- Protective Industrial Products (Latham, NY)
- JOB SUMMARY The IT Support Desk Supervisor leads and manages the helpdesk team to ensure timely and effective resolution of technical issues. They design ... direction, mentorship, and performance management. + Manage daily operations of the IT support desk , including ticket assignment, escalation, prioritization,… more
- University of Rochester (Albany, NY)
- …escalation point for pre-defined requests that cannot be resolved at Level I or Level II Support and other IT support areas in the University. + Resolves ... high-level technical problems for customers across IT areas that are received via Service ...including on-site and off-site locations. + Represents the Service Desk support areas for new services entering… more
- New York State Civil Service (Albany, NY)
- …platform development and administration;* UX Design and Development; and* Enterprise Help Desk Support and Automation.The NYSED is committed to implementing ... performing technical activities related to application development, data center operations, help desk support , and application integration in accordance with the… more
- New York State Civil Service (Albany, NY)
- …data for key stakeholders and leadership to address research/policy questions.* Provide technical support to and address help desk tickets submitted by data ... analytic solutions, including other units in IRS and Department IT for developing, testing, and implementing changes of new...period and is granted at the discretion of the supervisor and the appointing office. Federal law may impose… more