- CACI International (Sterling, VA)
- Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... Local * * * CACI is currently looking for a motivated, career and customer-oriented Service Desk Shift Lead with Agile methodology experience to join our… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- Marriott (Arlington, VA)
- …of the Front Office or Front Desk Manager. * Supports daily Front Desk shift operations. **Supporting Progress Toward Guest Services and Front Desk ... responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest… more
- Marriott (Washington, DC)
- …to maximize room revenue and control property occupancy. * Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and ... basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Position directs and works with managers and employees to carry out… more
- Marriott (Washington, DC)
- …to maximize room revenue and control property occupancy. * Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and ... basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Position directs and works with managers and employees to carry out… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our… more
- Marriott (Arlington, VA)
- …for supporting compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service . Coordinates and ... and Guest Services Teams on an as needed basis** * Leads daily Front Desk , Housekeeping, or Guest Services shift operations. * Assists in supervising an… more
- TekSynap (Ashburn, VA)
- …network infrastructure, server infrastructure, network security, telecommunications systems and service desk . Responsible for managing and setting priorities ... elements of the network facilities. The Network Operations Team Lead will also schedule and direct activities to resolve...Noise level: Medium + Work schedule: Schedule is day shift Monday - Friday. + Amount of Travel: Less… more
- TekSynap (Arlington, VA)
- …equipment maintenance. + Oversee day-to-day operations of the Technical Control Facility Service Desk . + Troubleshoot and maintain all networks, equipment, and ... ITSM best practices. + Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions… more
- TekSynap (Springfield, VA)
- …aptitude. + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team supporting a ... **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and...Noise level: Medium + Work schedule: Schedule is day shift Monday - Friday. + Amount of Travel: Less… more
- Marriott (Bethesda, MD)
- …during cutover periods, ServiceNow incident operations, cross-functional collaboration with the Service Desk and MTOC teams, coordination with third-party ... and deployment of approved knowledge articles to accelerate resolution. + Partner with the Service Desk team to ensure effective handoffs and incident routing. +… more
- Kimpton Hotels & Restaurants (Washington, DC)
- …Guests feel it; you'll feel it too. **What You'll Do** The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message ... service all the while providing outstanding service ...on appropriate (AM, PM, Overnight) checklist by end of shift . + Conduct pre-assignment of hotel rooms, which includes… more
- Sunrise Senior Living (Fairfax, VA)
- …Duties** As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief ... but are not limited to the essential functions listed as follows: **Customer Service ** + Oversee the community entry area for visitors, guests, and residents, extend… more
- TekSynap (Washington, DC)
- …assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results usingappropriate reports. + **Stakeholder ... + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with quality management frameworks… more
- TekSynap (Washington, DC)
- …2/3 system administration/engineering services + Network or Telecom FC5 - Enterprise Service Desk , Tiers 0/1/2 support services, end-user support, Desktop ... to include, but not limited to Asset Management + Service Desk **REQUIRED QUALIFICATIONS** + Minimum Bachelor's...We are seeking a Program Manager to join and lead our Federal team. We provide a business forward… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests received. +… more
- IHG (Washington, DC)
- …a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full- service spa, The Spa at The Wharf, modern luxury, culture, and a rich ... drive revenue from walk-ins and up-selling at the front desk + Training team members on PBX procedures and...Training team members on PBX procedures and taking the lead during an emergency or crisis + Reporting into… more
- TekSynap (Washington, DC)
- …excellence in planning, directing, and managing IT projects/operations. + Lead and manage thecontractsIT operations team, providing guidance, training, and ... best practices related toIToperations + Knowledge of and experience with help desk support and operations. + Knowledge of networking and network-based software… more
- TekSynap (Washington, DC)
- …related to IT operations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and network-based software applications. ... team and all task order staffing as required. + Maintain program service levels and specifications. **REQUIRED QUALIFICATIONS** + Master's degree in computer science… more
- Chenega Corporation (Lorton, VA)
- …equivalent + Associate degree preferred + 2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment + ... Dispatch Coordinator** receives, records, and distributes work orders to service crews upon customers' requests for service ....ie, Word, Excel, and PowerPoint + Ability to work shift work that includes nights, weekends, and holidays +… more