- NuAxis Innovations (Washington, DC)
- ** IT Service Desk Quality Assurance Manager** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT ... position. **Job Description** + Quality Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The ideal candidate for the… more
- Arena Technical Resources, LLC (Washington, DC)
- IT Service Desk Supervisor Location:...use the firm's IT systems and provide high- quality customer service . - Handling escalated support requests ... US Job ID: ATR 17107 Job Description Position Title: IT Service Desk Supervisor Location:...support to ensure that they are able to provide high- quality customer service to the firm's staff… more
- Maryland Department of Transportation (Baltimore City County, MD)
- Service Desk Manager ( IT ...secure and convenient transportation facilities. We are committed to quality and excellence in customer service , and ... MDTA is seeking an experienced IT professional to oversee its Service Desk , Mobile Device Management and Mobile Phone Management, and Support Services within… more
- Tesla Laboratories. Inc. (Washington, DC)
- …The position is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining ... laptops, printers, and other network peripheral devices + Provide quality customer service and support for designated...for IT support as part of a Service Desk operation + Ensure all time… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... procedures. + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. + SafeBoot password resets. +… more
- Link Solutions Inc (Adelphi, MD)
- …experience. + Must have at least five (5+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy "Mission First,...for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join… more
- Link Solutions Inc (Adelphi, MD)
- …experience. + Must have at least ten (10+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our...ticket assignment for completion. + Responsible and leads for quality control processes, service improvement and performance… more
- Huntington Ingalls Industries (Annapolis Junction, MD)
- … Desk Manager responsible for developing and mentoring Service Desk personnel while ensuring operational excellence in IT support delivery. Position will ... role combines technical expertise with leadership skills to enhance service quality and team capabilities across all...you will do + Responsible for training and coaching Service Desk team members on effective methods… more
- CACI International (Washington, DC)
- …IT support role + Experience with help desk ticketing systems, preferably Symantec Service Desk + Knowledge of IT service management best ... Specialist. Serve as the first point of contact for IT support, managing service requests through various...manage all service requests using the Symantec Service Desk ticketing system + Deliver clear,… more
- Link Solutions Inc (Adelphi, MD)
- …have a High School Diploma with five (5+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi, MD. +… more
- Silver Diner Development, LLC (Bethesda, MD)
- …the sacrifice of our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm, and energetic people to ... the face of our brand to the guests. Front Desk Coordinators set the tone for our guests' visit...'Most Diverse Places to Work' + One of Full Service Restaurant Magazine's '20 Full Service Restaurants… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …to continue their critical operations. To do well in this role, familiarity with IT Service Management (ITSM) principles and a strong foundation in SAP ERP ... The ideal candidate will bring a history of successful IT support, particularly within a defense or similar high-security...technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.… more
- Robert Half Technology (Washington, DC)
- Description We are looking for a skilled Help Desk Analyst III to provide comprehensive technical support and ensure seamless IT operations within our ... troubleshooting hardware, software, and network issues while delivering exceptional customer service to internal users and clients. This is a long-term contract… more
- Silver Diner Development, LLC (Washington, DC)
- …the sacrifice of our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm, and energetic people to ... the face of our brand to the guests. Front Desk Coordinators set the tone for our guests' visit...'Most Diverse Places to Work' + One of Full Service Restaurant Magazine's '20 Full Service Restaurants… more
- Silver Diner Development, LLC (Washington, DC)
- …operator and answer any questions the guests may have + Keep the front desk organized and immaculate + Uphold a professional environment We offer: + Benefits: ... 'Most Diverse Places to Work' + One of Full Service Restaurant Magazine's '20 Full Service Restaurants...fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15… more
- TAI (Pikesville, MD)
- …to perform all duties required to deliver a quality product and customer service on schedule. + Provide direct help- desk support to users across the ... **Here's a Taste of What You'll Be Doing:** The IT Desktop Technician will ensure that computer hardware and...applications, configure networks and databases, troubleshoot and resolve help desk tickets, and provide assistance to end users. This… more
- TekSynap (Washington, DC)
- …procedures. + Conduct regular audits of help desk interactions and service tickets to assess quality andidentifyareas for improvement. + Analyze performance ... enhance the quality and efficiency of help desk operations. + Collaborate with IT and...Foster Innovation + Results Oriented + Teamwork + Customer Service **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment… more
- Gama-1 Technologies (Silver Spring, MD)
- …program efficiency, effectiveness, and consistency by providing prompt, reliable, and high- quality annual assessments of all High and Moderate systems in support ... and effective evaluation of the systems security controls + Develop high- quality security authorization package documentation + Aid in developing and conducting… more
- TekSynap (Washington, DC)
- …assurance actions under the contract. + **Technical Acumen:** Proficient in assessing the quality of IT supplies, services, and deliverables, with knowledge of ... **S** + Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with … more
- TekSynap (Washington, DC)
- …with external vendors and service providers, negotiating contracts and ensuring service quality . + Exercise ISO 9001:2015 series practices throughout the ... related toIToperations + Knowledge of and experience with help desk support and operations. + Knowledge of networking and...projects + Tenyears of experience in management of broad-based IT programs + Advanced customer service skillsand… more