- Robert Half Technology (Nashville, TN)
- Description We are looking for a dedicated Service Desk Analyst to join our team on a long-term contractual basis in Nashville, Tennessee. In this role, you ... * Collaborate with team members to identify and implement improvements to service desk operations. * Conduct training sessions for users to enhance their… more
- Elevance Health (Nashville, TN)
- The **Help Desk Analyst I** is responsible for receiving all telephone or automated requests for IT assistance, ensuring that the request or problem is ... background. **Preferred Skills, Capabilities, and Experiences:** + 2 years of customer service experience strongly preferred. + Knowledge and use of SD tools… more
- BAE Systems (Nashville, TN)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... achieve their missions. As a **Tier 1 Initial Support Analyst ** , you'll play a critical role in providing...also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and… more
- BAE Systems (Nashville, TN)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... their missions. As a **Principal Tier 2 Remote Support Analyst ** , you'll play a critical role in providing...also provide Tier 2 support for remote access and service capabilities, including VPN setups, multi-factor authentication, and secure… more