- Robert Half Technology (Acton, MA)
- Description Help Desk Analyst II IT Helpdesk & General Support Provide technical support to end users, diagnosing and troubleshooting hardware/software ... HIPAA security compliance in collaboration with the Information Security Officer. Help implement cybersecurity best practices, including access controls and endpoint… more
- Tufts Medicine (Burlington, MA)
- …on call support rotation, troubleshooting and resolving system issues escalated by the Help Desk . 17. Collaborate with vendor support personnel to research and ... resolve vendor product issues. 18. Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications. 19. Participate in cross-training, as a trainer and a… more
- Interactive Government Holdings, Inc. (Ayer, MA)
- …Contact clients via email/telephone within 24 hours of accepting case (Non- LOI or help desk cases) when additional information is required for TA request. After ... Army Regulation (AR) 625-1. Initiate review, resolve or forward Help Desk cases to appropriate case manager...past fiscal years invoices by working with schools, budget analyst and V-Enabled Education Benefit System (V/EBS). Process and… more