- CVS Health (Wellesley, MA)
- …supportive, collaborate and agile environment. **Position Summary** Seeking an experienced Insights Manager with great research, organizational and communication ... it all with heart, each and every day. Our Customer Experience Center of Excellence is at the heart...skills. The CVS Health Care Delivery, Provider & Network Insights Manager is responsible for contributing to… more
- Highmark Health (Boston, MA)
- …under the direction of leadership. This role focuses on deeply understanding customer needs, market trends, and competitive landscape to inform product development ... product strategy and roadmaps. Conduct market research, competitive analysis, and customer interviews to identify opportunities and inform product decisions. +… more
- Quickbase (Boston, MA)
- …insights and create messaging to inform product development and go-to-market strategies . Customer Insights : Collect and share insights that inform our ... Product Marketing Manager , Competitive & Market Insights Quickbase...customer interviews, surveys, and in-product channels. . Win/Loss Insights : Partner with other teams to build, run and… more
- Amazon (North Reading, MA)
- …This role requires an individual with a proven track record as a hands-on, customer -obsessed Product Manager in the data and analytics domain. The ideal ... Description Are you a product manager that loves working with the users of...customer focus and a passion for extracting business-relevant insights and recommendations from vast data sets. They will… more
- Manulife (Boston, MA)
- Working as part of the US CX & Insights Team, this position is responsible for executing qualitative and quantitative primary research projects to enable ... research approaches, conduct the research, analyze the data, identify actionable insights and report the findings and recommendations. This position also requires… more
- CVS Health (Wellesley, MA)
- …engage with CVS consumers, and convert CVS consumers to shoppers. As a Performance Insights Manager , you will function as Measurement expert and help build ... data scientists and business partners to deliver a client-facing product. The Performance Insights Manager will encourage the open exchange of information and… more
- Wayfair (Boston, MA)
- Who We Are [Driveway and Fleet Insights ] Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. ... Wayfair, our product team ensures that we're building technology that solves important customer problems in elegant, scalable, measurable ways. We have a modern tech… more
- Takeda Pharmaceuticals (Lexington, MA)
- …The **Senior Manager Omnichannel Launch Excellence, Medical Digital Engagement & Insights (Sr. Mgr., MDE&I)** requires a blend of technical and soft skills to ... of omnichannel principles, including channel mapping, content strategy, and customer engagement. + Experience working with relevant tools and technologies… more
- Point32Health (Canton, MA)
- …leading two heavily regulated annual survey programs and strategic improvement initiatives. The Customer Experience Program Manager is key role on the enterprise ... improvement. Using a research-based and data-driven approach while grounded in customer -centricity, the CX Measurement & Improvement Program Manager will… more
- Staples (Framingham, MA)
- … Customer Marketing will work cross-functionally with multiple teams, including customer analytics, customer insights , merchandising, sales, creative ... Staples brand is well represented in all areas. The Manager , Customer Marketing is responsible for developing...media, and site. + Partner with merchandising, sales, and customer insights to develop a deep understanding… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …and collaboration across departments to ensure cohesive execution of retention strategies. Customer Insights and Analytics: + Analyze customer data ... Lifecycle Marketing team is seeking a dynamic and strategic Marketing Program Manager to lead customer marketing initiatives focused on driving customer… more
- Point32Health (Canton, MA)
- …**Job Summary** Under direction of the Director, Customer Experience, the Customer Experience Program Manager is responsible for helping all Point32Health ... improve, the experiences our customers have with us. The Customer Experience Program Manager is a high-impact...micro journeys. + Lead the development and execution of customer research strategies that brings qualitative insights … more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …cross-sell and up-sell marketing programs that align with UKG's business objectives and customer needs. + Customer Insights : Analyze customer ... you. **About the team:** At UKG, we believe exceptional customer experiences are the foundation of long-term success. Our...is seeking a dynamic and strategic Expansion Marketing Program Manager to join our marketing team. This role is… more
- Logitech (Boston, MA)
- …in their own way. The Role Logitech's E-commerce (DTX) team is seeking an experienced Customer Engagement & CDP Manager to lead efforts to unlock the full ... long-term customer relationships and maximize revenue opportunities. + Surface insights and identify opportunities where we can extract more revenue from the… more
- Validity (Boston, MA)
- About the Role We are seeking a dynamic and experienced Customer Success Manager who will act as a strategic partner to our clients: owning product adoption, ... of Validity's solutions. As a key member of our Customer Success team, you will manage a portfolio of...reviews, success planning, and strategic consultation + Leverage data insights to tell compelling stories, identify trends, and drive… more
- ServiceNow, Inc. (Waltham, MA)
- …the world work better for everyone. **What you get to do in this role:** The Customer Success Manager (CSM) is the primary point of contact / orchestration lead ... for all matters related to Impact features and benefits depending on the customer 's Impact package). They drive customer interactions and ensure that the Impact… more
- Haleon (Boston, MA)
- …uniquely ours. Care to join us. It isn't a question. **Supply Chain Manager ** is directly responsible for building strategic & operational partnerships with key ... customer associates at all levels, to effectively manage the...process with the Club channel teams, reporting variations or insights as they occur to both commercial and supply… more
- General Motors (Boston, MA)
- …Be a customer advocate. We are seeking a highly strategic and results-oriented **Sr. Manager , Head of Customer Success** GM Energy to lead our Customer ... in the customer experience. + Advocate for customer needs and insights across the organization, influencing product development, sales, and marketing… more
- Amazon (Boston, MA)
- …members of the rapidly growing Customer Success COE. As the Partner Customer Success Development Manager , you will lead on content creation, including ... to be part of a team that is redefining customer success with our customers and partners? Amazon Web...Build mechanisms to capture feedback and act on partner insights that inform strategy evolution - Prepare for and… more
- Lumen (Boston, MA)
- …future. **The Role** Lumen's Experience Team is seeking an experienced Program Manager to support Lumen's company-wide Executive Engagement Program. In this ... customer advocacy role, you will manage and expand the...analytical skills with the ability to interpret data, extract insights , and make data-driven decisions + Excellent executive communication… more