- CVS Health (Richmond, VA)
- …**Required Qualifications** - Demonstrated leadership abilities. - Experience with inbound call center operations. **Preferred Qualifications** - 2 years leading ... - Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and… more
- Humana (Richmond, VA)
- …put health first** The IT Vendor Management Lead - Network, Telecom & Call Center Platforms is responsible for managing mission-critical suppliers that support ... the company's enterprise connectivity, unified communications, call center operations, and network resiliency. This...PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training… more
- Evolent (Richmond, VA)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... improvement, and clinical excellence. + **This position is 100% Remote and can be completed from any state. Multiple...state or federal health care program, including Medicare or Medicaid , and is not identified as an "excluded person"… more
- Humana (Richmond, VA)
- …care with available plan benefits and/or appropriate community resources in a telephonic, call center , work from home environment. This role does not carry ... to address member needs. The Support SSs daily job duties include making outbound call attempts to members with social determinants of health (SDOH) needs to assess… more
- Humana (Richmond, VA)
- …+ Health Plan experience + Previous Medicare/ Medicaid Experience a plus + Call center or triage experience + Bilingual is a plus **Additional Information** ... Weekly Hours: 40 + Travel: While this is a remote position, occasional travel to Humana's offices for training...a better quality of life for people with Medicare, Medicaid , families, individuals, military service personnel, and communities at… more
- Public Consulting Group (Richmond, VA)
- …environment required; Experience with MS Office suite required; Application, Call Center /Client Service Experience strongly desired. **Working Conditions** ... will demonstrate the capacity for developing training content, facilitating school-based Medicaid program concepts and being a key contributor to the development… more
- Cardinal Health (Richmond, VA)
- …experience, preferred + Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred + Clear knowledge of ... calls, with ability to determine needs and provide one call resolution + Responsible for reporting adverse events within...Medicare, Medicaid & Commercial payer policies and guidelines for coverage,… more
- ChenMed (Richmond, VA)
- …and we need great people to join our team. *This position is mostly a remote role, with the occasional requirement to go on-site or in-home with patients (roughly ... collaboration with other members of the Complex Care team, center teams, and their primary care physicians, to meet...in the medical record. + Performs 4-day discharge phone call on patients discharged from a hospital, SNF, LTAC… more
- Humana (Richmond, VA)
- …products from 10+ carriers-not just Humana. Our learning design team supports IFG's call center agents and agency partners, creating training that helps them ... is uniquely positioned to put those customers at the center of everything it does. IFG is a subsidiary...know that learning should be enjoyable! **Work Model** + ** Remote work with up to 10% travel** for team… more
- Humana (Richmond, VA)
- …products from 10+ carriers-not just Humana. Our learning design team supports IFG's call center agents and agency partners, creating training that helps them ... is uniquely positioned to put those customers at the center of everything it does. IFG is a subsidiary...know that learning should be enjoyable! **Work Model** + ** Remote work with up to 10% travel** for team… more
- Humana (Richmond, VA)
- …products from 10+ carriers-not just Humana. Our learning design team supports IFG's call center agents and agency partners, creating training that helps them ... is uniquely positioned to put those customers at the center of everything it does. IFG is a subsidiary...know that learning should be enjoyable! **Work Model** + ** Remote work with up to 10% travel** for team… more
- Humana (Richmond, VA)
- …of Medicare and duel-eligible members **Preferred Qualifications** + Bachelor's degree + Prior call center experience + Prior success in Medicare Product Sales ... is uniquely positioned to put those customers at the center of everything it does. Humana's MarketPoint organization is...Success Agents to join the Customer Success Team working remote . Humana's Customer Success Agents are our members' trusted… more
- Humana (Richmond, VA)
- …first** The Compact licensed telephonic Care Manager works from home in a call center environment. They assess and evaluate members' needs and requirements ... a dedicated home office space (see Work at Home Guidance below). + Remote Care Managers are expected to achieve established outcomes, quality, and productivity… more
- Humana (Richmond, VA)
- …across all digital and assisted channels (web, mobile, email, SMS, push, call center , and third-party platforms). + Define reusable integration patterns, ... rules, and models with reduced operational risk. **Additional Information** **Location/Work Style:** Remote US **Why Humana?** At Humana, we know your well-being is… more
- Humana (Richmond, VA)
- …(WAN/LAN/Wi-Fi) + End-user computing, print, imaging, clinical peripherals + Telephony, call routing, IVR/contact center workflows + Athena (or comparable ... to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be… more