- Trustmark (Washington, DC)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. Key ... Accountabilities: + Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures. + Determines root cause and resolve client/customer issues, communicating… more
- Cardinal Health (Washington, DC)
- …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II , Customer Service Operations processes orders ... in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- University of Maryland, Baltimore (Baltimore, MD)
- …** *Market leader in Pay!* ** *JOIN OUR TEAM AS A UNIVERSITY POLICE OFFICER II * Ready to make a difference in a vibrant and dynamic university environment? The ... and security officers collaborate with the UMB Community Engagement Center to offer free after-school mentoring for local youth....*About the Role: * As a University Police Officer II , you will play a crucial role in maintaining… more
- Dal-Tile Corporation (Gaithersburg, MD)
- …service issues. **Primary Function and Scope** + Provides customer account management in a call center environment, which may include, but is not limited to, ... Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service...Diploma or GED equivalency required. + 3+ years of call center or customer service experience. +… more
- Casella Waste Systems Inc. (Cockeysville, MD)
- ## Position Summary The Commercial Service Representative provides one\-stop service and solutions to new and existing customers by determining service requests, ... resolution for all calls and cases routed from the Customer Care Center \(CCC\) for small commercial dumpster and temporary Roll\-Off inquiries ensuring customers… more
- Veterans Affairs, Veterans Health Administration (Linthicum Heights, MD)
- …of 2 years leadership experience; preferred. Critical Care, Emergency Room and Call Center experience; highly desired. Grade Determinations: The following Scope, ... Network (VISN) Veterans Affairs (VA) Health Connect Clinical Contact Center (CCC) Assistant Nurse Manager (ANM) supports the Nurse...ANM will assist with phone coverage during times of high- call volume and staffing gaps. The ANM has responsibility… more
- Alaka'ina Foundation Family of Companies (Washington, DC)
- …Information System Security Officer (ISSO) Authorization Official Designated Representative (AODR) CSSP Analyst Technical Assessor Programmatic Assessor DESCRIPTION ... Milestones (POA&MS) for any failed control or program component. + Provide data call response and evidence gathering. + Provide accurate and timely responses to data… more
- House of Blues (Silver Spring, MD)
- …public + Modify, maintain and update all customer database files + Develop and maintain call center phone system, and keep current all phone menus and calendars ... + Organize/Manage daily & nightly Box Office operations (Will Call , Guest List, Ticket Sales, Ticket Scanning, etc.) +...+ Participate in all on-site venue meetings as needed II . Financial / Cash Handling + Ensure that venue… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support, diagnosis, and ... problems on internal and customer systems and escalate problems to Tier II /III support as per Standard Operating Procedures. + Escalate and communicate customer… more