- ADP (Norfolk, VA)
- …for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with ... different because the questions you receive will vary, as will the solutions you provide each client . There will be no shortage of new questions you'll receive,… more
- ADP (Norfolk, VA)
- …role for you. Ready to make your mark? The team leader will support the Call Center Manager. You will leverage your project management and leadership skills to ... You will work cross functional departments that support the call center . Utilize sound judgement to escalate...areas of opportunity to enhance service provided to the client . May provide feedback on individual performance of associates… more
- RxBenefits (Virginia Beach, VA)
- …degree Education or equivalent work experience. + 1-2 years of proven experience as call center supervisor or similar leadership position + Experience in a ... member escalations and overrides and phone support during high call volumes. The Quality Excellence Team Lead will work...contact center environment in a Quality role + Experience gathering,… more
- ADP (Norfolk, VA)
- …for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with ... different because the questions you receive will vary, as will the solutions you provide each client . There will be no shortage of new questions you'll receive,… more
- ADP (Norfolk, VA)
- …and diagnostics. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way ... client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if… more
- ADP (Norfolk, VA)
- …a background in Genesys telephony and administration and experience with contact center technologies (eg, Salesforce, routing, IVR, call recordings, and WFM.) ... Service Technology Product Manager** + _Are you empathic to client needs, your team, and internal partners to drive...a service organization focusing on contact centers and contact center key metrics will serve you well. You will… more
- AECOM (Virginia Beach, VA)
- …safety and mobility to the motoring public. As this is a 24/7/365 operation center , schedules are dictated by operational need and stated in advance and will include ... on call duties. Schedules may vary and individuals selected will...is NOT a remote position but located on the client site locations. + _Opportunities for overtime hours and… more
- AECOM (Virginia Beach, VA)
- …with the needs of the operations. + Previous experience working in a call center , customer service, 911 Operator or dispatching environment. + Demonstrated ... platforms and web-based applications to perform tasks. Transportation Operations Center (TOC) Operators are responsible for using Advanced Traffic Management… more