- Coinbase (Columbus, OH)
- …of product and support to transform the customer experience. We're hiring a Senior Program Lead, a pivotal role focused on ensuring Coinbase customers ... you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an...location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we… more
- Coinbase (Columbus, OH)
- …and driving targeted improvements. *What We're Looking For* * 5+ years in CX program management, project management, or product operations * Proven success ... measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience,...location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we… more
- Coinbase (Columbus, OH)
- … Consumer and Compliance operations. We're seeking a data-driven, operationally minded Senior Manager, CX Consumer Analytics to lead a team ... of analytics engineers in service of our Consumer CX operations, including Core, Social, and Specialty Operations support. This leader will be responsible for… more
- Coinbase (Columbus, OH)
- …automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Senior Program Lead you will play a critical ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...equivalent experience. * 5+ years of experience in technical program management, preferably in consumer facing experiences.… more
- Coinbase (Columbus, OH)
- …alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization plays an imperative role in achieving our mission. Our team ... and optimizing customer support interactions to build an effortless experience. As a Senior Analytics Engineer on our team, you will own and drive projects that… more
- Coinbase (Columbus, OH)
- …and grow a team of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling ... times. * *Develop deep domain expertise: *Ensure your team deeply understands finance, CX , HR, compliance and product data, building targeted data marts and tools… more
- Coinbase (Columbus, OH)
- …internal and external stakeholders (engineering, data science, product, compliance, legal, CX , etc.) to translate business requirements into actionable objectives * ... Oversee program documentation-requirements, milestones, prioritization, and communication artifacts * Develop...location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we… more
- Bath & Body Works (Reynoldsburg, OH)
- …Customer and Consumer sentiment through in-house and vendor-led approaches. The Senior Market Research Analyst is a key partner in providing customer/ consumer ... SUMMARY The Enterprise Insights department is responsible for creating Customer/ Consumer knowledge by providing actionable and relevant insights that shape… more
- Coinbase (Columbus, OH)
- …and alignment. Attendance is expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of Coinbase's Enterprise Applications and ... of bringing a billion users on chain. The EAA CX AE organization is responsible for building the customer...Collaborate with engineers, designers, product managers, cross-org stakeholders and senior leadership to turn our vision into a tangible… more
- Coinbase (Columbus, OH)
- …Chatbot (ie akin to an agent-facing Chatbot) * You will partner closely with CX , including senior leadership, to land massive impact company-wide *What we look ... becomes a real issue * AI-driven assistive tooling for CX agents (you will not own all agent tooling,...wide variety of stakeholders * Experience navigating and influencing senior leadership across multiple functions * Demonstrated ability in… more
- Coinbase (Columbus, OH)
- …is expected and fully supported. The Compliance team within Customer Experience ( CX ) is responsible for developing and delivering best in class support across ... responsible for executing Compliance controls with adherence to Coinbase's BSA/AML program , transaction monitoring, KYC, CDD, and EDD policies, procedures and… more