- Citizens (Johnston, RI)
- Description We are seeking a strategic and analytical leader to drive enterprise-wide Root Cause Analysis (RCA) for banking complaints. This role is pivotal in ... identifying systemic issues, enhancing customer experience, and reducing operational and regulatory risk. The ideal candidate will lead cross-functional efforts to… more
- Chewy (Boston, MA)
- …Chewy is seeking a **Senior Program Manager & Data Scientist, Voice of the Customer (VoC)** to lead and drive one of our VoC program verticals. This hybrid role ... with deep analytical expertise. You will not only improve the customer experience through strategic partnerships, escalation handling, and executive communication,… more
- Coinbase (Providence, RI)
- …we produce insights which directly move the company's bottom line. Customer Support/Experience is one of the most critical touchpoints in Coinbase's relationship ... doesn't need to exist. Our mission is to deeply understand the end-to-end customer support journey, from prevention through resolution, and use data to eliminate… more
- Vontier (Providence, RI)
- We'd love for you to join as a Sr Product Manager at Invenco by GVR, a Vontier operating company. The **Senior Product Manager , POS ** (point-of-sales) will be ... for product planning and execution, including but not limited to assessing customer needs, analyzing market trends, and acting on customers' behalf to prioritize… more
- Taco Bell (Boston, MA)
- …people capability to fuel brand performance + Provides leadership and coaching, developing Manager 's and Team Members Deliver a Consistent Customer Experience + ... issues and training managers to meet or exceed customer service standards + Utilizes insights from...customer satisfaction targets + Tracks, analyzes, and identifies root causes of customer complaints and leads… more
- Cardinal Health (Providence, RI)
- …of robust stability protocols, testing procedures, and quality systems. The manager will lead cross functional collaborations and possess exceptional communication ... (OOS) and Out-of-Trend (OOT) investigations related to stability data, including root cause analysis, hypothesis testing, and implementation of corrective and… more
- ThermoFisher Scientific (Plainville, MA)
- …office location is in Plainville, MA. **Discover Impactful Work:** The Finance Manager performs complex financial analyses and creates accurate, concise, and timely ... regular analyses and reports to share business and financial insights for the Viral Vector Services (VVS) business via...multitude of areas such as inventory management, spend analysis, customer reconciliations and other ad-hoc requests. + Lead in… more
- Staples (Framingham, MA)
- …services and solutions all centered around our customers' needs. We are driven by customer insights and analytics to bring products and solutions to market ... buying, selling, negotiating, operations, design, innovation, finance and more. As the Senior Manager , Product Quality & Safety, you will play a vital role in… more
- Palo Alto Networks (Boston, MA)
- …boundaries and help us all evolve, together. **Your Career** The Named Account Manager partners with our customers to secure their entire digital experience. You're ... by the desire to solve critical challenges facing our customer 's secure environment, so you're prepared to connect them...prospect stories to create a compelling value proposition with insights into value for that specific account + Stay… more
- Staples (Framingham, MA)
- …We are a team of passionate, collaborative, agile, inventive, customer -centric, results-oriented problem solvers. We are intellectually curious, love advancements ... the needs of our customers and business partners and deliver reliable, customer -centric technology services. Step into a pivotal leadership role with Staples Digital… more
- CVS Health (Woonsocket, RI)
- …implementing new growth strategies + Partnering cross-functionally to identify colleague and customer needs and develop solutions and tactics to drive growth + ... dive analytics to identify opportunities for innovation and process improvement + Performing root cause analysis and ad hoc research to diagnose gaps in our workflow… more
- Coinbase (Providence, RI)
- …that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 Product, Engineering, ... the intersection of product and support to transform the customer experience. We're hiring a Program Manager ,...* Deep dive top CB1 contact drivers to analyze root causes, frequency, and customer impact, and… more
- Medtronic (Mansfield, MA)
- …Data is a critical enabler and growth area for Medtronic to generate actionable insights that drive key business decisions and become a data driven company. Do you ... Global Operations & Supply Chain organization as the Sr. Manager - Data Management. **A Day in the Life** As...of projects, activities, and process improvements to delight your customer base with a focus on delivering a best-in-class… more
- Leap (Boston, MA)
- …in managing day-to-day store operations, driving sales, and cultivating exceptional customer relationships. Your leadership will inspire your team to create ... Sales Supervisor, you will work closely with the Store Manager to implement strategic initiatives designed to boost team...As a hands-on leader, you will manage both the customer experience and support your team's growth, all while… more
- Bank of America (Boston, MA)
- …capabilities designed to detect account takeover and non-monetary fraud + Deriving actionable insights from complex data + Investigation and root cause analysis ... minimize fraud loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of...offered a role with Bank of America, your hiring manager will provide you with information on the in-office… more
- General Atomics (Boston, MA)
- …and ground-based designs. The Electrical Engineer will report directly to the Manager of Hardware Engineering within the Radar Technologies group. **DUTIES & ... improve testing workflows and methodologies for efficiency and accuracy + Providing insights and recommendations based on test results to improve designs + Ensuring… more