- Liberty Utilities (Blackstone, MA)
- Manager , Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... + Recommend and implement process improvements based on data insights . + Support the Manager of Data...Support the Manager of Data Analytics and Manager Voice of Customer with… more
- Oracle (Providence, RI)
- …We are seeking a creative, strategic, and collaborative leader to for the Customer Success (CS) Insights Content & Engagement team within the NetSuite ... Success and NetSuite internally and externally. As Sr Manager , CS Insights Content and Engagement, you...topics into compelling, audience-appropriate narratives. * Ensure consistency in voice , tone, and brand across all customer -… more
- Coinbase (Providence, RI)
- …* Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights to improve quality and performance. * Provide technical ... supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement &...customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define… more
- Validity (Boston, MA)
- …the broader relationship team. + Act as the voice of the customer internally, sharing feedback and insights with Product, Engineering, and other ... About the Role As an Associate Customer Success Manager (ACSM) at Validity,...CSMs spend time analyzing data, creating materials, and tailoring insights to each customer 's business goals. Beyond… more
- CVS Health (Woonsocket, RI)
- …. Reduce call center volume . Advance competitive positioning **Position Summary** As the Customer Experience Strategy Manager , you will play a critical role in ... team within Caremark Member Operations (CMO) Strategy is a dedicated group of Customer Experience (CX) professionals who partner across the enterprise to improve the… more
- Staples (Framingham, MA)
- …and high-performing online interactions across desktop, mobile, and app. Using customer insights , experimentation, behavioral data, and deep eCommerce expertise, ... ** Manager , Digital Experience (Print Services)** The Digital Experience...digital initiatives with business goals. + Act as the voice of the customer by driving decisions… more
- Oracle (Providence, RI)
- **Job Description** **Principal** **Technical Program Manager (TPM), Oracle Cloud Infrastructure - Job level IC4** Overview Are you a creative person who loves a ... you've been dreaming of as our Principal Technical Program Manager . If you have a passion for innovation in...leading initiatives to improve, deliver, and enable reporting and insights . You will manage the development and implementation process… more
- CVS Health (Wellesley, MA)
- …execute strategies that bring small moments of joy to consumers, leveraging customer insights , business data, and cross-functional collaboration. Success in this ... heart, each and every day. **Position Summary** The Senior Manager , Front Store Marketing Strategy - Seasonal, is responsible...the unique dynamics of the seasonal business. + Source customer insights , business data, and competitive analysis… more
- Wayfair (Boston, MA)
- …leadership to drive alignment and visibility. + Serve as a merchandising advocate and voice of the customer within your vertical, identifying gaps and surfacing ... H-1B, H-1B1, E-3, O-1, J-1, or TN. Product Merchandising Manager When you shop online, do you think about...excited by the opportunity to use data, user behavior insights , and cross-functional influence to shape a world-class digital… more
- Cole-Parmer (Franklin, MA)
- …reduction initiatives. + Execute competitive assessments and voice of customer /market research to gain market insights for competitive, differentiated ... customer expectations. This role will leverage market and customer insights into enhancing and developing new...partnering with internal teams to ensure final product exceeds customer expectations. The Senior Product Manager will… more
- Oracle (Providence, RI)
- **Job Description** Product Marketing Manager - Oracle Fusion Data Intelligence As a Product Marketing Manager for Oracle's Fusion Data Intelligence, you will be ... generation, and analyst impact. **3. Competitive Intelligence & Market Insights ** + Monitor competitor capabilities, positioning, and messaging to proactively… more
- Coinbase (Providence, RI)
- …alignment. Attendance is expected and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, ... sizing, opportunity assessment, and turning complex data into actionable product insights * Demonstrated experience driving AI-powered customer support… more
- Cisco (Providence, RI)
- …Meet the Team Cisco Security & Infrastructure seeks a Product Marketing Manager with deep technical expertise, marketing insights and phenomenal storytelling ... your customers' struggles. You will work closely with sales, campaigns, and customer success teams to ensure your product positioning resonates with target… more
- Oracle (Providence, RI)
- …products by identifying high-impact automation opportunities within EHR workflows. + ** Customer Insights & Market Analysis:** Conduct comprehensive customer ... (CAA) empowers healthcare providers by integrating generative AI and advanced voice capabilities to minimize manual documentation and administrative tasks. Our… more
- Wayfair (Boston, MA)
- As a Revenue Operations Manager , you will play a crucial role in optimizing our Premier and Category sales. Your main goal is to improve sales efficiency and provide ... senior leaders with the insights they need to develop and implement a successful...implement a successful strategy. Reporting directly to the General Manager of the Premier and Category Sales, you will… more
- Cisco (Providence, RI)
- …and SOC operations. . Conduct Market Research: Regularly analyze market trends, customer feedback, and competitor activities. Provide strategic insights to ... join our dynamic team. We're looking for a passionate storyteller with deep insights into the rapidly evolving Artificial Intelligence (AI) security market. As a… more
- Wayfair (Boston, MA)
- …has to regularly make tactical decisions to influence revenue trends and improve the customer experience, and also needs to keep a tight pulse on progress along ... a deep understanding of trends in internal performance indicators, customer health and competitive developments. Wayfair's Business Trends team...in real time. We are looking for a Senior Manager who will own the revenue performance narrative for… more
- Coinbase (Providence, RI)
- …we produce insights which directly move the company's bottom line. Customer Support/Experience is one of the most critical touchpoints in Coinbase's relationship ... doesn't need to exist. Our mission is to deeply understand the end-to-end customer support journey, from prevention through resolution, and use data to eliminate… more
- Wayfair (Boston, MA)
- …leaders and inspire cross-functional teams. + Analytical mindset with comfort using customer insights , performance data, and competitive analysis to refine ... each brand and positioning for each. + Partner with Insights teams to translate customer journey research...better Wayfair - and world - for all. Every voice , every perspective matters. That's why we're proud to… more
- Amazon (Boston, MA)
- …business review meetings), addressing client needs, and collaborating with those clients to grow customer adoption. You will also bring the voice of the ... ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to...fastest online pharmacy. The Role: We seek a Senior Manager of Business Development leader to drive growth within… more