- Coinbase (Charlotte, NC)
- …and automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Program Manager , you will play a ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...or equivalent experience. * 7+ years of experience in technical program management, preferably in consumer facing… more
- Coinbase (Charlotte, NC)
- …we look for in you (ie. job requirements):* * 7+ years of technical program management experience in technology-first environments, with direct engagement in ... across cloud, networking, storage, and compute platforms, driving highly technical and cross-functional outcomes * Partner cross-functionally with engineering,… more
- Deloitte (Charlotte, NC)
- …collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the technology workstream for the transformation, focusing ... solutions, including the migration of an on-premise Cisco platform to a cloud-based Genesys CX platform. The ideal candidate will possess expertise in Genesys CX … more
- Coinbase (Charlotte, NC)
- … technical and non- technical leaders with ease via weekly and monthly program updates. * Quickly distill complex technical themes so that an entry level, ... is expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of...*Role* - We would like to add an Engineering Manager to help extend our platform at Coinbase in… more
- Coinbase (Charlotte, NC)
- …business impact. *What you'll be doing (ie. job duties): This role combines technical expertise with business impact, whether it's building robust data pipelines or ... of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect...data modeling initiatives: *Architect our core data models. Provide technical leadership while guiding a team of expert modelers,… more
- US Bank (Charlotte, NC)
- …alignment, and ensuring organizational readiness to implement. Deep expertise in CX methodologies and exceptional communication and visualization skills to drive ... skills that inspire action and alignment. + Apply advanced CX techniques to identify and solve customer pain points....Comprehensive to expert knowledge of assigned business function & technical skills. The incumbent is an expert in conducting… more
- Coinbase (Charlotte, NC)
- …* Demonstrated technical aptitude (via degree or prior experience in a technical role). * Must have experience in CX , AI/ML, and ideally automation-related ... you'll be doing (ie. job duties): * Group Product Manager (L7) and all of the associated expectations *...becomes a real issue * AI-driven assistive tooling for CX agents (you will not own all agent tooling,… more
- Coinbase (Charlotte, NC)
- …is expected and fully supported. The Compliance team within Customer Experience ( CX ) is responsible for developing and delivering best in class support across ... responsible for executing Compliance controls with adherence to Coinbase's BSA/AML program , transaction monitoring, KYC, CDD, and EDD policies, procedures and… more
- ENFRA (Charlotte, NC)
- …duties as assigned. This position is Full-Time, Exempt, and reports to Technical Services Team Manager . **Qualifications** **Required Education, Experience, and ... than just values-they are the pillars of our continued success. **Overview** The Technical Services Building Systems Specialist II (BSS II) is skilled member of the… more
- ENFRA (Charlotte, NC)
- …as assigned. This position is Full-Time, Exempt, and reports to IS Technical Services Team Manager . **Qualifications** Required Education, Experience, and ... just values, they are the pillars of our continued success. **Overview** The IS Technical Services Building Systems Analyst II (BSA II) is highly skilled member of… more
- ENFRA (Charlotte, NC)
- …just values-they are the pillars of our continued success. **Overview** The IS Technical Services Building Systems Analyst II (BSA II) is highly skilled member of ... the IS Technical Services (TS) team, with an engineering background, responsible...outcomes for retro-commissioning (RCx) and relevant new construction commissioning ( Cx ) scopes with a solutions based approach and mind… more
- ENFRA (Charlotte, NC)
- …just values-they are the pillars of our continued success. **Overview** The ** Technical Services Building Systems Specialist III (BSA III)** is highly skilled member ... of the Technical Services (TS) team, with a strong ...outcomes for retro-commissioning (RCx) and relevant new construction commissioning ( Cx ) scopes with a solutions based approach and mind… more