- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- CompuCom (Annapolis, MD)
- …and adapt service to changes in demand. + Led Tier 1 & Tier 2 service desk teams. + Proven people management and leadership skills and at ... standards. + Train, coach and mentor Service Desk Analysts (Level 1 - 2 ), including...Service Desk Analysts (Level 1 - 2 ), including career development. Oversee staff activities. Builds/obtains training… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...incidents and changes that cannot be resolved at the service desk level. + Administer and maintain… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, MD. + ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Technician (Associate-Level) will serve as...team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- GovCIO (Washington, DC)
- …policies. + Experience supporting and escalating issues acrossTier 1 and Tier 2 support models, including Service Desk and End-User Enablement. + ... Conducts PBI Training (Instructor-led Class Development, Delivery). + ProvideTier 1 and Tier 2 supportfor Power BI issues-including report access, refresh… more
- Insight Global (Washington, DC)
- Job Description -Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by) -Follow established processes, using Active ... duties (create, restore and troubleshoot accounts) -Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint) Teams We are a company committed… more
- Robert Half Technology (Washington, DC)
- …thrive in a dynamic environment, we encourage you to apply. Responsibilities: * Provide Tier 2 technical support to resolve escalated issues both remotely and ... Description We are looking for an experienced Help Desk Technician II to provide advanced technical support and ensure seamless IT operations for end users in… more
- Motion Recruitment Partners (Washington, DC)
- …DC.** **Experience:** + Must have a minimum of 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting ... Mobile Device IT Administrator - Tier III Washington, DC **Onsite** Contract to Hire...Escalation point for IT Support Techs level 1 and 2 . + Ability to act independently, with initiative in… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- …(4) additional years of relevant experience pertaining to this role in managing help desk /call center service desk and supervisory experience in business ... five (5) years of progressively responsible experience in managing service desk activities. + Must include three...customers across multiple locations. + Provides Operation Management of Tier 1 and Tier 2 … more
- Koniag Government Services (Washington, DC)
- …facilities and cloud service providers facilities. **O&M Shared Service and Help Desk Services such as:** + Provide Tier Zero (0), One (1), Two ( 2 ... balancers, servers, hubs As requested via Work Orders and Service Desk Tickets. + Integrate and deploy...in the following order: Tier Zero (0), Tier One (1), Tier ( 2 ),… more
- M. C. Dean (District Of Columbia, DC)
- …security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with ... industries. Responsibilities **Job Duties and Responsibilities:** The Systems Administrator 2 is responsible for the day-to-day management, maintenance, and support… more
- Ops Tech Alliance (Fort Meade, MD)
- …be the right position for you. **Responsibilities** + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) + Provide identification, diagnosis and ... System Administrator Level 2 (Fort Meade, MD) **System Administrator Level ...We are a certified SBA 8(a) Small Business and Service -Disabled Veteran-Owned Small Business (SDVOSB). **Team Member Benefits** +… more
- COMSO, Inc (Fort Meade, MD)
- …of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3(Escalation) problem ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...IT systems (U) Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)… more
- COMSO, Inc (Fort Meade, MD)
- …of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3(Escalation) problem ... OS, Cent OS/Red Hat OS CE certifications. + Two ( 2 ) years of experience with Service Management...IT systems + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... IT systems + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)...scope, type, and complexity + is required. + Two ( 2 ) years of experience with Service Management… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... IT systems. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA). + Analyze and resolve complex… more