- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- US Bank (Annapolis, MD)
- …Friday (9am-5pm EST)._ **Daily Responsibilities:** + Technical Subject Matter Expert: Provide Tier 2 agents with mentor support when dealing with a difficult ... you excel at-all from Day One. **Job Description** The Tier 3 team is focused on improving...a resource to provide a broad range of advanced technical support to the customer success team… more
- TekSynap (Washington, DC)
- …and configuration scripts. + Ensure integration with DOT's ITSM toolset (ServiceNow/Remedy). + Provide Tier 3 technical support for endpoint incidents. ... **REQUIRED QUALIFICATIONS** + Bachelor's in IT or Computer Engineering. + **Certifications:** + Microsoft MD-102 Microsoft 365 Certified: Endpoint Administrator Associate Certification + ITIL v4 + **Experience:** 5-8 years in endpoint engineering. +… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Tier 2 Technical Support Operations...research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National.... + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer ... and self-motivated individual to perform the duties of a Tier 3 System Administrator to support...approved workstation configurations across the agency enterprise + Provide Tier III technical support to… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …is expanded knowledge and skill sets, ultimately reducing the number of tickets that require Tier 3 support + Improve upon existing Support documentation ... Title: Application Support Engineer ( Tier 3 )...operations Requirements: + Current or previous experience in a technical Support or Engineering role at Get… more
- IT Veterans (Annapolis Junction, MD)
- …Unified Communications (UC) and Audio Visual Multi-Media (AVMM) systems. The Tier 3 Engineer will serve as a senior technical resource, resolving escalated ... Tier 3 Unified Communications/Audio Visual Engineer...(LMR), and secure AVMM environments. This role requires advanced technical knowledge, strong problem-solving ability, and the capability to… more
- GovCIO (Washington, DC)
- …seeking an Associate Service Desk Technician - Tier I to deliver exceptional first- tier technical support to our nation's Veterans. to provide first- ... tier technical support to Veterans and VA providers....tier technical support to Veterans and VA providers. This role focuses...3 (Sun) **WHAT YOU'LL BE DOING** As a Tier 1, you will have a strong passion for… more
- CACI International (Washington, DC)
- …a part of our great team and make a difference. **Responsibilities:** As a Tier 3 UC Admin, you will bring: + Technical knowledge of VoIP / PBX telephony ... Tier 3 Unified Communications Administrator Job...technical guidance to lower skill level employees and support engineering with projects. + Comprehensive knowledge of network… more
- Koniag Government Services (Washington, DC)
- **Arlluk Technology Solutions,** a Koniag Government Services company, is seeking a Tier 3 Network Administrator to support **ATS** and our government ... off, and more. We are seeking a senior Tier 3 Network Administrator to provide elite-level support and serve as a technical authority on complex network… more
- Koniag Government Services (Washington, DC)
- …computer hardware and software products + Provide desktop, laptop, and tablet computer technical support to agency users + Implement, maintain, test, and ... LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support ...onsite in downtown Washington, DC a minimum of three ( 3 ) days per week - 80 hours per 2-week… more
- CACI International (Washington, DC)
- Network Engineer- Tier 3 - Intelligence Community Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... great team and make a difference. **Responsibilities:** As a Tier 3 Network Engineer, you'll be challenged... Network Engineer, you'll be challenged with hard complex support problems where you will coordinate with other NOC… more
- CACI International (College Park, MD)
- Tier 3 Network Administrator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... (WAN), Unified Communication (UC), Video telecommunication and Streaming services. As a Tier 3 Network Administrator, you'll be challenged with hard complex… more
- CACI International (Annapolis Junction, MD)
- Network Engineer Tier 3 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... **Opportunity:** Team CACI is seeking a Senior Network Engineer to support an Intelligence Community customer's diverse network infrastructure, including CAN, LAN,… more
- IT Concepts (Washington, DC)
- …drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Tier 2 Desktop Support Analyst to support the Department ... of Commerce. Responsibilities: + Provide end-users exceptional Tier 2 desktop support , addressing hardware, software, and network-related issues. + Troubleshoot,… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in Washington, ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer to support ...support and critical operations monitoring **Preferred Qualifications** + 0- 3 years of experience in a similar IT … more
- CACI International (Washington, DC)
- …Network team members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages ... Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract...+ Support engineering designs data calls. + Support new/enhanced network implementation, installation, and technical … more
- Nightwing (Annapolis Junction, MD)
- …Job Responsibilities:** **Serve as a primary escalation point for Tier 2 and Tier 3 support , resolving complex incidents across IT systems, applications, ... civil, and commercial markets. **Nightwing is seeking an experienced** **Senior Technical Support Engineer** **, who will play a critical role in supporting… more
- Oracle (Washington, DC)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Fujifilm (Washington, DC)
- …applications support , FUJIFILM Electronic Materials supplies the world's top tier semiconductor manufacturers with a broad array of products and services used ... projects with industry partners in line with key product technical requirements. + Manage and support change...and thin film systems preferred. + Experience working with Tier 1 semiconductor companies preferred. + Ability to solve… more