- CSL Behring (King Of Prussia, PA)
- …high-quality, and compliant scientific publications that advance medical knowledge, support data dissemination, and strengthen CSL Behring's leadership in ... to develop the pub plan and provide first line support for junior team members (eg manager and sr...audits (provide guidance to junior colleagues) of pubs with escalation to Director as appropriate. Collaborate enterprise-wide to harmonize… more
- Wipfli LLP (Radnor, PA)
- …and team performance. Responsibilities + Oversee daily ticket assignment, queue management , and routing to appropriate teams. + Resolve case escalations as ... the Continuous Improvement Register and lead Tier 2 meetings. + Manage escalation train-backs and ensure documentation is captured. + Coordinate field dispatch… more
- CSL Behring (King Of Prussia, PA)
- …high-quality, and compliant scientific publications that advance medical knowledge, support data dissemination, and strengthen CSL Behring's leadership in ... to develop the pub plan and provide first line support for junior team members (eg manager and sr...audits (provide guidance to junior colleagues) of pubs with escalation to Director as appropriate. Collaborate enterprise-wide to harmonize… more
- CSL Behring (King Of Prussia, PA)
- …You are accountable for the design and execution of the clinical strategy to support the development of a medicine, aligned with the Project Strategy Document (PSD) ... not limited to meeting coordination and documentation, decision making, and stakeholder management . + ensuring that the program is conducted in alignment with CSL… more
- Microsoft Corporation (Malvern, PA)
- …with various internal and external teams to resolve customer issues. Mentors others the on Support Escalation Management team. Acts as a key member of ... of your employment with Microsoft and the country where you work. #CES #CSS #ACT Support Escalation Management IC4 - The typical base pay range for this role… more
- University of Pennsylvania (Philadelphia, PA)
- …control, and hospital regulations. + Act as a point of contact for clinical support , complex case management , and escalation of patient care concerns. ... Job Description Summary Provides leadership, scheduling, hiring, training, and performance management for nursing staff, while also mentoring team members and… more
- Cognizant (Philadelphia, PA)
- … readiness. **Key Responsibilities** + Apply ITIL-based incident, request, change, and escalation management processes. + Create, manage, and resolve tickets in ... agent assist. + Demonstrate clear communication, empathy, call/chat etiquette, and de- escalation techniques in multi-channel support scenarios. + Collaborate… more
- Merck (West Point, PA)
- …focused on relationship management activities, such as supplier governance and escalation management . This individual will also focus on the deployment and ... lead cross-functional initiatives, and ensure end-to-end results are achieved. Deviation management and support of supplier investigations will also be… more
- M&T Bank (Wilmington, DE)
- …information to support these activities. Complete ad-hoc analyses to support business decisions. Provide feedback to management regarding results and ... in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management . + Promote an environment that supports belonging… more
- Wells Fargo (Wilmington, DE)
- …area + Monitor moderately complex business specific programs, and provide risk management consulting to support the business in designing and implementing ... Join us! **About this role:** Wells Fargo is seeking a Lead Control Management Officer supporting Information and Cybersecurity with specific Identity and Access … more
- Vanguard (Malvern, PA)
- …management direction and vision, including scoping decisions and prioritization.Act as an escalation point to senior management for data risk. + Participate, ... Overview The Global Head of Data Risk Management is a pivotal senior leadership role within...remediation strategies for material data risk events, ensuring timely escalation and resolution in line with governance standards. +… more
- M&T Bank (Wilmington, DE)
- …in accordance with the Company's Risk Appetite. + Identify risk-related issues needing escalation to management . + Promote an environment that supports belonging ... **Overview:** Serves as a member of the Management Development Program (MDP) and participates in ten...client services delivery and expand relationships + Serve as support associate to Wealth and Investment advisors asrequired +… more
- SAP (Newtown Square, PA)
- …internal stakeholder management -from contract execution through to ongoing support and proactive de- escalation of high-value accounts. + Profitability ... CDM is expected to maintain customer satisfaction through issue mitigation and escalation management , to build strong relationships with key customer… more
- JPMorgan Chase (Wilmington, DE)
- …Execution and Control Associate in the Consumer Card Risk Strategies team, you support the change management lifecycle for strategy initiatives and ensure all ... Bring your expertise to JPMorganChase. As part of Risk Management and Compliance, you are at the center of...Manage Risk owned letters + Manage critical issues using escalation protocols to resolve issues + Package results and… more
- M&T Bank (Wilmington, DE)
- …controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management . + Promote an environment that supports belonging ... Responsibilities:** + Develop and maintain procedures and guidelines for the transaction management model and the expansion of Conventional Debt and Special Access… more
- Bentley Systems (Exton, PA)
- …such as service level, user experience, and team utilization + Experience in escalation and stakeholder management + Knowledge of industry standards + Excellent ... ** Support Manager** **Location:** Hybrid or Home-based, US (ET...and Windows Active Directory + Experience with ITIL service management concepts (certification is a plus) + Understanding of… more
- TD Bank (Exton, PA)
- …**Line of Business:** TD Wealth **Job Description:** The Trade Operations Senior Support Specialist is responsible for the strategic and operational oversight of the ... trading desk, ensuring adherence to regulatory requirements, risk management practices, and timely execution of trading activities. This leadership role serves as a… more
- AmeriHealth Caritas (West Chester, PA)
- **Role Overview** The **Application Support Specialist** will support a state government healthcare system (LTSS). In this role, you will lead a team that helps ... improvement of overall system processing efficiency + Leads an Application Production Support Team & provides in depth troubleshooting and product knowledge across… more
- Hologic (Newark, DE)
- …closure, this role is for you. Knowledge + Deep understanding of Quality Management Systems (QMS) and CAPA processes, including risk/ escalation assessment, root ... and facilitate Corrective and Preventive Actions (CAPAs), advise on risk and escalation decisions, and partner closely with manufacturing and supply chain teams to… more
- Robert Half Finance & Accounting (Upper Chichester, PA)
- …* Identify and recommend improvements to our customer service procedures to senior management . * Support both internal and external customers as needed. * ... Description We are in search of a Customer Support Manager to join our team in UPPER...* Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints. *… more
