- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Washington Metropolitan Area Transit Authority (New Carrollton, MD)
- Sr. Manager Infrastructure Quality Assurance Job ID: 250863 Location: MD-Metro Bldg New Carrollton Full/Part Time: Full-Time Posting Open-Close 10/01/2025 - ... Agency of the Year? WMATA's Department of Facilities is seeking a dynamic Senior Quality Assurance Manager to establish and lead enterprise-wide quality … more
- Koniag Government Services (Washington, DC)
- **Koniag Government Services company** is seeking a Quality Assurance Specialist L2 to support our government customer in Washington, DC. Must be able to ... oversight + Program leadership capabilities **Requirements:** + Strong quality assurance focus + Excellence in customer relations + Advanced communication… more
- Koniag Government Services (Silver Spring, MD)
- **Koniag IT Systems, LLC, a** Koniag Government Services company, is seeking a Quality Assurance Specialist Records Management to support **KITS** and our ... government customer in Silver Spring, MD. **This position requires the...Koniag IT Systems is seeking an experienced Records Management Quality Assurance Specialist to ensure the … more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Johns Hopkins University (Baltimore, MD)
- We are seeking a **_Custodial Quality Assurance and Training Specialist_** who will manage the Quality Assurance (QA) and Training Programs for Custodial ... + Research, pilot, and implement new custodial technologies to enhance service quality , efficiency, and data-driven decision-making. + Generate comprehensive… more
- V2X (Washington, DC)
- … service experience for all agency employees. Project Managers III / IV ( Quality Assurance ) shall be experienced in construction and project management to ... to provide Facilities and Technical support to our government customer in the DC Metro area, with potential for...could be required, under the supervision of US Government quality assurance team leads. Performance of this… more
- CareFirst (Baltimore, MD)
- **Resp & Qualifications** **PURPOSE:** The Specialist, Quality Assurance I is responsible for examining and evaluating the accuracy of transactions in accordance ... Level:** High School Diploma or GED. **Experience:** 2 years progressive claims/ customer service /enrollment &/or billing auditing experience, preferably in… more
- Leidos (Columbia, MD)
- …the member of a team with the responsibility to ensure the highest quality service is provided to our customer through the generation and control of program ... of Leidos has a career opportunity for a talented ** Quality Assurance Manager** to support a program...8 years of prior relevant experience. + Experience providing Quality Management with Software Development and IT Service… more
- Ivyhill Technologies LLC (Bethesda, MD)
- Ivyhill is currently seeking to hire a Quality Assurance (QA) Specialist I to support its contract with the Integrated Referral Management and Appointing Center ... strong attention to detail. + Have demonstrated ability to provide superior customer service , problem solving, collaboration and organizational skills. + Have… more
- Cardinal Health (Washington, DC)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... is seeking a skilled military veteran or IC Agency counterpart to support customer operations. This critical role serves a national intelligence agency in a complex,… more
- CVS Health (Columbia, MD)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$42.00 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- Colossal Contracting, LLC (Annapolis, MD)
- Customer Service Representative Annapolis, MD (http://maps.google.com/maps?q=Annapolis+MD+USA+21401) * Operations Description Colossal Contracting, LLC is ... looking for a Customer Service Representative to work out of...Responsibilities + Proactively reach out to clients to perform quality assurance checks. + Work with sales… more
- CVS Health (Glen Burnie, MD)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CVS Health (Hyattsville, MD)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CenterWell (Washington, DC)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- M. C. Dean (District Of Columbia, DC)
- …position reports directly to Vice President of Quality Assurance / Quality Control (or designated representative in QAQC service center). Responsibilities ... are inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for...**Active Top-Secret/SCI Clearance required.** On behalf of VP of Quality Assurance / Quality Control, this position… more
- Insight Global (Rockville, MD)
- …customer . * Works with customer (s) to address and mitigate deficiencies in quality of service , contract scope of work, warranty items, or other related ... Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements * 5+ years of Construction Quality Control (QC) and/or Quality Assurance … more
- Amrize (Rockville, MD)
- …testing equipment on a timely basis. + Carries out regular updates to appropriate Quality Control and Quality Assurance test databases and spreadsheets and ... plans and related material performance data, procedures and project-specific quality control. + Perform some service , repair,...+ Assist salesmen, superintendents and managers as required. + Customer service with regards to testing and… more