- Leidos (Rockville, MD)
- …Leidos' Civilian Health Solutions Operation is seeking a dynamic, mission-centric hands-on **Senior** ** Service Desk Analyst ( Tier 3 support)** to support a ... **Required Qualifications:** + Bachelor's degree and 8+ years of experience supporting a service desk or IT support team. + Ability to potentially interact… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Details and Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for DFC IT infrastructure + Work with… more
- Red River (Chantilly, VA)
- … Tier 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk . This position will handle technical...account needs; identify opportunities to enhance delivery of company service and support goals. + Engage in IT… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop ... This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau....property, assisting with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD...experience in the IT field + Experience with IT and Help Desk technologies, to include Remedy, ... Status: Non-Exempt Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...Network+, or Security+ CE, or higher + Superior customer service skills a must. Strong desire to provide the… more
- Deloitte (Washington, DC)
- …degree in computer science, information systems, or other technology-related field + 2+ years of Service Desk or relevant IT experience + Must be legally ... : Ensure systems are functional post-resolution and gather feedback to enhance service . + Installation Support : Assist with new hardware and software installations… more
- Farfield Systems (Fort Meade, MD)
- …Citizenship Immediate long term position. (Monday thru Friday 10am-6pm) Responds to internal and external IT Service Requests for IT service on both Unix ... of Web- or email-submitted requests. Logs and tracks inquiries using service request management database and maintains history records and related documentation.… more
- Amentum (Washington, DC)
- …school + At least 4 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware ... forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side...current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed… more
- Competitive Range Solutions, LLC (Washington, DC)
- …Competitive Range Solutions requires the expertise of a talented and experienced Tier II IT Support Specialist. The specialist provides day-to-day administrative ... increase productivity, and provide a world-class customer experience. The Tier II IT Support Specialist is primarily...The specialist will ensure the availability and functionality of IT systems and provide exceptional customer service ,… more
- IT Concepts (Washington, DC)
- …experienced and highly motivated Tier 2 Desktop Support Analyst to join our on-site IT Managed Service Desk team. The ideal candidate will have a strong ... Founded in 2003, IT Concepts' core values - customer-centricity, teamwork, driven...the Department of Commerce. Key Responsibilities: + Provide exceptional Tier 2 desktop support to end-users, addressing hardware, software,… more
- Red River (Arlington, VA)
- …issues and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and customer satisfaction. + Supervise ... based on interactions with the user community into actionable IT support strategies. + Operate and maintain Tier...is required. + Minimum 5 years' experience with help desk support and operation in a DoD IT… more
- Cayuse Holdings (Washington, DC)
- …of today's competitive landscape and unlock new opportunities for growth and innovation. The IT Service Desk Supervisor provides customer service ... explanation of work process. + Performs post-resolution follow-up with Tier 1 contract support as required. + Communicates customer...+ Service Desk or Customer Service experience. + Experience with ServiceNow IT … more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Top Secret SCI + Polygraph **Job Family:** SCA **Skills:** Help Desk Support,Information Technology ( IT ) Systems,Troubleshooting **Experience:** 7 + years ... of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required**… more
- GCyber (Arlington, VA)
- …2 Helpdesk Lead CAB Manager for Tech Control to oversee and enhance our help desk operations within a dynamic DoD IT environment. This role involves managing ... Develop and implement policies and procedures for the help desk team to ensure consistent service quality...Management. + Minimum 5 years of experience in help desk support and operations within a DoD IT… more
- General Dynamics Information Technology (Washington, DC)
- …has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious clientele at the ... a ** SERVICE DESK / HELP DESK ANALYST** with GDIT. A career in IT...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician.… more
- CACI International (Ashburn, VA)
- …Desk professionals, responsible for: + Supporting end user applications and work in a multi- tier service desk as well as work with software development ... to Do:** CACI is currently looking for an Enterprise Service Desk Lead with IT ...knowledge repository for assigned applications suites. + Manage a Tier 2 Enterprise Service Desk … more
- General Dynamics Information Technology (Rosslyn, VA)
- …Family:** Help Desk **Skills:** Help Desk Management,Information Technology ( IT ) Support,ServiceNow IT Service Management **Experience:** 5 + years ... Help Desk , guaranteeing timely and effective customer service . + Oversees Tier 2 and ...customer service issues, and suggesting improvements to IT service management processes and tools. +… more
- SAIC (Sterling, VA)
- **Description** SAIC is seeking a Service Desk Supervisor. This role will be primarily remote, but will require occasional attendance onsite in Sterling, ... ITI Program supporting team members across the United States. Service Desk Supervisor is responsible for managing...inventory and configuration management records daily to reflect completed service requests. + Coordinate Tier 3 personnel… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... Competitive Range partners with the government to plan and deploy complex, IT -enabled, and mission-essential capabilities. Our goal is to help you develop and expand… more
- CACI International (Washington, DC)
- …+ Bachelor's degree with 4 years of relevant experience + Experience in a Help Desk / Service Desk environment + Current DoD 8570 IAT Level II certification ... be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer...support for desktop/laptop computers and mobile devices + Providing IT customer technical support on Microsoft operating systems and… more