- SMBC (Boston, MA)
- …where smarter banking translates to a richer life. **Role Description** As an Associate in Customer Experience , Voice of Customer at Jenius Bank, you ... plus. + Ability to create reports, visualizations, and dashboards. + Familiarity with Customer Experience and Voice of Customer Metrics (NPS, CSAT,… more
- CVS Health (Boston, MA)
- … experience with Excel, Word and PowerPoint **Preferred Qualifications** * 2-3 years' experience with Voice of Customer , Research, and/or Digital * Proven ... **Position Summary** As a vital member of the Digital Customer Experience Management team, this role will... Management team, this role will help to support Voice of Customer insights and Operational Monitoring… more
- CVS Health (Boston, MA)
- …day. **Position Summary** The Analyst , Digital CEM will help to support Voice of Customer insights and Operational Monitoring for priority areas across the ... needle on satisfaction scores. Qualitative data will include current Voice of Customer tools to gain actionable...Product Managers and IT teams. + Ability to identify/prioritize Customer Experience (CX)opportunities across the breadth of… more
- State of Massachusetts (Chelsea, MA)
- …and foster positive**community outcomes.** *EOTSS*is**seeking to hire a*Network Operations Analyst *to join the EOTSS Network Ops team. The*Network Operations ... Analyst *will be responsible for reviewing and implementing network-related changes...of the network and deliver service solutions for the customer . The Network Ops team provides service to all… more
- Forrester (Cambridge, MA)
- …by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build ... an extraordinary future. **About This Role:** The Senior Analyst conducts innovative research and delivers advice to clients through written reports, consulting,… more
- Wayfair (Boston, MA)
- … Experience working in an operational environment to drive business / customer outcomes + Experience with Advanced Excel. Familiarity with Microsoft/Google ... the box thinking individual for the role of Senior Analyst in our team. The Senior Analyst ...What You'll Need: + 3+ years of relevant working experience in a fast-paced, results-oriented environment + Degree in… more
- Wayfair (Boston, MA)
- …expectation Who We Are : Wayfair's Operations organization is revolutionizing the customer experience through the development of a proprietary logistics network ... get orders to customers' homes quickly, reliably, and conveniently, while enhancing the customer experience by preventing and reducing product defects. As a part… more
- Wayfair (Boston, MA)
- …across channel roadmaps (eg, between prospecting & email) to improve overall customer experience to amplify channel-specific performance. Promote a balanced ... provide sponsorship for employment authorization for this position. The Sr. cross channel analyst is a marketing generalist who supports the CMO function for Wayfair… more
- GE Vernova (Cambridge, MA)
- …reference architectures, reference solutions) + Collaborate with Product Managers & Engineering ( Customer Voice , Return on Experience , product enhancements, ... GE Vernova GridOS ADMS portfolio. **Job Description** **Key Responsibilities** As "Solution Analyst GridOS - ADMS" you will: + Collaborate with stakeholders to… more
- US Tech Solutions (Marlborough, MA)
- **Essential Job Functions:** + Work directly for the customer in whatever Network or Voice requirement is needed at the time. + Support Cisco networking ... changes and maintenance within approved Maintenance Windows + Troubleshooting customer connection issues, configuring jacks, installing/repairing phones. + Follow… more
- Iron Mountain (Boston, MA)
- …it. Our team is expanding and we are looking for an experienced **Senior Compensation Analyst ** who's ready to roll up their sleeves and help shape how we reward our ... belonging in which you are encouraged to use your voice . + Global connectivity with 26,000+ colleagues across 60...analyses in support of business needs + Provide exceptional customer service to internal and external clients in all… more
- Wayfair (Boston, MA)
- …teams to drive new approaches and processes that deliver profitability and customer experience improvements. This work is broad, business critical, complex ... & incidents proactively in the supply chain to drive customer happiness and reduce financial exposure, contributing to the...Master's degree a plus + 2-4 years total work experience , with previous experience in e-commerce, supply… more
- Wayfair (Boston, MA)
- …H-1B1, E-3, O-1, J-1, or TN. Global Returns and Incident team leads the e2e customer and supply chain journey, owns Customer and Supplier facing policies and ... resolution strategy for customer unhappy path (Returns, Incidents - Damages, Defects, Mis-Info, Mis-Ship) in partnership with a number of execution teams while also… more
- Wayfair (Boston, MA)
- …data story to our cross functional and senior stakeholders. + Utilize your experience in SQL, python, and spreadsheet modelling to build tailored and robust ... from Network Management, Operations Research, Transportation and Delivery, Real Estate, Customer Service, and more. Contribute to projects that span various… more
- EDB (Boston, MA)
- …+ **Strategic Mindset:** Deep understanding of B2B influencer marketing and analyst relations, with experience creating engagement strategies that amplify ... be a key player in amplifying EDB's story and voice across multiple channels, from traditional media to direct...multiple channels, from traditional media to direct influencer and analyst engagements. You will report directly to our Vice… more
- Cengage Group (Boston, MA)
- …and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these ... our product management practices, encouraging innovation, and delivering excellent customer -focused products. The ideal candidate will possess a proven knowledge… more
- Trellix (Boston, MA)
- …initiative on our product roadmap delivers a meaningful impact to our business and users. + Voice of Customer - Partner with pre and post sales teams as well as ... Trellix partners to understand the customer pain points and translate that into product strategy...**About You:** + You bring 8+ years of cybersecurity experience (EDR, XDR, SOC Analyst , Threat Research)… more
- Wayfair (Boston, MA)
- …(sales team) and partner (sales tech, analytics, sales performance and training, customer experience and journey) needs and perspectives to drive cohesive ... Design Services agenda, and executing medium/long-term initiatives that improve customer and designer experience and optimize workflows...of Design Services. What You'll Do: + Manage an analyst and support the the growth of virtual &… more
- Wayfair (Boston, MA)
- …businesses from operations, administration, and finance to drive a best in class customer experience . Work collaboratively with these partners to identify areas ... we want to ensure our customers have an amazing experience when they receive their items. We're looking for...in the organization. + Strong leadership ability. A hands-on analyst and team player that can inspire/mentor staff members.… more
- Wayfair (Boston, MA)
- …recall, and awareness. You'll develop a deep understanding of the Perigold customer (B2C and B2B), the competitive landscape, and the core brand offering ... the CMO and manage its execution and consistency across customer touch points, inclusive of both B2C and B2B...+ Partner with Performance Marketing lead and Integrated Marketing Analyst to concept, execute, and measure integrated Brand Campaigns… more