- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Tufts Medicine (Boston, MA)
- …typically acquired through advanced education. A specialist level role that is a recognized subject matter expert in job area typically obtained through ... Summary** The newly created Bonham Lab at Tufts Medical Center in downtown Boston is seeking a highly motivated...experience. A specialist level role that is a recognized subject matter expert in job… more
- Cayuse Holdings (Boston, MA)
- …training through shadowing opportunities and explanation of work processes. + Act as a subject matter expert for supported products and processes. + Acts ... or issues. + Manage agents on duty and ensure contact volume are handled within Service Level Agreements. +...equivalent work experience in a related field. + Previous supervisor experience in a call center environment… more