- Rocket Software (Boston, MA)
- … Success leader that can help build out and lead our Sr. CSM group. As the Manager , Customer Success Management , you will lead a team of our Senior ... Success leader that can help build out and lead our Sr. CSM group. As the Manager , Customer Success Management , you will lead a team of our Senior … more
- Pearson (Boston, MA)
- …calls to action based on customer segment. **Systems** Manage our Customer Success Platform, including data management , building playbooks, dashboards, ... with Pearson's WFS products by collecting, managing and analyzing data to improve customer success operational efficiency and effectiveness. Your focus will be… more
- NASCO (Boston, MA)
- **Overview** Under general direction, the Customer Success Manager (CSM) role is principally responsible for overseeing the delivery of NASCO's customer ... Plan Architects and NASCO personnel. Assists the Director of Customer Success to ensure the Plan/NASCO contract...contract is followed while also meeting NASCO's and the customer 's business goals. Communicates to the manager … more
- Proofpoint (Boston, MA)
- …self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize ... from their partnership with us. + Create and maintain Customer Success Plans (CSP) for each of...identify trends and acting as the voice of the customer , provide that structured feedback to product management… more
- Philips (Cambridge, MA)
- As the Customer Success Manager , you will be responsible for formulating and driving project plans, in accordance with the goals and timing, set by the ... Customer Success Lead. You will specify and...if:** + Bachelor's / Master's Degree in Business Administration, Customer Relationship Management or equivalent. 5+ Years… more
- Amazon (Boston, MA)
- …a highly skilled and versatile Engagement Manager (EM) to join our Amazon Q Customer Success Team and own the delivery of complex Gen AI projects and ... technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud… more
- Zoom (Boston, MA)
- We are looking for an amazing Customer Success Manager (CSM) to join our team. The ideal candidate will build strong relationships with customers ensuring ... servicing large spend, strategicaccounts Previous experience working in a Client or Customer Success role within one of these industries: cloud/SaaS, UCaaS,… more
- Cornerstone onDemand (Boston, MA)
- The Customer Success Manager (CSM) is...field. + Minimum of 3 years of experience in Customer Success within the Talent Management ... customer advocacy. As the trusted partner for the customer on use-case, product functionality and talent management...presentation, consulting and analytical skills. + Have passion for customer success . + Enjoy working in a… more
- allego (Waltham, MA)
- Allego's curious and self-driven Customer Success Managers have a direct impact on Allego's growth. As a CSM, you are ultimately responsible for the high touch, ... success as if it is your own! Our Customer Success team is collaborative, energizing, and...in a fast-paced SaaS client services role, including new customer implementation, onboarding, and ongoing relationship management … more
- Celestica (Boston, MA)
- …operational experience to systemically and expediently drive issues/escalations resolutions. Customer Success Engineer engages with customers to understand ... The role is a technically hands-on one with account management focus. The successful candidate will be an experienced...reports and documentation. Establish KPIs for tracking progress and success of the account/ Customer Success… more
- Amazon (North Reading, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer… more
- Amazon (North Reading, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... site management on operational best practices, robotics systems, and tools....system performance. The successful candidate will work backwards from customer goals and influence a broad range of operations,… more
- Autodesk (Boston, MA)
- …and operational efficiency + Conduct market research on success planning services and customer success management best practices + Bring new success ... client segments and industries **Minimum Qualifications** + 10+ years experience in product/offering management , strategy, or customer success roles + Proven… more
- Datavant (Boston, MA)
- …professional, educational and life experiences to realize our bold vision for healthcare. The Customer Success Manager is part of the Datavant organization ... project status to all stakeholders. Datavant's Customer Success Managers are hybrid project management and...Customer Success Managers are hybrid project management and consulting resources that have strong healthcare industry… more
- Point32Health (Canton, MA)
- …leading two heavily regulated annual survey programs and strategic improvement initiatives. The Customer Experience Program Manager is key role on the enterprise ... improvement. Using a research-based and data-driven approach while grounded in customer -centricity, the CX Measurement & Improvement Program Manager will… more
- EPAM Systems (Boston, MA)
- …Req.#550050164 **\#LI-DNI** **Responsibilities** + Lead, mentor, and manage a team of customer success professionals, project managers, and other PMO staff + ... highlighting key performance indicators + Act as a delivery manager for high-priority programs and as an escalation point...across many stakeholders in the construct of delivering overall success for the customer + Develop effective… more
- DoorDash (Boston, MA)
- …About the Role DoorDash is looking for a Learning and Development Senior Manager who will lead the customer experience learning and development strategy ... About the Team As DoorDash's largest core operating team, Customer Experience and Support Operations ensures that when there...experiences. You will report to the Director of Teammate Success . You're excited about this opportunity because you will… more
- Amazon (Boston, MA)
- … customer 's unique challenges, then craft innovative solutions that accelerate their success . This customer -first approach is how we built the world's most ... and help us grow. AWS is seeking a Sr Customer Solutions Manager (CSM) team for the...for customers - Possess a strong background in change management and incorporating organizational change best practices seamlessly into… more
- FranklinCovey (Boston, MA)
- …of Revenue Operations of Customer Growth and our Sr. Director of Customer Success . The position will co-own the go-to-market (GTM) strategy, manage our ... and institutions. To learn more, visit franklincovey.com . **Title:** Manager of Revenue Operations & Strategy - Customer...third of this role will focus on our Client Success team, with the other two thirds supporting our… more
- Celestica (Boston, MA)
- …Country: USA State/Province: New Hampshire City: Remote Employee US **Summary** The Global Customer Business Unit General Manager 2 leads a team of multiple ... and get approval for customer solutions **Key Activities/Tasks** + Customer relationship management (issues, projects, escalations, etc.) + New business… more