- Adecco US, Inc. (Beaverton, OR)
- ** CONTACT CENTER AGENT ** **Top 3 Required Skills:** 1. Platinum Tier Call Center Experience 2. Strong Computer Skills 3. Excellent Verbal & Written ... within a leading industry client in Class Action business operations, the call center manages a diverse range of tasks related to potential claimant inquiries and… more
- Cayuse Holdings (Salem, OR)
- **Overview** **Job Title:** Senior Service Desk Agent **Cayuse Company:** Cayuse Commercial Services **Location:** Remote **Pay Rate:** $23-$27 per hour **The Work** ... The Senior Service Desk Agent provides customer service solutions within service level agreements...or issues. + Manage agents on duty and ensure contact volume are handled within Service Level Agreements. +… more
- Veterans Affairs, Veterans Health Administration (Vancouver, WA)
- …prescriptions and requests for medical equipment and services; maintaining regular contact with vendors, contractors, medical center professionals and staff; ... prescriptions and requests for medical equipment and services; maintaining regular contact with vendors, contractors, medical center professionals and staff;… more
- Pacificorp (Portland, OR)
- …adherence to identified PCCC performance measures as outlined in the Customer Contact Center Guidelines. + Navigate through multiple computer software programs ... Customer Service Agent - Bilingual (Spanish) Portland, Oregon #113793 **Date:**...resolution was demonstrated, and/or two years of non-sales call center experience. + Ability to gather necessary information from… more
- Cayuse Holdings (Salem, OR)
- **Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It ... of the client. + Identify potential system problems and escalate to department contact for resolution. + Contributes to the accomplishments of team objectives; works… more
- Bowman (Salem, OR)
- **Short Description** Bowman has an opportunity for a Right of Way Agent II to join our team remotely in Oregon. At Bowman, we believe in creating opportunities for ... leases, permits, and licenses. + Maintain up-to-date records of contact attempts and parcel-related data in company database. +...lasting impact? At Bowman, our people are at the center of everything we do. We're committed to creating… more
- ASM Research, An Accenture Federal Services Company (Salem, OR)
- … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent relevant ... brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities… more
- ASM Research, An Accenture Federal Services Company (Salem, OR)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience… more
- Anywhere Real Estate (Portland, OR)
- …in a fast-paced, high volume paperless environment. + People first approach- keeping the agent and consumer at the center of the transaction by anticipating ... to close, to create a seamless experience for the agent , consumer and all deal parties. You are part...and third parties. + Serve as all deal stakeholder's point-of- contact for agents and their clients through closing, which… more
- Under Armour, Inc. (Salem, OR)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to...is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations… more
- Teleperformance USA (Salem, OR)
- …**Purpose** **Assist** **with the development,** **implementation** **and improvement of contact center day-to-day operations for inbound technical support ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...hours versus actual hours, payroll, etc.** + **Oversee day-to-day contact center operations and business planning, ensuring… more
- Black & Veatch (Tualatin, OR)
- …an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use ... laws and regulations. **Certifications** Professional Engineer License preferred Commissioning Agent , certified by a national recognized commissioning organization. Acceptable… more
- Verint Systems, Inc. (Salem, OR)
- …and partner channels, as well as having a deep understanding of the contact center market landscape, solutions, technology, competitive analysis, and pricing ... Strategy Sr. Director, you will be responsible for our Agent Copilot Strategy and offers to drive overall business...experience in go-to-market strategy and execution + Experience with agent assistant and IVA solutions and as a practitioner… more
- Lumen (Salem, OR)
- …Managed Trusted Internet Protocol Service (MTIPS) in a Federal Security Operations Center (Federal SOC) 24x7x365 environment. The Federal SOC function is to provide ... tools, systems that have company-wide and possibly industry-wide impacts. + Frequent contact with senior leadership of customers and contractors for the purpose of… more
- Lumen (Salem, OR)
- …role implementing Managed Security Services (MSS) in a Federal Security Operations Center (Federal SOC) 24x7x365 environment. The Federal SOC function is to provide ... tools, systems that have company-wide and possibly industry-wide impacts. + Frequent contact with senior leadership of customers and contractors for the purpose of… more
- Sharecare (Salem, OR)
- …experience in a customer service role preferred + Experience with benchmarks and contact center metrics preferred, including adherence to schedule + Proficiency ... chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction /… more