- CVS Health (Albany, NY)
- …**Position Summary** CVS/Aetna has an opportunity available for a full-time ** Customer Service Representative ** on the Behavioral Health team. This role ... to care, claims understanding and resolution, and education on virtual resources. The Customer Service Representative guides the member through their… more
- Highmark Health (Albany, NY)
- …of the issue at hand. + Works independently of support from a senior customer service representative , frequently utilizing the knowledge center, answering ... confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned....job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of… more
- Highmark Health (Albany, NY)
- …the use of ULTRA and Dental Provider File systems. + Experience with the Customer Service inquiry system or claims processing concepts. **Knowledge, Skills and ... business partners, internal departments and external clients. + Provide customer oversight for our customers who have unique requirements...position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization and time ... Experience with quality management program or training team + Experience with customer service applications + Experience with metrics reporting **Compensation… more
- Albany Medical Center (Albany, NY)
- …and exceeding the needs of our customers and consistently adheres to Customer Service standards. + Participate in departmental and/or interdepartmental quality ... in performance and quality improvement activities and works toward enhancing customer /patient satisfaction. Exhibits positive service excellence skills to… more
- Albany Medical Center (Albany, NY)
- …and exceeding the needs of our customers and consistently adheres to Customer Service standards. + Participate in departmental and/or interdepartmental quality ... in performance and quality improvement activities and works toward enhancing customer /patient satisfaction. Exhibits positive service excellence skills to… more
- Sharecare (Albany, NY)
- …processes into practice. + Effective communication skills and ability to provide positive customer service to internal and external customers. + Proven success ... program design and call cadence for education, assessment, intervention, and behavioral goal setting. + Identifies educational needs of participant and facilitate… more