- Red River (Chantilly, VA)
- …responsible for handling technical support requests directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible for ... 8AM-5PM** **Primary Position Tasks:** + Accept customer calls/alerts and escalate to Tier 2 team members as needed withinspecified timeframes. + Act… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- Epsilon, Inc (Manassas, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...be a US Citizen. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- Epsilon, Inc (Manassas, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...be a US Citizen. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- Epsilon, Inc (Manassas, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...be a US Citizen. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point...APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is… more
- Epsilon, Inc (Alexandria, VA)
- …Foundation Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, ... incident documentation is required + Address urgent requests for service and assume the duties of any team member...preferably supporting more than 10,000 users. Tier 2 management includes; call management, accounts… more
- Epsilon, Inc (Quantico, VA)
- …Technology services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average ... level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the...be a US Citizen. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- Epsilon, Inc (Washington, DC)
- …provide top level ( Tier 3) technical support to customers and all service -related problems. In this position you will: + Assist in managing a Cisco Enterprise ... technical manuals, operating procedures, and other support documentation. + Provide Tier 3 technical support and troubleshooting for client/user support. + Perform… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- CACI International (Sterling, VA)
- …centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well… more
- Chenega Corporation (Washington, DC)
- **Req ID:** 37918 **Summary** ** Service Desk Technician Tier 2 ** **Washington, DC** Are you ready to enhance your skills and build your career in a ... take your career to the next level! SecuriGence is seeking a ** Service Desk Technician Tier 2 ** to join our IT support team in Washington, DC. This… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 2 ** with GDIT. A career in ... is pending funding. Our work depends on a **Help Desk Analyst Tier 2 ** joining...ITD organization in Quantico, VA. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- TekSynap (Springfield, VA)
- … desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to perform the following additional duties: + ... **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service… more
- GovCIO (Washington, DC)
- …The Help Desk Analyst responsibilities include: + Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help desk staff ... supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support... training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff… more
- Leidos (Bethesda, MD)
- …the kind of environment where you can thrive, keep reading!** Leidos is seeking a Tier 1/ 2 Service Desk /Deskside Support System Administrator to support ... document initial troubleshooting and triage steps and escalate to Tier 2 /3 support teams when appropriate to...and potential Problem Records and highlight these to the Service Desk Manager. + Update Service… more
- General Dynamics Information Technology (Quantico, VA)
- …Technical Support Services **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA ... **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A...ITD organization in Quantico, VA. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- **What is the position?** The Bilingual Tier 1 Service Desk ...need?** + High school diploma or GED. + Customer Service experience - 2 or more years ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- General Dynamics Information Technology (Washington, DC)
- …contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You ... contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. At… more
