- Erickson Living (Baltimore, MD)
- Location: Erickson Senior Living Join our team as an IT Service Desk Analyst . In this role, you will provide top-notch support for IT systems, ... as needed. As the first point of contact for IT incidents and service requests, you will...request management process + Proactively checks all of the Service Desk queues for open tickets +… more
- CAI (Washington, DC)
- …Number** R5370 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst , you will be responsible for receiving ... looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide...and **remote** . **What You'll Do** + Provide General IT end-user support + Utilize excellent customer service… more
- Marriott (Bethesda, MD)
- …(call or email) to resolution for the supported Marriott business applications in the Service Desk portfolio. + Acts as subject matter expert for Application ... this individual promotes a continuous improvement mindset. Working with service providers, and IT Support Partners to...inquiries per department policy. + Creates and updates Help Desk incident or service tickets as defined… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/tier-2- service - desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... IT teams and vendors to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical skills are essential, along with… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- As a Help Desk Analyst within the Defense Army...operations. To do well in this role, familiarity with IT Service Management (ITSM) principles and a ... The ideal candidate will bring a history of successful IT support, particularly within a defense or similar high-security...technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.… more
- Robert Half Technology (Washington, DC)
- Description We are looking for a skilled Help Desk Analyst III to provide comprehensive technical support and ensure seamless IT operations within our ... troubleshooting hardware, software, and network issues while delivering exceptional customer service to internal users and clients. This is a long-term contract… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5201/tier-1- service - desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues that… more
- Robert Half Technology (Ellicott City, MD)
- Description Job Description: We are seeking a motivated, entry-level Help Desk Technician to join our IT support team. This role is perfect for someone who ... enjoys helping others, has a strong customer service mindset, and is looking to grow their skills...+ Log and track support tickets in a help desk system + Escalate technical issues as needed to… more
- William C Brown Inc (Bowie, MD)
- …law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure ... Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service Desk … more
- William C Brown Inc (Bowie, MD)
- …products (ie Remedy) CRQ/WO/INC/KMS management. + Hands on experience being part of an IT service desk team. + Excellent written and communication skills ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal... Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems,… more
- DCCA (Fort Meade, MD)
- …Security Engineer (ISSE), Information Technology ( IT ) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication Technician, and Network ... (ISSE), Information Technology ( IT ) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication...(ISSE), Information Technology ( IT ) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication… more
- Marriott (Bethesda, MD)
- …Y **Position Type** Management This is a temporary position. As a member of the Service Delivery Data and Analytics team, the Analyst will partner with Product, ... will also work with other other members of the Service Delivery team to produce reporting and analysis on...rhythms to ensure compliance * Support Business Application and IT Support Desk activities through data and… more
- Koniag Government Services (Washington, DC)
- NOC Analyst Washington, DC, USA Req #333 Friday, April 25, 2025...related field + 2+ years of experience in a NOC, IT operations, or service desk role ... a Koniag Government Services company, is seeking a NOC Analyst to support **ATS** and our government customer in...administration, cybersecurity practices + Knowledge of ITIL processes and IT service management + Ability to obtain… more
- Marriott (Bethesda, MD)
- …data centric continuous improvement model in partnership with other ITSM Practice Owners, Service Desk Leaders, SRE Leaders and various other departments and ... mitigate and resolve gaps and inconsistencies. * Support Business Application and IT Support Desk activities through data platform regulation and availability.… more
- CACI International (Annapolis Junction, MD)
- Business Systems Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... solutions. Interacts and communicates with end-users, management, vendors, and IT personnel. Produces functional design specifications based on user requirements.… more
- Prime Therapeutics (Washington, DC)
- …our passion and drives every decision we make. **Job Posting Title** Compliance Analyst -Medicare Part B- REMOTE **Job Description** Job Description The Compliance ... Analyst assists in the implementation of Prime's compliance programs...for information and proposals, develop/revise/maintain departmental Standard Operating Procedures, Desk Top Procedures, and Licensing source documentation; May also… more
- COMSO, Inc (Fort Meade, MD)
- …Security Engineer (ISSE), Information Technology ( IT ) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication Technician, and Network ... Security Engineer (ISSE), Information Technology ( IT ) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication Technician, and Network… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …Security Engineer (ISSE), Information Technology ( IT ) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication Technician, and Network ... applies knowledge of Roles and responsibilities of the Information Technology ( IT ) Security Manager/Information System Security Manager (ISSM) for maintaining the… more
- DarkStar Intelligence LLC (Annapolis Junction, MD)
- …Security Engineer (ISSE), Information Technology ( IT ) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication Technician, and Network ... relevant laws. About DarkStar Intelligence DarkStar Intelligence is a Service -Disabled Veteran-Owned Small Business (SDVOSB) committed to advancing national security… more
- SAIC (Washington, DC)
- …currently seeking a motivated, career and customer service -oriented Sr. Tier II Help Desk Analyst to begin an exciting and challenging career with SAIC. In ... and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system...in lieu of education. + 10+ years of relevant IT Support experience required. + US CITIZENSHIP REQUIRED. +… more