- TekSynap (Washington, DC)
- …or programming skills. + Technical certification, or HDI Certification **Overview** We are seeking a Tier II Service Desk Technician to join our team ... user support services for hardware and software. + Implement Tier 0 self- service capability for user password...request tickets and provide daily updates. + Provide a service desk call center support from 0600… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Service Desk Specialists to support a customer in Stafford, VA. ... will consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and evaluation;… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …and III) + Equipment Specialist (Location and Tier ?) + FSR / Service Desk Specialist I MEF ( Tier II ) + FSR / Service Desk Specialist II ... MEF ( Tier II ) + FSR / Service Desk Specialist III MEF ( Tier II ) + FSR / Service Desk Specialist Quantico, VA ( Tier II ) + FSR / … more
- SMX (Quantico, VA)
- …+ Provide documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related incidents, work ... in the management, maintenance, and problem resolution + Resolve Tier III messaging tickets + Configure Antivirus products and...inputs into the knowledge management system repository to the service desk for handling standard Message related… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier II ** with GDIT. A career in ... **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+ CE - CompTIA...how agencies operate. Our work depends on a **Help Desk Analyst Tier II ** joining… more
- TekSynap (Arlington, VA)
- …all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier - II Work Center support to receive and log ... + Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …- II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for advanced ... Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB)...Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations… more
- Robert Half Technology (Washington, DC)
- Description We are looking for an experienced Help Desk Technician II to provide advanced technical support and ensure seamless IT operations for end users in ... involves troubleshooting complex issues, maintaining systems, and delivering outstanding customer service . If you enjoy solving technical challenges and thrive in a… more
- Koniag Government Services (Washington, DC)
- …a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment ... managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via...CE and/or CompTIA A+ certification + Experience with ITIL service desk processes + Knowledge of desktop… more
- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity ... + Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. + System Monitoring: Monitor… more
- Epsilon, Inc (Manassas, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Information Assurance Analyst II ** **Who is Epsilon:** Epsilon is an IT...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Manassas, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **COMSEC Custodian II ** **Who is Epsilon:** Epsilon is an IT...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- V2X (Springfield, VA)
- …as well as be capable of supporting internally escalated tickets from the IT Enterprise Service Desk team. + The IT Enterprise Desktop team supports a wide array ... maintain a Counterintelligence (CI) Polygraph. The Senior Systems Administrator II - Desktop Support are the Tier ...+ Familiarity with supporting internally escalated tickets from a Service Desk team. + Familiarity with implementing,… more
- Epsilon, Inc (Manassas, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Cybersecurity Engineer II ** **Who is Epsilon:** Epsilon is an IT...to delivering excellence without compromise and who view customer service as a top priority **An average day:** As… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service -oriented Sr. Tier II Help Desk Analyst to begin an exciting and ... challenging career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software… more
- TekSynap (Arlington, VA)
- …(WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for...ensuring up-to-date documentation and user resources. + Oversee the Tier I Call Center, Tier II… more
- SMX (Quantico, VA)
- …as well as other sections as required + Provide documentation, guidance and instruction to Tier II , and service desks for handling standard Active Directory ... technologies as applicable. The Active Directory Engineer will provide Tier III level Active Directory support and requires knowledge...DNS + Resolve Active Directory tickets escalated from the service desk to include completing the associated… more
- Koniag Government Services (Washington, DC)
- …are not limited to:** The Help Desk Manager will oversee all aspects of Tier I and II technical support operations while managing SCIF security protocols and ... (CySA, CCNA, GICSP, or GSEC) + Experience managing help desk operations + Knowledge of ITIL service ...help desk operations + Knowledge of ITIL service management principles + Strong understanding of security protocols… more
- Epsilon, Inc (Manassas, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...discipline. + Must hold a current 8570/8140 IAT Level II Certification (Security +, CC, CCND, SSCP) + Familiarity… more
- Chenega Corporation (Oakton, VA)
- …sites potentially 10% of time. Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support. + 4+ years' experience with ... and automation processes for new applications. + Sets up administrator and service accounts. + Maintains system documentation. + Interacts with users and evaluates… more