- US Tech Solutions (Canton, MA)
- …Associate's degree in a computer-related field or equivalent experience. + 1-2 years of technical customer support experience (preferably in a call center). ... (Contract possibility for extension)** We are seeking an IS Customer Support Specialist to provide IT ...incidents and service requests. + Document all customer interactions in ServiceNow. + Provide on-call support… more
- Pegasystems (Waltham, MA)
- …in partnership with various stakeholders such as Customer Success, Service Assurance, Technical Support , Software Engineering, and Infrastructure. ... production. **Who You Are:** Director of Technical Support is a technical customer ...experience, with 5+ years in a leadership role, driving customer service and success in a … more
- Parker Hannifin Corporation (Hollis, NH)
- …or providing support for aspects of customer service including post-order customer service , technical support , inside sales, service & ... of high quality marketing and sales promotion material to support Division products in Europe + Responsible for developing...improve promotional plans and market segments + Customer Service : Responsible for leading… more
- TEKsystems (Concord, MA)
- …10, Hardware, Support , Troubleshooting, Deployment, Imaging, Windows, Active directory, Customer service , Printers, Desktop hardware, Technical ... , Ticketing system, Workstation, Install Top Skills Details Desktop,Windows 10,Hardware, Support ,Troubleshooting,Deployment,Imaging,Windows,Active directory, Customer service ,Printers,Desktop hardware, Technical… more
- Cengage Group (Boston, MA)
- …Supervisory position will be responsible for the successful day-to-day operations of the Customer Technical Support team located in Independence, KY. **What ... the planning, scheduling, and administration of resources required to meet the service level agreements outlined for external and internal customers. The ability to… more
- Confluent (Boston, MA)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... up your sleeves and dig in to help address customer issues alongside Confluent Technical Support... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- Confluent (Boston, MA)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... up your sleeves and dig in to help address customer issues alongside Confluent Technical Support...networking and security technologies (eg VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.) + Experience prototyping… more
- CAI (Boston, MA)
- …for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job ... Desk support to our customers applying technical knowledge and customer service ... Service Desk role and/or technical support role + 6-12 months of customer … more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …talented, energetic, and innovative group, leading a team chartered to provide technical support services to the UKG customer base. Lead talented support ... * Lead and guide a team of highly engaged technical support individuals tasked with providing ...and/or HCM domain experience + Experience managing successful remote support teams + Excellent customer service… more
- Ferguson Enterprises, LLC. (Burlington, MA)
- …+ Maintain daily call log of customer interactions + Provide outside field service customer support on job sites + Develop and maintain relationships ... years of Technical HVAC Experience. Either in Service , Install or Technical Support ...the jobsite + Be able to provide top notch customer service + Strong proficiency with computer… more
- Amazon (Boston, MA)
- …and sizes gain the best value and service from AWS? AWS Enterprise Support , Technical Account Managers (TAM) support our customers' creative and ... role, but rather an opportunity to be the principal technical advisor and 'voice of the customer '...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more
- Amazon (Boston, MA)
- …maximize the value and benefits of AWS services and Generative AI solutions. As a Technical Account Managers (TAM) in AWS Enterprise Support , you will play a ... offers you the opportunity to serve as the primary technical advisor and 'voice of the customer '...on the entire journey of AWS services and the customer 's architecture. This support extends to addressing… more
- Amazon (Boston, MA)
- …and sizes gain the best value and service from AWS? AWS Enterprise Support , Technical Account Managers (TAM) support our customers' creative and ... upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS...role, but rather an opportunity to be the principal technical advisor and 'voice of the customer '… more
- Amazon (Boston, MA)
- …and sizes gain the best value and service from AWS? AWS Enterprise Support , Technical Account Managers (TAM) support our customers' creative and ... upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS...role, but rather an opportunity to be the principal technical advisor and 'voice of the customer '… more
- Honeywell (Canton, MA)
- …technologies and collaborate with cross-functional teams to deliver exceptional customer support . **KEY RESPONSIBILITIES** + Provide technical support to ... As a Fire Alarm Technical Support here at Honeywell, you...Strong troubleshooting and problem-solving skills. + Excellent communication and customer service skills. **WE VALUE** + Degree… more
- M&T Bank (Boston, MA)
- …personal computer and mobile device operating systems skills General to advanced technical skills Excellent customer service skills Experience supporting ... **Overview:** The Senior Executive Technical Support Specialists are the face...On24, GoToMeeting, etc.) + Create and edit end user, Service Desk and JIRA technical documentation. +… more
- iCIMS (Boston, MA)
- **Job Overview** The SVP of Customer Support will lead our global Technical Support , Customer Training, and Community teams with a mandate to deliver ... digital experiences. + Monitor and optimize key metrics including customer effort, resolution time, self- service adoption, case...+ 15+ years of progressive leadership experience in global customer support or technical services… more
- SAIC (Hanscom AFB, MA)
- …+ Troubleshoot, resolve, and/or escalate technical issues + Provide polite and friendly customer service + Record and track issues from onset to conclusion, ... **Description** SAIC is seeking a highly motivated **Site Support Technical Specialist** to join our...or GED and two (2) years' experience + Excellent customer service skills + Experience with Jira,… more
- Meta (Boston, MA)
- …You will have extensive experience building effective and efficient developer or customer support solutions utilizing proven and emerging technologies. You are ... the Developer Support Team, responsible for scaled support for non- technical issues. As a Developer...Minimum Qualifications: 11. 5+ years of experience in developer support , customer support , customer… more
- Ford Motor Company (Boston, MA)
- …ready to change the way the world moves? **In this position ** Fleet Management Technical Support Specialists will assist fleet customers with the management of ... service and maintenance repairs. **What you'll do ** +...When applicable, negotiate repair costs on behalf of the customer . Document all cost savings, including identification of recommended… more