- The Computer Merchant, LTD. (Reston, VA)
- …* Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base * Break/Fix support for ... with 5+ years of prior relevant experience * Customer service -focused attitude * Current Secret clearance * Ability to...Department of Justice. The program provides a range of IT services, including help desk , deskside support,… more
- Leidos (Fort Belvoir, VA)
- **Description** Leidos is seeking a dynamic and experienced ** Senior IT Service Desk Manager** to support a large, high-profile DOD contract in **Fort ... and OCONUS locations. The successful candidate will manage all facets of IT Service Desk support, from daily operations and administration to cybersecurity… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... associated hardware or software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met and customer… more
- Insight Global (Arlington, VA)
- …Description This is a short-term to long-term opportunity for a Senior Service Desk Engineer to join a lean IT team in Arlington, VA. The immediate need ... Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements * 4-5+ years of senior helpdesk/ service desk experience. * Strong… more
- AeroVironment (Herndon, VA)
- …**Summary** The Service Desk Technician III is a member of the IT Service Desk team and serves as the highest technical escalation point ... adherence to service -level expectations. + Represent the IT Service Desk during Change... support, with at least 2 years in a senior technician, engineer, or escalation role. + ITIL Foundation… more
- GovCIO (Washington, DC)
- …and service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues ... USD $58,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/tier-1- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5201_ **Category** _IT… more
- Koniag Government Services (Washington, DC)
- **Koniag IT Systems,LLC,** a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and our government customer in Washington, DC. This ... experienced and self-motivated individual to perform the duties of a Help Desk Lead to support a potential future business opportunity located in Washington,… more
- Insight Global (Mclean, VA)
- …issues, and when those arise, alert the larger team and work with senior IT colleagues to expedite their resolution. * Simulate/reproduce problems independently ... Description We are looking for a skilled and enthusiastic IT professional to deliver high-quality customer service ...enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on… more
- Steampunk (Mclean, VA)
- …modernize infrastructure, and guide our **Customer Success and IT Support Desk ** team to deliver stellar service . **Contributions** **What You'll Do** + ... and our clients to thrive. We're looking for a ** Senior IT DevOps Engineer** who's not only...Functions. + **Elevate Support:** Manage, mentor, and support the IT Support Desk and Customer Success teams… more
- ManTech (Chantilly, VA)
- …Providing end-user support to personnel utilizing ITD IT systems. + Triaging help desk tickets for a broad range of service requests to include file ... **MANTECH** seeks a motivated, career and customer-oriented ** Senior IT Systems Administrator** to join...with Windows and Linux operating systems. + Experience providing help- desk end-user support for common desktop and server issues.… more
- Serco (Washington, DC)
- …Business Administration, or related field with a minimum of 8 years of experience in IT service operations, with at least 5 years in a leadership role. + ... Or 12 years of experience in IT service operations, with at least 5...application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please… more
- Georgetown Univerisity (Washington, DC)
- …network, security, GOCard, telecommunications, enterprise operations; to include Client Services and Service Desk Operations at the Capitol Campus. The incumbent ... of the Information Systems Technology department and manage the Service Desk that provides technology and AV...Technical Aspects of the Capitol Campus. Work Interactions The Senior Director of Technology Operations, Client Services and GOCard… more
- GovCIO (Washington, DC)
- …integrity across procurement, deployment, and retirement activities. The position works closely with IT operations, service desk , and other cross functional ... records + **Collaboration & Customer Support** + Work with service desk and IT support...plus + Experience working directly with government leadership or senior military officials **Company Overview** GovCIO is a team… more
- AIG (Reston, VA)
- …response and remediation + Support incident management teams by resolving complex service desk and incident tickets and providing critical investigative insights ... help customers to manage risk. Join us as a Senior CrowdStrike Falcon Endpoint Security Engineer to play your...from underwriting risks to processing claims. The Information Technology ( IT ) team equips our colleagues with the latest tools… more
- Danaher Corporation (Washington, DC)
- … IT organization, partnering with cross-functional teams and the Danaher Global Service Desk to ensure seamless support, knowledge sharing, and consistent ... white-glove IT support to executive-level users, including CEO and senior leadership teams, ensuring minimal disruption and a high level of professionalism… more
- M. C. Dean (Vienna, VA)
- …solution roll-out. + Lead collaboration with engineering leaders/team members, cybersecurity, service desk leadership and other critical functions to ensure ... and leading transformative enterprise-wide solutions development and implementation. This senior engineering role combines deep technical expertise with broad… more
- ManTech (Washington, DC)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... **MANTECH** seeks a motivated, career and customer-oriented ** Senior Systems Administrator** to join our team in... skills and practices. + Experience contributing to a service desk technical knowledge base. + Compliance… more
- Leidos (Quantico, VA)
- …of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Other duties and responsibilities ... environment supporting over 200,000 Marines and civilian users worldwide. SMIT-MCEN is the largest IT services program for the Navy. The Senior Systems / Network… more
- ManTech (Chantilly, VA)
- …+ ITIL Foundations or later certification highly desired + Experience using a Service Desk ticketing system, such as Remedy or ServiceNow **Clearance ... **MANTECH** seeks a motivated, mission-oriented ** Senior Systems Administrator** to join our team in...responsible for providing a full range of Tier 2/3 IT support services and expertise to customer activities, as… more
- Parsons Corporation (Centreville, VA)
- …production. + Address daily support requests from end users forwarded by the IS Service Desk . Refers complex issues, questions and problems to more senior ... what's possible. **Job Description:** Parsons is looking for an amazingly talented Associate IT Engineering Systems Support Analyst with to join our team! In this… more
