- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- University at Albany (Albany, NY)
- …more information if necessary. + Maintain monthly GOLD 1844 Society member coding. + Serve as subject matter expert for new CRM (Raiser's Edge NXT). + Make ... and best practices used by other institutions. Share discoveries with supervisor for implementation. + Data-related nondisclosure agreements. + FERPA policies. +… more