- Lumen (Providence, RI)
- …Join us as we digitally connect the world and shape the future. **The Role** The Sr Lead Customer Insights Manager is a key contributor within the Growth and ... home position within the US **The Main Responsibilities** + Execute customer insights programs, including qualitative and quantitative research, segmentation,… more
- Oracle (Providence, RI)
- …We are seeking a creative, strategic, and collaborative leader to for the Customer Success (CS) Insights Content & Engagement team within the NetSuite ... and NetSuite internally and externally. As Sr Manager, CS Insights Content and Engagement, you will lead ...help CS influence pipeline, accelerate deals, and deliver exceptional customer outcomes. **Key Responsibilities** * Lead , coach,… more
- Lumen (Providence, RI)
- …Main Responsibilities** + Lead the development and execution of customer insights programs, including qualitative and quantitative research, segmentation, ... and shape the future. **The Role** The Director of Customer Insights is a strategic leadership role...years in a leadership capacity. + Proven ability to lead cross-functional teams and influence senior stakeholders.… more
- Citizens (Johnston, RI)
- …reporting tools to monitor RCA effectiveness and advocate performance. Integrate RCA insights into senior management and Executive -level reporting. Ensure ... complaints. This role is pivotal in identifying systemic issues, enhancing customer experience, and reducing operational and regulatory risk. The ideal candidate… more
- Cayuse Holdings (Providence, RI)
- …advanced data visualization tools and predictive analytics, the Reporting & Analytics Lead provides actionable insights on customer behavior, operational ... **Overview** The Senior Reporting & Analytics Lead will...operational procedures, technology platforms, and training programs using data insights . + Deliver ongoing analysis of customer … more
- Coinbase (Providence, RI)
- …that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 Product, Engineering, ... CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support… more
- Citizens (Johnston, RI)
- …The Consumer Lending Strategy & Business Analytics team at Citizens advises senior leadership with actionable insights that shape day-to-day execution and ... analytic standards, architecting scalable data solutions, and delivering executive-ready insights . You will lead cross-functional initiatives, mentor analysts,… more
- Merck (Providence, RI)
- **Job Description** **Role Summary** + The Regional Medical Scientific Senior Director Team Lead (RMSD TL) is a credentialed therapeutic and disease expert (MD, ... field medical plans, ensuring the team delivers high-impact scientific exchange, insights , congress engagement, and research contributions that advance US Medical… more
- Coinbase (Providence, RI)
- …of product and support to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role focused on ensuring Coinbase customers have a ... alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to...business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an… more
- Lumen (Providence, RI)
- …Architect plays a pivotal role in bridging technical strategy with customer -centric delivery. The Lifecycle Architect maintains deep engagement with customer ... Sales, Engineering, PMO Teams by providing architectural guidance throughout the customer lifecycle, This role bridges technical strategy with customer -centric… more
- Wayfair (Boston, MA)
- …with cross-functional stakeholders to design and implement initiatives that enhance Customer Service operations. + Lead multiple high-impact projects from ... Wayfair does not provide sponsorship for employment authorization for this position. Senior Analyst, Journey Optimization At Wayfair, we care deeply about our… more
- Coinbase (Providence, RI)
- …supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible ... facing support technology ecosystem. *What you'll be doing* * Lead multiple engineering teams building customer -facing tools...* Partner with Product and CX to use metrics, customer feedback, and voice-of- customer insights … more
- Iron Mountain (Boston, MA)
- …for developing and managing competitive intelligence initiatives that deliver critical insights to guide strategic decision-making. The Senior Manager, ... CI programs and tools across all Iron Mountain business units. The Senior Manager, Competitive Intelligence will lead the entire competitive intelligence… more
- Merck (Providence, RI)
- **Job Description** The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company's vaccines, as well as education ... and resources. They do this to support customer operational and financial needs such as reimbursement information...progress towards quality goals. + Providing customers with key insights by keeping apprised of professional and health care… more
- CVS Health (Wellesley, MA)
- …execute strategies that bring small moments of joy to consumers, leveraging customer insights , business data, and cross-functional collaboration. Success in this ... priorities and the unique dynamics of the seasonal business. + Source customer insights , business data, and competitive analysis to identify opportunities… more
- Dodge Construction Network (Providence, RI)
- …and expansion + Partner with Customer Success and Product teams to translate customer insights into playbooks that improve gross retention and customer ... Senior Director, Product Marketing Location: Remote, United States...to identify champions and build advocacy programs that turn customer success into brand success + Lead … more
- J&J Family of Companies (Boston, MA)
- …& Johnson Innovative Medicine is searching for the best talent for a Senior Medical Science Liaison- Autoantibody Pipeline for the Northeast region. This is a ... expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that… more
- CenterWell (Providence, RI)
- …partners to prioritize features that drive value. + Value Creation: Translate customer insights and business needs into requirements, ensuring measurable ... to ensure interoperability and a seamless end-user experience. + Customer & Clinical Voice: Lead structured Voice...with multiple stakeholder groups. + Expertise in Voice of Customer methodologies and translating insights into tangible… more
- Oracle (Providence, RI)
- …Applications & Infrastructure (OHAI) is seeking a highly strategic and influential ** Senior Director of Program Management** to lead enterprise-wide Security, ... automated platforms that improve operational efficiency and patient care. As a Senior Director, you will lead Security, Compliance, and enterprise-wide strategic… more
- MongoDB (Boston, MA)
- …impactful data products for GTM teams - that is, Sales, Marketing and Customer Success. These products drive smarter decisions, automate workflows, enable AI agents ... and deliver actionable insights that accelerate growth. If shaping the future of...you, then this opportunity is for you. As a Senior Data Product Manager on our Data team -… more