- Lumen (Boston, MA)
- …impact. Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate Sr is a customer facing role aligned ... metrics to ensure alignment with Customer Success objectives. The Customer Success Advocate Sr role will also require the successful individual have… more
- Amazon (Boston, MA)
- …with these tools while influencing the future of developer productivity. As a Senior Developer Advocate on our Developer Productivity team, you will work ... integration patterns into actionable steps. About the team We are developers who advocate for tools that help developers, focused on creating content that solves… more
- Pegasystems (Boston, MA)
- …client's success . **Picture Yourself at Pega:** Picture Yourself at Pega: A Senior Customer Success Manager is responsible for maintaining and ... through enablement and governance. + Serve as the account's advocate within Pega, managing escalations quickly and effectively and...proven customer satisfaction and revenue driver. The Senior Customer Success Manager leverages… more
- Chewy (Boston, MA)
- **Opportunity:** Chewy is seeking a ** Senior Program Manager, Voice of the Customer ** to lead and drive one of our VoC program verticals. This role is ... key touchpoints and implementing feedback mechanisms to drive satisfaction and strategic success . + **Analyze customer feedback, pain points, and trends** to… more
- Amazon (Boston, MA)
- Description We are seeking a Senior Customer Solutions Manager (CSM) to join our Global Healthcare & Life Sciences (HCLS) Industries team to work with one or ... companies and believes that world-class support is critical to customer success . AWS Support also partners with...their cloud journey. CSMs also have the responsibility to advocate internally at AWS on behalf of their customers.… more
- Medtronic (Boston, MA)
- …in a more connected, compassionate world. **A Day in the Life** POSITION DESCRIPTION: The Senior Customer Success Manager will be a key member of the ... Medtronic RST Customer Success and Field Service Organization. The Senior ...gauge the success of these programs. + Advocate on the behalf of the customer … more
- Confluent (Boston, MA)
- …Team. One Data Streaming Platform. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical ... streaming platforms! **What You Will Do:** + Champion and advocate for the customer within Confluent. You...Product, Services, Support and Training teams to drive technical success . + Identify customer technical objections and… more
- Veralto (Waltham, MA)
- …training, on-the-job development, and coaching + Total rewards that support your success at work and beyond, including comprehensive health benefits, a 401(k) ... rewards Reporting to the Global Corporate HR Director, the Senior HR Business Partner for Global Corporate functions acts...acts as a strategic advisor, coach to leaders, and advocate for associates. You'll collaborate with leadership to address… more
- Forrester (Cambridge, MA)
- …us and build an extraordinary future. **About This Role:** As Vice President, Customer Success , the successful candidate is responsible for managing aspects of ... from their Forrester relationship. This individual develops and leads the organization's customer success strategy and manages the overall performance of people… more
- Wayfair (Boston, MA)
- …of the broader 'single threaded' team within your businesses and act as an advocate for the end-to-end customer experience, synthesizing multiple points of view ... shopping experience and strategy that aligns with business objectives and customer needs. The ideal candidate will be innovative, enthusiastic, design-centric and… more
- Forrester (Cambridge, MA)
- …build an extraordinary future. **About This Role:** As a member of Forrester's customer success organization, you are responsible for the engagement value ... delivered to Forrester's clients. The Customer Success Manager will orchestrate the ...accounts to drive high engagement. Serve as a client advocate driving strong renewal rates and higher enrichment by… more
- Sanofi Group (Cambridge, MA)
- **Job Title:** US Patient Marketing and Engagement Senior Director, Amlitelimab **Location:** Cambridge, MA **About the Job** Accountable for the pre-launch ... Time To Patient Peak on therapy (TTPP). + Co-develop experience strategy, roadmap and success criteria working hand in hand with Global digital and Business teams to… more
- Amazon (Boston, MA)
- …challenges and accelerate the adoption of AWS services. As a trusted customer advocate , Solutions Architects help organizations understand best practices around ... customer 's unique challenges, then craft innovative solutions that accelerate their success . This customer -first approach is how we built the world's most… more
- Amazon (Boston, MA)
- …driving growth across a small set of global customers. As a trusted customer advocate , the solutions architect will help organizations understand best practices ... to craft highly scalable, flexible and resilient cloud architectures that address customer business problems and accelerate the adoption of AWS services. In… more
- BAE Systems (Hudson, NH)
- …external customers and partners, strong collaboration skills + Demonstrated ability as a customer advocate with successful resolution of customer issues + ... senior program level customers and partners and resolve customer issues of a complex nature + Deliver clear...lead large groups of employees and/or teams + Demonstrated success leading large Subcontractors to the completion of complex… more
- Autodesk (Boston, MA)
- …team of Solution Architects collaborating to improve the teams' capabilities and to ensure customer success . You will also work with a team of technical ... **Job Requisition ID #** 24WD83365 As a Senior Solution Architect, you will be a technical...specifications that can be traced to business strategy and success metrics. Employing industry standard methodologies and frameworks, you'll… more
- Mastercard (Boston, MA)
- …(Services BD, Specialist Sales, Marketing) as becomes necessary *Liaise with the Customer Success Organizations for each platform function to ensure appropriate ... and governments realize their greatest potential._ **Title and Summary** Director/ Senior Managing Consultant, Services, Business Development-Platforms Overview: The … more
- Pegasystems (Waltham, MA)
- Senior Product Manager, Sales Automation Job Category: Product Management Location: US - Massachusetts - Waltham **Meet Our Team:** Pegasystems Inc. (Pega) delivers ... + Develop comprehensive adoption plans and track implementation metrics to measure success + Keep executives informed on implementation progress, roadmap, and key… more
- Fallon Health (Worcester, MA)
- …and education role including but not limited to member rights o Serves as an advocate for members to ensure they receive Fallon Health benefits as appropriate and if ... such as community transportation, food programs, and other services available through senior centers and other external partners o Follows department and regulatory… more
- Acxiom (Boston, MA)
- …Enterprise. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from their investment ... to be able to identify and recommend specific solutions to achieve customer 's desired result. Holds direct responsibility for identifying opportunities and closing… more