- TechDigital Group (Atlanta, GA)
- …to lead the migration of contact centers from Genesys to Amazon Connect . This role involves analyzing current reporting capabilities, documenting ... ideal candidate will have a strong background in customer experience technologies and analytics , and will play a crucial role in enhancing service delivery while… more
- TechDigital Group (Atlanta, GA)
- …AWS Quicksight Genesys Customer Experience JD: Contact Center Modernization - Genesys to Amazon Connect Migration The Contact Center Modernization project ... Business using Genesys as their Contact Center solution to Amazon Connect - a 100% cloud based...lower cost. Role: Business Analyst & - Reporting & Analytics , Design Owner Responsibilities: Review existing Contact Center reporting… more
