- Meta (Fort Worth, TX)
- …and third-party vendor partners 2 . Escalation Management: Participate in the global team's Tier 3 and 4 on-call rotation with the goal of routing issues as ... **Summary:** The broader Edge Network Services (ENS) organization designs, builds(deploys), and supports(operates)...the need to escalate similar issues in the future 3 . Operational Leadership: As an operations practitioner within the… more
- Molina Healthcare (Fort Worth, TX)
- …the Cyber Recovery and Chaos Engineering Programs. + Conduct annual validation of all Tier 0 through Tier 2 Applications for recoverability and functionality ... technology services to all customers working closely with the Network Operating Center (NOC) and Enterprise Business Continuity Management...timescales. The functions covered by DR are: 1. Development, 2 . PMO, 3 . Testing, 4. Maintenance, 5.… more
- Robert Half Office Team (Fort Worth, TX)
- …steps to provide first call resolution when possible. 4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions. 5. Work ... Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center… more