- Peckham, Inc. (Battle Creek, MI)
- …to your application so we can gain a complete view of your experiences* Peckham Inc. - Contact Center Supervisor POSITION SUMMARY The Contact Center ... Supervisor provides leadership and direction to a team of Contact Center Customer Service Representatives. The responsibilities include coaching, monitoring,… more
- Peckham, Inc. (Lansing, MI)
- …so we can gain a complete view of your experiences* Peckham Inc. - Bilingual Contact Center Supervisor SUMMARY The Bilingual Contact Center ... Supervisor provides leadership and direction to a team of Contact Center Customer Service Representatives who handle inbound calls only. The responsibilities… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- State of Michigan (Lansing, MI)
- …to drive continuous enhancement of the contact center 's services. Position Description- Departmental Supervisor 11 ... Departmental Supervisor 11 - Quality Assurance Unit Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/5182182)...of the QA Unit within a State of Michigan contact center . This role ensures a high… more
- CenterWell (Lansing, MI)
- …a part of our caring community and help us put health first** The Supervisor , Outbound Sales Support leads the team who conducts selling activities related to ... with strategies to re-engage and/or drive retention of customers. The Supervisor , Outbound Sales Support works within thorough, prescribed guidelines and procedures;… more
- Highmark Health (Lansing, MI)
- …**JOB SUMMARY** This job is responsible for supervising member service call center and ensuring timely, professional, and courteous responses to all customer ... - looking for someone who has Customer Service and Call Center experience.** **ESSENTIAL RESPONSIBILITIES** + Manage the departmental operations and day-to-day… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …clients in Origami's Residential Program. Under the guidance of the Residential Supervisor , you'll contribute to a positive and therapeutic environment by delivering ... to procedures with the respective Clinical Nurse and/or therapist(s) via direct supervisor (s) any concern or relevant topic relating to the client's care, treatment… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …clients in Origami's Residential Program. Under the guidance of the Residential Supervisor , you'll contribute to a positive and therapeutic environment by delivering ... to procedures with the respective Clinical Nurse and/or therapist(s) via direct supervisor (s) any concern or relevant topic relating to the client's care, treatment… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …###@origamirehab.org Position Summary: Under the direct supervision of the Residential Supervisor (RS), the Direct Support Professional (DSP) will provide quality ... to procedures with the respective Clinical Nurse and/or therapist(s) via direct supervisor (s) any concern or relevant topic relating to the client's care, treatment… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …+ Maintain caseload levels at a level deemed reasonable by the PT supervisor . + Observe all rules of confidentiality as they pertain to program participants ... regulations and organizational policies. + Other duties as assigned by the PT Supervisor . Requirements: + A degree in Physical Therapy and licensure in the state… more
- Origami Brain Injury Rehabilitation Center (Lansing, MI)
- …resolutions. + Maintain caseload levels at a level deemed reasonable by the OT supervisor . + Observe all rules of confidentiality as they pertain to program ... caseload coverage for OT services. + Other duties as assigned by the OT Supervisor . Requirements: + Occupational Therap ist Assistant li censure in the state of… more
- Origami Brain Injury Rehabilitation Center (Lansing, MI)
- …caseload levels within reasonable limits as directed by the Physical Therapy Supervisor , ensuring quality care delivery and client satisfaction. + Provide caseload ... surfaces, and laundry needs. + Other duties as assigned by the PT Supervisor . Requirements: + Possess a valid Physical Therapist Assistant license in the State… more
- Origami Brain Injury Rehabilitation Center (Lansing, MI)
- …caseload levels within reasonable limits as directed by the Physical Therapy Supervisor , ensuring quality care delivery and client satisfaction. As Needed: + Attend ... small therapy supply inventory. + Other duties as assigned by the PT Supervisor . Requirements: + Possess a valid Physical Therapist Assistant license in the State… more
- Origami Brain Injury Rehabilitation Center (Lansing, MI)
- …Maintain caseload levels at a level deemed reasonable by the PT Supervisor . As Needed: + Attend staff meetings, orientation, in-service trainings, clinical reviews, ... and small therapy supply inventory. + Other duties as assigned by the PT Supervisor . Requirements: + A degree in Physical Therapy and licensure in the state of… more
- Fresenius Medical Center (Lansing, MI)
- …event that your credential or certified status changes, you must notify your supervisor immediately. + Capable of working in a challenging environment which requires ... I am asked to perform, I should discuss them with my immediate supervisor or my Human Resources representative. **ADDENDUM:** Managers in each state must determine… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …and our valued clients. Under the direct guidance of our Office Supervisor and working closely with our Office Coordinator, you'll provide essential support ... Program Responsibilities + Serve as the primary point of contact for record keeping and retention. + Serve as...cancellations to appropriate team members according to procedure. + Contact clients to cancel their appointment when clinicians are… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …caseload levels at a level deemed reasonable by the Occupational Therapy Supervisor . + Model appropriate behavior conducive to a positive working and therapeutic ... By submitting an application, you grant Origami Rehabilitation permission to contact the identified employers, references, and educational institutions to verify the… more
- State of Michigan (Lansing, MI)
- …the above circumstances apply to me 07 How many years of experience do you have in a high-volume contact center ? + None + Less than 1 year + 1 year - 3 years + 3 ... (QA) and Training Unit within the Department of State Information Center (DSIC). The employee conducts quality assurance evaluations, analyzes customer interactions… more
- Concentrix (Lansing, MI)
- …you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and ... role works directly with clients to design and optimize case management, contact center operations, routing strategies, and multi-channel engagement using… more
- Concentrix (Lansing, MI)
- …you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and ... role works directly with clients to design and optimize case management, contact center operations, routing strategies, and multi-channel engagement using… more