- Needham Bank (Needham, MA)
- …analysis of the CCC ( Customer Care Center) and BCC (Business Care Center) customer experience through the quality program, analysis of customer surveys ... position will continuously monitor the CCC/BCC for consistency and trends via quality , customer surveys and real time monitoring of call queues to support the… more
- East Boston Neighborhood Health Center (Revere, MA)
- …All Locations: 300 Ocean Avenue - Revere Position Summary: The Regulatory Compliance Analyst will perform a wide range of business functions to ensure adherence to ... in expanding contractor oversight to non-PACE contracts. The Regulatory Compliance Analyst will be responsible to identify potential business risks/barriers and… more
- Intermountain Health (Boston, MA)
- …enterprise resource planning, workforce scheduling, time and attendance, customer relationship management) The Principal analyst is responsible for ... lifecycle (eg, selection, implementation, support, archival and decommissioning). The Principal analyst will provide strategic guidance and ensure the alignment of… more
- State of Massachusetts (Boston, MA)
- …and business customers succeed in meeting their goals by providing outstanding customer service, competent advice and guidance, and high- quality products and ... the Office of Vehicle Management (OVM), the Fleet Benchmarking & Reporting Analyst will be responsible for leading data-driven efforts to enhance the efficiency,… more
- Canon USA & Affiliates (Cambridge, MA)
- …win? Canon USA's Large Format Division seeks a Large Format Printer Solutions Analyst ( Analyst , Solutions). You will be responsible for technical consultation, ... pertaining to Canon hardware and software solutions. As a Solutions Analyst , you are responsible for dealer wholesale solutions, sales channel account… more
- TD Bank (Boston, MA)
- …expectations and industry best practices. The Senior Financial Crime Risk Analyst role contributes to the development and maintenance of TD's AML/ATF/Sanctions/ABAC ... **Depth & Scope:** + Works independently as the senior analyst / subject matter expert and may coach and...sound judgment, and drive solutions in a fast-paced environment. ** Customer Accountabilities:** + Contributes to the development of team… more
- Point32Health (Canton, MA)
- …to everyone in our communities. At Point32Health, we are building on the quality , nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard ... of the Member Appeals and Grievance Supervisor the Member Appeals and Grievance Analyst is responsible per State and Federal regulations for the professional and… more
- Western Digital (Boston, MA)
- …Together, we can build the future of data storage. **Job Description** This Analyst enables the Ethics and Compliance team to deliver training and targeted messaging ... to Western Digital's global workforce . This role supports the implementation of our compliance...other functions in the Company. The Ethics and Compliance Analyst will be an integral member of the Ethics… more
- Citizens (Westwood, MA)
- …Operations, Marketing, Modeling, and other teams to drive meaningful improvement in quality and to deliver measurable improvements in customer experiences + ... Description Citizens' Consumer Deposits team is seeking a Principal Business Insights Analyst to apply their strategic and analytical skills to help solve some of… more
- GovCIO (Boston, MA)
- **Overview** GovCIO is currently hiring for a Data Analyst / Sharepoint Administrator to support program management, data analytics, and sharepoint reporting & ... reports, data calls, sharepoint maintenance, analytics and dashboard development, customer relationship management and various other programmatic needs. This role… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …requirements documents. + Administers and provides support for the Customer Success Management (CSM) application (currently Gainsight), ensuring optimal ... functionality and user experience. + Collaborates with the Customer Success Management team to understand business needs and configure the CSM application… more
- TD Bank (Boston, MA)
- …R / Python and the ability to write database queries . ** Customer Accountabilities:** + Understands business context and data infrastructure and translates business ... supports a positive work environment that promotes service to the business, quality , innovation and teamwork and ensures timely communication of issues/points of… more
- Bright Horizons (Newton, MA)
- …Bright Horizons is trusted by families and employers around the world for high- quality child care and early education, back-up care, and workplace education. We ... environment (eg, ADFS, Azure, Okta, SSL, SSO, etc) + Familiarity with workforce management and scheduling software solutions desired (eg, Workday, Workforce ,… more
- RTX Corporation (Andover, MA)
- …and utilizes data-driven decision making to enable effective material and workforce forecasting. This role requires successful daily interaction with cross ... objectives. These groups include program, planning, production control, operations, quality , and manufacturing/test/design engineering. You will be responsible for… more
- Cengage Group (Boston, MA)
- …our product management practices, encouraging innovation, and delivering excellent customer -focused products. The ideal candidate will possess a proven knowledge ... the product research and design team to conduct market research, gather customer insights, and analyze industry trends to find opportunities for product innovation… more
- Cengage Group (Boston, MA)
- …finding opportunities for efficiency and aligning deliverables with the customer journey while maintaining awareness of the academic decision-making timeframe. ... campaign plans from start to finish, collaborating with marketing, automation, and analyst team members. + Maintain and lead project groups with core updates… more
- Harvard University (Cambridge, MA)
- …interpersonal skills, and the ability to work effectively in a fast-paced, customer -focused operations environment with multiple projects and priorities. + Must be ... to handle complex and confidential materials and information. + Customer service orientation, a bias for action, a high...your buidings on a regular basis to assess the quality of work from employees, vendors, and assess any… more
- PSI Services (Boston, MA)
- …to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for ... strategy, vision and roadmap for scaling features and products. + Strong customer -oriented mindset and ability to work and communicate with clients regarding… more
- Ensono (Boston, MA)
- …Ensono is one of the highest-rated providers in the managed services eco-system, per analyst firms such as ISG and Gartner We can **_Do Great Things_** because we ... from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery. Although this role is an individual… more