheres to the FME Compliance Program, including ... soundness. + Develop productive internal and external working relationships. Provide outstanding customer service in a timely manner. + May provide assistance… more
- Google (Addison, TX)
- …or equivalent practical experience. + 5 years of experience in a customer -facing role working with stakeholders, driving customer technical implementations or ... (eg, launch or capacity planning, product release management), technical support, escalation management, or IT consulting. Preferred qualifications: + MBA or… more
- PNC (Dallas, TX)
- …have an opportunity to contribute to the company's success. As a Release Manager within PNC's Technology organization, you will be based in Pittsburgh, PA, ... a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. -10+ year of experience in Technology Change environment -Technical… more
- USAA (Plano, TX)
- …to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the ... where our core values - honesty, integrity, loyalty and service - define how we treat each other and...disqualification. We are seeking a dynamic and results-driven Project Manager to lead the onboarding and ongoing management of… more
- PennyMac (Plano, TX)
- …Effectiveness - Maintains a positive attitude and proves exemplary internal and external customer service and teamwork + Judgment - With the right information, ... complete mortgage journey. A Typical Day The Pipeline Accounts Manager II ensures consistent delivery of a best-in-class client...and loan level problem solving. Provide prompt and efficient service to customer as liaison between Sales… more
- Bank of America (Lewisville, TX)
- …individual and team goals where goals were routinely met or exceeded. Skills: * Customer Service Management * Performance Management * Coaching * Customer ... Financial Center Manager Lewisville, Texas **To proceed with your application,...controls, governance and culture to ensure the timely identification, escalation , debate and remediation of risk across the organization… more
- Intuit (Plano, TX)
- …Contact Center team operates on the front lines answering calls, providing exceptional customer service to customers impacted by a risk action. The team ... needed improvements in processes and systems. Serve as an escalation point on complex customer issues to... voice. + **Operations** : Ensure productivity, quality, and service level KPIs are met. Identify risks and operational… more
- RTX Corporation (Richardson, TX)
- …You Will Do** + Managing the supplier master data team to provide superior customer service and quality data management + Coordinating agreement data management ... join our RTX Enterprise Services team: RTX has a job opportunity for a ** Manager , Supplier Master Data** , in support of source-to-pay processes at the enterprise… more
- Brink's (Coppell, TX)
- …years. Together, every Brink's Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we ... equal opportunity to participate and grow. Job Description The Technical Program Manager will oversee the strategic management of large-scale Global IT Application… more