- KeenLogic (Washington, DC)
- Tier III Help Desk Agent KeenLogic is seeking to hire a Tier III Help Desk Agent supporting the United States Senate on a multi-year ... a full-time position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance. Tier III Help Desk Agents act as senior technical… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Accurately triage and escalate complex IT issues to appropriate Tier II, Tier III , and… more
- KeenLogic (Washington, DC)
- Tier II Help Desk Agent KeenLogic...issues within Tier II scope or coordinates with Tier III , systems engineering, or vendor support for ... is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential… more
- CACI International (Washington, DC)
- Help Desk Specialist Tier I Job...solutions + Triage and escalate complex IT issues to appropriate Tier II, Tier III , and OIS ... the Office of Information Services (OIS) at the United States Capitol Police as a Tier I Help Desk Specialist. Be the first point of contact for our valued… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in ... Administrator will:** + Serve as an Escalation point for Tier II help desk . +...approved workstation configurations across the agency enterprise + Provide Tier III technical support to the PC… more
- Koniag Government Services (Washington, DC)
- …not limited to:** + Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/ III (eg, Tier I (phone ... Systems,LLC,** a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and...and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)),… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) ... Software Administrator III Location Annapolis Junction, MD Job Code 2195...implementation, troubleshooting and maintenance of IT systems . Provide Tier I ( Help Desk ) problem… more
- General Dynamics Information Technology (Washington, DC)
- …Security+ - CompTIA - CompTIA **Experience:** 5 + years of related experience **Job Description:** Help Desk Technician III Own your opportunity at GDIT and ... and updated information to maintain the Help Desk SOPs and Training manuals for Tier ...for Tier I support. + Works with Tier I/ III and other groups to resolve… more
- CACI International (Fort Meade, MD)
- …IT systems + Provide assistance to users in accessing and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, ... within 6 months of hire (Cyber Workforce Improvement Program- Information Assurance Technical III ) + 15 years experience as a SA in programs and contracts of… more
- CACI International (Annapolis Junction, MD)
- …lower level employees * Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests Interacts ... to complicated user questions * Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders * Escalate complex issues… more