- Humana (Boston, MA)
- **Become a part of our caring community and help us put health first** The Customer Success Agent is responsible for member retention through active ... engagement with high-risk members. The Customer Success Agent work assignments are often straightforward and of moderate complexity. Humana's Customer … more
- Wayfair (Boston, MA)
- …improved agent engagement, streamline resolution processes, and ultimately boost customer satisfaction through better Net Promoter Scores (NPS). We focus on ... to define and execute on impactful roadmaps. + Demonstrated success in coaching engineers and fostering inclusive, engaged team...effectively. + Nice To Have: + Experience working with customer support, agent tools, or internal enablement… more
- PNC (Boston, MA)
- …respected, valued and have an opportunity to contribute to the company's success . As a Relationship Manager III within PNC's Treasury Management organization, you ... Who We Are PNC is a trusted provider of shareholder representation, escrow agent , and paying agent services, delivering high-touch execution and operational… more
- Hilton (Boston, MA)
- A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver ... **What will I be doing?** As a Guest Services Agent , you would be responsible for greeting and registering...Today, Hilton remains a beacon of innovation, quality, and success \. This continued leadership is the result of our… more
- Compass Group, North America (Ashland, MA)
- Flik Hospitality Group + We are hiring immediately for part time GUEST SERVICES AGENT positions. + Location: Warren Conference Center and Inn - 529 Chestnut Street, ... are required. More details upon interview. + Requirement: Previous customer service experience is preferred, but not required. *Internal...thought and inclusion for all is what drives our success - we invite you to start your journey… more
- The Colonnade Hotel (Boston, MA)
- …Provide directions to hotel facilities or events. * Resolve and follow up on customer complaints as appropriate to maintain a high level of customer satisfaction ... Successful candidates will have strong history of high end customer service experience. Candidates must be guest focused and...to detail and follow through are key to your success as well as the ability to multitask and… more
- Anywhere Real Estate (Chestnut Hill, MA)
- The Regional Support Specialist (RSS) provides critical administrative, operational, and customer service support to our Coldwell Banker Real Estate branch offices, ... provide support digitally and in-person including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business… more
- Anywhere Real Estate (Lexington, MA)
- …Specialist (RSS)** to join our team and add value to our real estate agent 's experience. In this role, you will provide critical administrative, operational, and ... customer service support to our Coldwell Banker Real Estate...This position plays a significant role in driving the success of our key principle of helping our agents… more
- Citizens (Medford, MA)
- …of closing and managing a portfolio of simple to medium complexity lead agent syndicated transactions. The position supports the strategic goals of credit management ... mitigate operational and reputation risk. + Effectively manage, as administrative agent , the investors by ensuring timely, proper and effective communication… more
- Wayfair (Boston, MA)
- …into scalable, AI-driven tools that boost agent efficiency and elevate customer satisfaction. Success in this role requires comprehensive experience and deep ... to design and deploy innovative AI solutions for Wayfair's Customer Service team. In this role, you will apply...business needs into technical solutions that integrate smoothly into agent workflows. + Develop key success metrics… more
- Wolters Kluwer (Waltham, MA)
- …an assigned territory, that currently does not have CT Corporation as their registered agent . Some of your daily tasks will include learning and staying informed on ... build call lists, operate within Salesforce.com CRM database). + Drive new business/ customer development to meet weekly, monthly, and annual sales goals. + Improve… more
- USG Insurance Services, Inc. (Boston, MA)
- …The Role Itself In this role, you will engage directly with our primary customer , the independent Property and Casualty Retail Agent . Acting as a representative ... Are: Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network… more
- Humana (Boston, MA)
- …product lifecycle, from ideation to launch, ensuring alignment with business goals and customer needs including, but not limited to acting as both a Product Manager ... timeline + Track and analyze key performance metrics to measure product success , identify areas for improvement, and drive continuous optimization of product… more
- CBRE (Boston, MA)
- …and disposition of surplus space through subleasing. + Act as landlord/seller agent and tenant/buyer agent for high-profile clients. Review business terms ... to adopt a different point of view. + Impact the achievement of customer , operational, project, or service objectives across multi-discipline teams. Work is guided… more
- Manulife (Boston, MA)
- …that will strongly position us to transform Manulife into a digital, customer -centric market leader, creating significant value for our customers, employees, and ... unit, serving as a core contributor to business unit success and holding an accountability to the business unit...value streams (indirect reports). + Act as a change agent to build awareness/vision + Communicate/present consolidated key insights… more
- Eastern Bank (Cambridge, MA)
- …and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations. + Responsible for the ... goals, however, the branch manager assumes ultimate responsibility for the success of these endeavors. Through tested techniques, directly engages the branch's… more
- Proofpoint (Boston, MA)
- …Role** The Director of Premium Security Services will be a key leader on Proofpoint's Customer Success team. The focus will be on providing direction for the ... customer satisfaction. This position will be a key agent for driving the maturity of Cybersecurity Services offered...people who work here are the key to our success . We are a customer -focused and driven-to-win… more
- Trellix (Boston, MA)
- …everything with drive and energy with an eye on both the bottom line and customer success + Create a talent plan designed to develop, motivate/coach, and retain ... impact to our business and users. + Voice of Customer - Partner with pre and post sales teams...SOC Analyst, Threat Research) and a track record of success at leading technology and product organizations while being… more
- TD Bank (Methuen, MA)
- …cash drawers/stations/balances out cash drawer and TCR + Follows policy and procedure for Customer Authentication + Acts as Dual Control agent when required + ... multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on...+ Collaborates with team members in contributing to the success of the team and organization + Partners as… more
- Parker Hannifin Corporation (Hollis, NH)
- …Fluidics (PPF) business by developing and maintaining B2B customers and supporting customer projects within the assigned territory. The key customer roles ... and Anesthesia, Patient therapy, Molecular Analysis and Separations, and Agent Detection industries. Our broad portfolio of technologies include miniature… more