- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 2 (NYHELPS) Occupational Category Other ... also include, but are not limited to, the following:* Supervises two or more Call Center Quality Assurance Specialists 1.* Establishes the business rules… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Broadview FCU (Albany, NY)
- …issues and enhance overall organizational efficiency ie, training programs. + Monitor call quality and member interactions to ensure compliance with company ... standards and procedures. Participate in Quality Assurance calibration sessions. + Track staff...two (2) years of people supervisory experience in a call center is required, preferably within a… more
- Broadview FCU (Albany, NY)
- …+ Meet or exceed performance metrics and KPIs, including but not limited to, quality assurance , call handle time, member satisfaction, productivity, and ... experience will be considered). + Minimum of two (2) years of contact center experience, preferably in a financial institution or credit union environment. +… more
- Trinity Health (Clifton Park, NY)
- …cabinet. + Uses the electronic medical record to communicate effectively. + Performs quality assurance duties as assigned. + Provides a clinical visit summary ... Day Shift **Description:** **RNII - Clifton Park Family Health Center ** Hours: 9-5 with some flexibility If you are...be located at 1 Tallowood Drive. **Position Highlights:** + ** Quality of Life:** Where career opportunities and quality… more
- Albany Medical Center (Albany, NY)
- …tested in the same manner as patient specimens; adhere to the laboratory's quality assurance procedures, including documenting all: quality control ... 2. Thoroughly, accurately and legibly documents test results and quality control 3. Demonstrates basic computer skills 4. Listens...day, evening or night shifts including weekends, holidays and on- call . While performing the duties of this job, the… more
- Trinity Health (East Greenbush, NY)
- …and drug cabinet. Uses the electronic medical record to communicate effectively. Performs quality assurance duties as assigned. Provides a clinical visit summary ... will be located at 2 Empire Drive Position Highlights: Quality of Life: Where career opportunities and quality... metrics. Retrieves telephonic clinical information from patients who call into the office. Monitors task list and completes… more
- Meta (Albany, NY)
- …accountable. We provide the services to manage network operations across data center , backbone, subsea, and edge locations; and on-network and off-network CDN ... Participate in the global team's Tier 3 and 4 on- call rotation with the goal of routing issues as...to those standards and policies 4. Risk Management and Assurance : Work internally and with upstream partner teams to… more
- US Foods (Clifton Park, NY)
- …to ensure temperature control standards are met for perishable products. Partner with Quality Assurance and Food Safety teams to prevent product loss, maintain ... **RELATIONSHIPS** + **Internal:** Collaborates daily with Operations, Warehouse, Transportation, Safety, Quality Assurance , Sanitation, and HR teams to ensure… more
- Cushman & Wakefield (Albany, NY)
- …three critical operational pillars: Vendor Performance, Procurement & Contract Management, and Call Center & Work Order Management. This role is essential ... + Ensure compliance with contractual obligations and risk mitigation across vendor engagements. ** Call Center & Work Order Management** + Manage call … more
- Molina Healthcare (Albany, NY)
- …pharmacies in accordance with departmental policies, state regulations, National Committee of Quality Assurance (NCQA) guidelines, and Centers for Medicare and ... * Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated. * Effectively... call tracking system. * Maintains established pharmacy call quality and quantity standards. * Interacts… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …than one discipline, such as application support, database administration, software quality assurance / quality control, software engineering, network ... of hardware, OS, and other platform specifications, and 4+ years of experience providing quality assurance review and the evaluation of new and existing software… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …is a team-level operational role responsible for the development, maintenance, and day-to-day quality assurance of all core scientific and medical content for ... medical audience + Strong focus on accuracy, consistency, and quality assurance in content creation and version...you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe… more
- Capital One (Albany, NY)
- …management skills, and attention to detail + Ensure accuracy and highest quality assurance standards + Manage multiple tasks, appropriately prioritize workflow, ... GED or equivalent certification + At least 3 years of Customer Service or Call Center experience + At least 1 year of experience working in the Financial… more
- Saratoga Hospital (Saratoga Springs, NY)
- …our practices and system. + Our practices have earned National Committee for Quality Assurance (NCQA) recognition, each certified as a Level 3 Patient-Centered ... and PharmD who rotates between practices. + Practice 100% outpatient medicine. + Call is taken by phone, Monday through Thursday, approximately 1:15. + Saratoga… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …in regulatory affairs or related areas (eg, clinical development, project management, quality assurance , etc.) in pharmaceutical or healthcare related industry. ... guidelines. - Confirms submission documents are accurate, compliant, and high- quality to allow for smooth and expeditious approvals from...you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe… more
- Veterans Affairs, Veterans Health Administration (Albany, NY)
- …Service. Oversees the development and implementation of systems redesigns projects, quality improvements and assurance programs of inpatient services. Champion ... of Anesthesia, at the Samuel S. Stratton VA Medical Center , Albany, New York and supports the mission to...establishment of the highest clinical care standards, operations, and quality ; as well as daily functioning of the OR… more
- Philips (Latham, NY)
- …develop a positive relationship with the members enrolled in the program. + Ensure quality assurance of readings and reports that will be delivered to physicians ... You thrive in a high-volume, fast paced, and dynamic call center environment and are patient and...won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …with analytical team members, process chemistry, formulation development, regulatory affairs, quality assurance , and other departments to drive scientific ... from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud… more
- Ellis Medicine (Schenectady, NY)
- …Registration, Scheduling, Financial Counseling, Insurance Facilitator, Information Desk and Call Center pre-registration areas. + Communicates effectively with ... Director with monthly statistics to assist in the reporting of quarterly quality assurance measurements. + Discussed patient and staff related issues only in a… more