- Pearson (Boston, MA)
- … Support groups. **Position Summary** **:** The Service Desk Tech 1, School Technical Support is an hourly position with 2 Shift Options; determined at a ... achieve both academic and personal success. **Department Summary:** The Customer Support department is part of the...hours of 8am-6pm EST. Agents will work remotely, providing technical support services to school teachers and… more
- Ricoh Americas Corporation (Newton, MA)
- …achievement of service level agreements (SLAs). Responds to customer requests, service alerts, technical support , and training with a strong focus on ... for the daily support of assigned RICOH managed devices within the customer 's fleet, including delivery of supply, service , and asset management services… more
- Qnity (Marlborough, MA)
- …+ Work effectively with other functional groups (such as Marketing, R&D, Applications Technical Support , Customer Service , Supply/Demand Planning, ... promote Qnity products that meet those needs. + Provide technical expertise to customers in the areas of product...Logistics, Quality, etc.) to deliver a high level of service to customers - effectively become the customer… more
- Cognizant (Boston, MA)
- … Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT environments. This entry-level ... access, including EC2, S3, Azure AD/Entra ID, and MFA architecture. + Deliver customer service excellence in unified contact center environments, using Genesys,… more
- IBM (Lowell, MA)
- …reports and other data. This role specializes in performing and enabling technical support for IBM Content Manager OnDemand. Successful candidates will ... provide technical support assistance to customers using problem...communication skills. Analytical thinking, structured problem-solving techniques. Strong positive customer service attitude with sensitivity to client… more
- IBM (Lowell, MA)
- …management, protection of data, and data governance. Successful candidates will provide technical support assistance to customers using problem determination / ... organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to… more
- Oracle (Boston, MA)
- … support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, Data Catalog, ... Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer ...for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic… more
- Oracle (Boston, MA)
- …Adapters, + Good knowledge in Oracle Cloud Infrastructure, Oracle Database + Technical support experience & Troubleshooting skills **Desired Skills:** + Fusion ... **Job Description** As a Principal Support Engineer, you will be the technical...understand and resolve inter server communication issues. + Advanced customer support and communications skills. + Ability… more
- Ferguson Enterprises, LLC. (Wilmington, MA)
- …+ Maintain daily call log of customer interactions + Provide outside field service customer support on job sites + Develop and maintain relationships ... years of Technical HVAC Experience. Either in Service , Install or Technical Support ...the jobsite + Be able to provide top notch customer service + Strong proficiency with computer… more
- Pegasystems (Waltham, MA)
- Technical Support Engineer, User and Product Experience Job Category: Client Support Location: US - Massachusetts - Waltham **Meet Our Team:** We are the ... AI. **What You'll Do at Pega:** * Provide world-class technical support for Pega's products, including AI-enabled...AI-powered tools such as CoPilot to enhance troubleshooting and customer support . * Strive to maintain exceptional… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …team. It's a great time to be a part of ZOLL! Job Summary The Technical Support Associate is responsible for tier 1 customer and ZOLL Sales Team Support . ... their commitment to improving patient outcomes while delivering world-class customer service . At ZOLL, you won't just...Essential Functions + Provide tier I technical support functions including, but not limited to: + Provide… more
- Pearson (Boston, MA)
- …are already utilizing Connections Learning products and services. **Position Summary** **:** Family Technical Support will work remotely as part of our contact ... center primarily providing technical support services to students and caretakers...as assigned **Requirements** **:** + Exceptional phone manners and customer service skills + Outstanding written and… more
- IBM (Lowell, MA)
- …looking for curious, driven, and customer -focused engineers to join our team of Technical Support Engineers. As a support engineer, you'll gain hands-on ... collaboration, and innovation! **Your role and responsibilities** As a Technical Support engineer, you will: * Drive... technical and professional experience** * Experience within customer service teams. * Exposure to programming… more
- Tennant Company (Boston, MA)
- …+ Collaborate with internal partners such as sales, customer service , technical assistance, field service support , and other technicians to ... creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service , and support functions across the globe, your journey at Tennant… more
- HUB International (Wilmington, MA)
- …**Overview** : Responsible for providing technical assistance and workflow support to the Commercial Service , Marketing and Production team. ... may include all or some or the following: + Support production and account managers with proposals and policy...production of quality work and the provision of excellent customer service . + Conduct business in a… more
- Oracle (Boston, MA)
- …IaaS, PaaS). Act as a trusted technical advisor and liaison between Customer and Oracle implementation, Support and Development teams in implementing best ... non- technical staff at all levels of the Customer organization. + Understanding of CSS Service ... organization performance and assisting in the development of support strategies. Issue Resolution: + Reviews service … more
- Oracle (Boston, MA)
- …issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus ... Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer ...for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic… more
- Red Hat (Boston, MA)
- …exceptional service experience + Gain a comprehensive understanding of customer technical infrastructures, environments, hardware, and product usage + Serve ... valuable insight to your customers. You will help facilitate technical support to your customers. You will...the customer experience + Collaborate with our support team on customer support … more
- iCIMS (Boston, MA)
- …Customer Education and promote self- service resources. + Serve as the customer 's technical advocate in product or support escalations, coordinating ... ensure visibility across Customer Success, Product, and Support teams. + Provide insights on common technical...product roadmap planning. **Qualifications** + 2-5 years in a technical customer -facing role within SaaS, preferably HR… more
- Abbott (Boston, MA)
- … with an emphasis on laboratory management. + Interact with Sales colleagues, Marketing, Customer Support , Technical Service , and Finance. + Influence ... expansion and economic profitability. + Perform assay integrations and support technical needs of the laboratory. +... customer challenges immediately in partnership with the service organization. + Support implementation processes on… more