- AON (Alpharetta, GA)
- Aon is looking for a Resolutions Analyst ! We are looking for a Resolution Analyst who will handle benefit, and enrollment related escalations received from ... our call centers. The Resolution Analyst is responsible for assisting our client's customers with benefit, cancellation, and enrollment related issues. There are… more
- Zoom (Alpharetta, GA)
- What you can expect Zoom's Global Intelligence team is seeking a Senior Analyst who will combine advanced intelligence and investigative expertise. The Senior ... Analyst 's main function will be to protect Zoom's operations,...as needed in complex investigations from initiation through final resolution . + Interacting and collaborating with cross-functional teams, including… more
- WEG Electric Corp. (Duluth, GA)
- IT Service Desk Analyst **Department:** Finance - IT **Location:** Duluth, GA About the role: ... has an excellent opportunity for an IT Service Desk Analyst . The WEG Electric Corp Information Technology team is...Record, track, document problems and actions taken to final resolution . + Process first-in first-out requests based on priority.… more
- State of Georgia (Dekalb County, GA)
- Program Analyst Georgia - Dekalb - Atlanta (https://careers.georgia.gov/jobs/69534/other-jobs-matching/location-only) Regulatory ... each other as they perform challenging and dynamic work. SUMMARY The Program Analyst supports the Regulatory Compliance Team by managing the agency response to… more
- Boehringer Ingelheim (Duluth, GA)
- …and benefit programs reflect Boehringer Ingelheim's high regard for our employees. The Analyst III, Customer Master Data will be the subject matter expert and is ... documentation used to train and coach teammates on processes and issue resolution . + Follows approved processes and execute day-to-day activities accurately and… more
- State of Georgia (Fulton County, GA)
- Quality Assurance Analyst - State Based Exchange Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/65178/other-jobs-matching/location-only) Administrative ... Job Sign Up for Job Alerts Under broad supervision, the Quality Assurance Analyst is responsible for collecting, analyzing, and interpreting data related to contact… more
- RELX INC (Alpharetta, GA)
- Third Party Risk Analyst Are you passionate about identifying and managing third-party risks that could impact business continuity, security, or compliance? About ... the role , the 3rd Party Risk Analyst will analyze risks and help operate the enterprise...of third-party lifecycle KPIs, KRIs, reassessment tracking, and findings resolution activities. + Additiona l Risk Management Activities: Leveraging… more
- UKG (Ultimate Kronos Group) (Alpharetta, GA)
- …tax payments and filing. As part of the Payroll Services Tax Team, the Tax Analyst works within a team of professionals to ensure tax payments and filings are ... completed accurately and according to required deadlines. The Tax Analyst will assist with case management, responding promptly to client and partner inquires and… more
- Boehringer Ingelheim (Duluth, GA)
- …programs reflect Boehringer Ingelheim's high regard for our employees. The Senior Analyst , Alignments and Incentive Compensation leads day to day field force ... data and systems for downstream consumption and use. The Senior Analyst works closely with Incentive Compensation and cross-functionally with Sales Leadership,… more
- Vestis Services (Lawrenceville, GA)
- **Description** Vestis is seeking a hands-on IT Technical Support Analyst to join our IT infrastructure organization. Reporting to the Manager - IT Support Services, ... the IT Technical Support Analyst will be a customer-service oriented support resource providing...to work independently and within teams in both issue resolution and project environments. + Effective at utilizing service… more
- Sage (Lawrenceville, GA)
- Intraday & Incident Analyst Job Description: The Intraday and Incident Analyst is responsible for reacting to demands of inbound traffic in customer service ... whilst coordinating customer or business impacting incidents through to resolution . The role is essential in supporting the Resource & Operational teams to ensure… more
- Axis (Alpharetta, GA)
- …selection process. Part of AXIS Claims Shared Services, the Claims Operations Analyst is responsible for the performance, oversight, and ongoing improvement of ... communication with AXIS Claims' offshore team to convey process changes, query resolution , feedback, and other important updates critical to ongoing operations. +… more
- RELX INC (Alpharetta, GA)
- …believes in empowering. About the Role The Technical Customer Support Coordinator/ Analyst will provide customer service support to multiple insurance adjusters. The ... as needed. Responsibilities + Documenting all customer interaction, research, and resolution . + Acquiring product knowledge to competently demonstrate the products… more
- Liberty Utilities (Gainesville, GA)
- Benefits Analyst III Gainesville, GA, US, 30501Baxter Springs, KS, US, 66713Merrick, NY, US, 11566Vandalia, IL, US, 62471Hawkins, TX, US, 75765Ash Grove, MO, US, ... to manager's attention and assists in providing direction/suggestions to the resolution of problems. **Reports; Audits:** Perform audits and analysis as necessary.… more
- Carter's/OshKosh (Braselton, GA)
- …at Carter's. **How You'll Make an Impact** The Warehouse Control Systems (WCS) Analyst plays a critical role in supporting, maintaining, and optimizing the automated ... Coordination (15%)** Escalate technical issues to external vendors and coordinate resolution efforts. Apply software patches and configuration updates in accordance… more
- Motion Recruitment Partners (Norcross, GA)
- …this individual must display superior telephone, root cause analysis, and issue resolution skills. + The ability to listen, isolate the issue, research, resolve, ... a plus. + HDI certified (customer service, support center analyst , or desktop support technician) and ITIL Foundations certification...properly and with urgency + Ensures prompt and correct resolution of customer incidents with a high degree of… more
- Quality Technology Services, LLC (Suwanee, GA)
- The Operations Service Center Network Analyst (Technical Customer Service Rep or TCSR) will be primarily responsible for managing the phone queue, projecting a ... escalate based upon Operations Service Center policy + Provide resolution or escalation for incidents as required by QTS...+ Accountable for the status of created tickets, follow-through, resolution , and closure + Create tickets in the Incident… more
- Quality Technology Services, LLC (Suwanee, GA)
- …the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on removing friction in ServiceNow for end users ... field + 5 years experience working with the ServiceNow platform as a Business Analyst , Process Owner or equivalent role + Strong understanding of ITIL principles and… more
- State of Georgia (Fulton County, GA)
- …individual, . Coordinate statewide travels (80% job responsibility) for resolution of service delivery concerns, training, providing resources, conducting fidelity ... recommendations and a plan to implement those recommendations . Collaboration with data analyst for ACT and CST and ICM data collection, analysis, management and… more
- Philips (Alpharetta, GA)
- …a field applications role (Cath or IR) and 1+ year as a trainer or analyst for clinical software preferred + Ability to diagnose complex customer issues and drive ... for resolution cross-functionally + Extensive overnight travel required (80%) throughout the Zone. Some weekend travel and international travel is also required +… more