- Rocket Software (Boston, MA)
- … Success leader that can help build out and lead our Sr. CSM group. As the Manager , Customer Success Management, you will lead a team of our Senior ... leader that can help build out and lead our Sr. CSM group. As the Manager , Customer Success Management, you will lead a team of our Senior Customer … more
- NASCO (Boston, MA)
- **Overview** Under general direction, the Customer Success Manager (CSM) role is principally responsible for overseeing the delivery of NASCO's customer ... Plan Architects and NASCO personnel. Assists the Director of Customer Success to ensure the Plan/NASCO contract...contract is followed while also meeting NASCO's and the customer 's business goals. Communicates to the manager … more
- Proofpoint (Boston, MA)
- …self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize ... providing realized value from their partnership with us. + Create and maintain Customer Success Plans (CSP) for each of your customers that align with their… more
- Cisco (Boston, MA)
- …to achieve shared goals and deliver exceptional value to our customers. Your Impact As a Customer Success Manager , you play a crucial role in helping our ... with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners. Your role involves… more
- Forrester (Cambridge, MA)
- …This Role:** As a member of Forrester's customer success organization, the Customer Success Manager II will be responsible for the engagement value ... partnership with Forrester. Monitoring the health of customer relationships, the Customer Success Manager II will predict and navigate customer … more
- Philips (Cambridge, MA)
- As the Customer Success Manager , you will be responsible for formulating and driving project plans, in accordance with the goals and timing, set by the ... Customer Success Lead. You will specify and provide planning proposals for resources required, including risk assessment, and support in driving for success … more
- Forrester (Cambridge, MA)
- …you are responsible for the engagement value delivered to Forrester's largest clients. The Customer Success Manager will orchestrate the customer journey ... to share potential new enrichment opportunities. + Leverage support of the customer success specialist to ensure the largest impact on client engagement and… more
- Zoom (Boston, MA)
- We are looking for an amazing Customer Success Manager (CSM) to join our team. The ideal candidate will build strong relationships with customers ensuring ... large spend, strategicaccounts Previous experience working in a Client or Customer Success role within one of these industries: cloud/SaaS, UCaaS, AV Vendor.… more
- Cornerstone onDemand (Boston, MA)
- The Customer Success Manager (CSM) is responsible for a portfolio of strategic accounts and leverages product expertise and a practitioner's lens to align ... or another applicable field. + Minimum of 3 years of experience in Customer Success within the Talent Management ecosystem. + Are highly detail-oriented and able… more
- Amazon (Boston, MA)
- …a highly skilled and versatile Engagement Manager (EM) to join our Amazon Q Customer Success Team and own the delivery of complex Gen AI projects and ... technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud… more
- allego (Waltham, MA)
- Allego's curious and self-driven Customer Success Managers have a direct impact on Allego's growth. As a CSM, you are ultimately responsible for the high touch, ... celebrate your customers' success as if it is your own! Our Customer Success team is collaborative, energizing, and fast paced, and our CSMs take pride in… more
- Celestica (Boston, MA)
- …operational experience to systemically and expediently drive issues/escalations resolutions. Customer Success Engineer engages with customers to understand ... + Create reports and documentation. Establish KPIs for tracking progress and success of the account/ Customer Success Function. + Ability to travel up to 25%… more
- Amazon (North Reading, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer… more
- Amazon (North Reading, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... system performance. The successful candidate will work backwards from customer goals and influence a broad range of operations,...to align a broad range of initiatives for the customer . You will own and drive execution excellence for… more
- Datavant (Boston, MA)
- …professional, educational and life experiences to realize our bold vision for healthcare. The Customer Success Manager is part of the Datavant organization ... adjustment projects and reports on project status to all stakeholders. Datavant's Customer Success Managers are hybrid project management and consulting… more
- Pearson (Boston, MA)
- …with Pearson's WFS products by collecting, managing and analyzing data to improve customer success operational efficiency and effectiveness. Your focus will be ... **Job Summary:** As Customer Program Manager (CPM), you play...success , and managing the operational needs of the Customer Success team while contributing to a… more
- Datavant (Boston, MA)
- …flow of data across our platform. You will work closely with our other engineering manager and our Customer Success team to ensure successful go lives. ... the technical vision** for Datavant's delivery of Site Connect. + **Partner with Customer Success and Product to lead successful go lives.** + **Be a critical… more
- Confluent (Boston, MA)
- … to join our Public Sector Professional Services team under the Customer Success organization. As an Engagement Manager , you will assure Customer ... an important Professional Services contact for our key customers, the Engagement Manager is a long-term, relationship-based, customer -facing role. Besides … more
- Dynatrace (Waltham, MA)
- …Use Cases) engagements to enterprise level clients. + Coordinate with Account Executive, Customer Success Manager (CSM), Project Coordinator and client to ... AppSec, Extension, and Business Insights services. + Work with Account Executives, Customer Success Managers, and Regional Service Managers (RSM) to establish… more
- Autodesk (Boston, MA)
- … customer satisfaction and operational efficiency + Conduct market research on success planning services and customer success management best practices ... #** 25WD86786 **Position Overview** As a Principal Service Line Manager at Autodesk, you will be responsible for developing...+ 10+ years experience in product/offering management, strategy, or customer success roles + Proven experience in… more