- Peraton (Washington, DC)
- …issues. In this position, you will: Lead and manage Service Desk operations, ensuring consistent, high‑quality support across FAA programs. Supervise, ... FAA stakeholders. Support onboarding, training, and continuous improvement initiatives for service desk staff. Why This Role Matters Reliable IT support… more
- Go Intellects Inc (Washington, DC)
- Overview Role: Senior Software Trainer and Quality Assurance Analyst Client: DC Government Location: Washington, DC (Hybrid) Responsibilities Create and maintain ... training resources (manuals, reference guides, webinars, websites) to support ongoing training using a number of mediums: PowerPoint,...SIS user issues. Deliver the highest level of customer service to users. Log user inquiries in a ticket… more
- Syntelligent Analytic Solutions (Washington, DC)
- …Accountability,Mission Driven, Community Focus and Team Oriented. Syntelligentis seeking afull-time Watch Analyst to support the Department of Health and Human ... of PH&M response activities, and maintaining knowledge of systems developed to support such activity tracking. Providing updates and information to HHS key… more
- Booz Allen Hamilton (Mclean, VA)
- …Succeed Connect with others in our people‑first culture and enhance our collective ingenuity. Support Your Wellbeing Learn how we'll support you as you pursue a ... with us. Key Role Guide stakeholders through the design, implementation, and support of Workday integration and Extend solutions, ensuring successful delivery. … more
- Cognizant (Washington, DC)
- **Position Overview** The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT ... readiness. + Engage in continuous learning and apply best practices in service desk , cloud, and remote support operations. **Required Skills &… more
- BAE Systems (Washington, DC)
- …we encourage you to apply. As an Enterprise Service Desk Analyst , you'll provide initial remote contact support through the Enterprise Service ... our customers to achieve their missions. As an **Enterprise Service Desk Analyst ** , you'll...years of experience in IT support , help desk , or service desk roles,… more
- CAI (Washington, DC)
- …for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 technical support to both English and Italian ... Bilingual (Italian/English) Service Desk Analyst **Req...an efficient and accurate manner. This position will provide Service Desk support to our… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38527 **Summary** **Tier 1 Help Desk Analyst ** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... our nation. SecuriGence is seeking a **Tier 1 Help Desk Analyst ** to help contribute to our...service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk … more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring a Support Desk Analyst (SDA) that provides financial systems services assistance for users. The analyst will be ... USD $60,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7342/ support - desk - analyst --%28financial-systems%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7342_… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/tier-2- service - desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... **Overview** GovCIO is currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT...to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical… more
- Pearson (Washington, DC)
- …the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous, and complete support for all ... Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a...support and training. All members of the School Support Help Desk Team help facilitate the… more
- Clark Construction Group, LLC (Mclean, VA)
- …+ 1-2+ years of experience working in a dedicated IT Help Desk , Service Desk , or Technical Support role + Foundational understanding of enterprise ... We are looking for a responsive, customer-focused Application Support Analyst to serve as the...Proficiency with an IT ticketing system (eg, ServiceNow, JIRA Service Desk , Zendesk) + Strong organizational skills… more
- BAE Systems (Washington, DC)
- …solutions that enable our customers to achieve their missions. As a **Tier 1 Initial Support Analyst ** , you'll play a critical role in providing exceptional IT ... encourage you to apply. As a Tier 1 Initial Support Analyst , you'll provide Tier 1 analysis...Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards… more
- TekSynap (Bethesda, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The **Tier 2/3** **Mission IT** ** Support Analyst ** will resolve mission-impacting IT incidents and ... issues, and security hygiene. + Strong communication and customer service skills. **PREFERRED QUALIFICATIONS** + ITIL v4 or DoD...**Overview** We are seeking a **Tier 2/3 Mission IT Support Analyst ** to support the… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …day-to-day administration and ongoing technical support . + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be responsible...problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge… more
- Marriott (Bethesda, MD)
- …continuous improvement model in partnership with other Data Analysts, ITSM Practice Owners, Service Desk Leaders, SRE Leaders, and various other departments and ... Service Delivery Data and Analytics team, the Data Analyst will partner with ETL and Platform teams to...sources + Support Business Application and IT Support Desk activities through data platform regulation… more
- Tetrad Digital Integrity LLC (Washington, DC)
- …threats and vulnerabilities in this digital age. The IT Service Management (ITSM) Analyst will be support the Chief IT Customer Solutions officer of our ... client. The role will help define the current state of IT services and support ongoing continual service improvement. Key focus areas for this role involve… more
- Serco (Washington, DC)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... on Surface Ships. Our team provides various types of support to the Navy Modernization Process. The mission of...maintaining Configuration Management (CM) and supportability. The Metrics Data Analyst will play a vital role in engaging Senior… more
- Xerox (Washington, DC)
- …navigate service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent ... service every time they connect with us.** **The Enterprise Helpdesk Analyst delivers advanced client support by resolving complex technical issues,… more
- General Dynamics Information Technology (Arlington, VA)
- …and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **MEANINGFUL WORK ... Secret **Public Trust/Other Required:** None **Job Family:** Program Instruction Support **Skills:** Design Training Programs,IT Systems Analysis,Technical Training **Certifications:**… more
