- SUNY Upstate Medical University (Syracuse, NY)
- …problem source and dispatch additional support resources as required. Document all Help Desk calls received. Maintain accuracy of call database. Follow-up ... with users and/or second level support staff as appropriate. Determine potential causes and recommend proactive solutions for common problems. Provide users with purchasing information and new microcomputer hardware and software products. Minimum… more
- KPH Healthcare Services, Inc. (East Syracuse, NY)
- …Responsible for resolving Third Party pharmacy questions received from Store Systems Help Desk . + Responsible for yearly immunization configuration, reporting ... maintain the highest level of profitability. Working with the Pharmacy Business Analyst to develop reporting as needed to gain efficiencies and improve… more