- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- Chenega Corporation (Washington, DC)
- **Req ID:** 37918 **Summary** ** Service Desk Technician Tier 2 ** **Washington, DC** Are you ready to enhance your skills and build your career in a ... take your career to the next level! SecuriGence is seeking a ** Service Desk Technician Tier 2 ** to join our IT support team in Washington, DC. This… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- **What is the position?** The Bilingual Tier 1 Service Desk ...need?** + High school diploma or GED. + Customer Service experience - 2 or more years ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. **Responsibilities:** + Provide Tier 2 IT desk side and/or call center support ... Amentum is seeking a ** Tier 2 ** **IT Support Technician** to...current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed… more
- IT Veterans (Greenbelt, MD)
- …Tier 1, Tier 2 , and Tier 3 IT help desk staff, ensuring consistent, high-quality service delivery. + Oversee the IT ticketing system (eg, ... IT Help Desk Manager oversees the daily operations of the IT service desk in support of federal agency employees and contractors. This role ensures timely,… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, MD. + ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Technician (Associate-Level) will serve as...team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...incidents and changes that cannot be resolved at the service desk level. + Administer and maintain… more
- St. George Tanaq Corporation (Washington, DC)
- …front-line support via phone, live chat, remote desktop tools, and on-site visits. + Supervise Tier 2 and Tier 3 advanced technical support, including direct ... a **Project Manager** to oversee the full lifecycle of Tier 1-3 Technology Support Services for our federal government...(multiple locations). + Strong understanding of ITIL, Agile, and service desk best practices. + Familiarity with… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …within a timely manner. Your responsibilities will include communicating with team members and Tier 2 support desk agents to address reported issues, running ... a timely manner - Communicate with team members and Tier 2 support desk agents...into terms understandable to non-technical employees. + Strong customer service skills. + Experience with Salesforce a plus **Compensation… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- M. C. Dean (District Of Columbia, DC)
- …security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with ... industries. Responsibilities **Job Duties and Responsibilities:** The Systems Administrator 2 is responsible for the day-to-day management, maintenance, and support… more
- COMSO, Inc (Fort Meade, MD)
- …of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3(Escalation) problem ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...IT systems (U) Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)… more
- TEKsystems (Washington, DC)
- …Individual must have 3+ years of professional experience supporting macOS (MacBooks). They'll provide Tier 2 and Tier 3 deskside end user support including ... management system. * Performs day-to-day activities required to provide Tier 2 and Tier 3...Troubleshooting, Imaging, Windows 10/11, Office 365, Microsoft Outlook, Mac, service desk , Active directory, Hardware, Deployment, O365,… more
- COMSO, Inc (Fort Meade, MD)
- …of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3(Escalation) problem ... OS, Cent OS/Red Hat OS CE certifications. + Two ( 2 ) years of experience with Service Management...IT systems + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... IT systems + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)...scope, type, and complexity + is required. + Two ( 2 ) years of experience with Service Management… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more