- Boston Mutual Life Insurance (Canton, MA)
- …**Reports To:** Manager- Technical and Production **FLSA Status:** Non-exempt **Department:** Customer Experience **Grade:** 14 All Boston Mutual employees who ... the workplace. + We are **_FOR_** providing a personalized customer experience to our policyholders and producers....and associates "better than where we found them." The ** Lead - Technical and Production** is a knowledgeable and… more
- Eversource Energy (Westwood, MA)
- …across the organization to identify opportunities, streamline processes, and elevate the digital customer experience \. You will lead a team of skilled ... Eversource's digital transformation, with a focus on enhancing the customer experience through data\-driven insights\. As the Digital Insights & Analytics… more
- Guardian Life (Boston, MA)
- …actions are critical to Guardian's revenue growth, risk management and customer experience . Guardian is seeking Tech Lead with a strong background in ... ** Lead Data Scientist** Guardian is on a transformation...data science capabilities that foster growth, competitive advantage, and customer satisfaction. **You Will:** Key Responsibilities + Build and… more
- Leaffilter (Wilmington, MA)
- …industry. + Experience in customer service and/or sales. + Experience in lead generation, experiential marketing, and/or field canvassing. + ... assigned territory. + Manage a multi-team territory to generate customer lead generation. + Recruit, hire, train,...KPIs. + Performs other duties as assigned by supervisor. Experience and Minimum Qualifications: + High school diploma or… more
- Staples (Framingham, MA)
- …collections strategy, manage a high-performing team, and ensure a best-in-class customer experience . **What You'll Be Doing** + Lead a team responsible for ... to defined goals and objectives. + Collaborate cross-functionally to resolve complex customer account issues. + Provide guidance on effective use of reconciliation… more
- Evolv Technology (Waltham, MA)
- …+ Deliver at least one roadmap initiative that improves system performance, reliability, or customer experience . + Lead the successful field testing of a ... The Elevator Pitch Evolv is seeking a dynamic Product Manager to lead the ongoing enhancement and sustainment of Evolv Express(R), our flagship walk-through weapons… more
- DoorDash (Boston, MA)
- …Role DoorDash is looking for a Learning and Development Senior Manager who will lead the customer experience learning and development strategy for Dashers, ... About the Team As DoorDash's largest core operating team, Customer Experience and Support Operations ensures that...future is to build it. Creating solutions that will lead our company and our industry is what we… more
- Amazon (Boston, MA)
- …will identify the right sets of tools to build to achieve the best quality and customer experience . You will lead test automation efforts for critical and ... fusion, and machine learning to create a seamless, intuitive experience . We are passionate about innovation and continually push...will be run by multiple businesses in parallel. - Lead and actively participate in design review, test planning… more
- OSL Retail Services (Northborough, MA)
- …team player with a commitment to excellence, passion for sales, unwavering focus on the customer experience . You will lead by example and create an inclusive ... Overview We are seeking a Lead Mobile Expert to build a team of...location is delivering excellence in all aspects of the customer experience . You will display operational excellence,… more
- Burlington (Natick, MA)
- …retail, and you thrive in a fast-paced environment, join Our Burlington team as a ** Customer Service Lead ** ! **Overview:** As the Part Time Customer Service ... and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead ...and customer feedback surveys by maintaining a customer -first focus and delivering a consistently great experience… more
- Boston Public Schools (Boston, MA)
- …Freeport Bus Yard: 34 Freeport Street, Dorchester, MA The Monitors Unit Customer and Communications Lead works alongside Monitors Unit Operations Coordinators ... school bus monitor services. They will also be the lead on distributing communications across the ~750 FTE bus...field is preferred. + Minimum of 3 years of experience in customer service, office management, or… more
- GE Aerospace (Boston, MA)
- … experience for F110 and J85 engine models. + Minimum of 3 years of experience in Customer Service Management. + US Citizen. + Ability and willingness to ... a US Citizen. The GE Field Representative provides the Customer with technical advice and guidance on operational /...operations, and testing of assigned programs/hardware. + Project management experience . + Ability to lead and influence… more
- Datavant (Boston, MA)
- …This is a highly visible, strategic role with significant influence over customer experience and business outcomes. **You Will:** + Lead a team of ... for healthcare. We are seeking an experienced Director of Customer Success to lead and grow a...Bring to the Table:** + 10+ years of relevant experience in Customer Success, Account Management, or… more
- Bank of America (Boston, MA)
- Sr. Lead Experience Designer - Bank of America Experience Design Charlotte, North Carolina;Seattle, Washington; San Francisco, California; Pennington, New ... preferences. Bank of America is looking for a Sr. Lead Experience Designer for an interdisciplinary product...Android), utilizing evaluative testing to refine and enhance the customer journey. + Lead , evaluate and benchmark… more
- Sharecare (Boston, MA)
- …visit www.sharecare.com . **Job Summary:** We are seeking a dedicated and proactive Caregiver Experience Lead to join our team. This role is integral in ensuring ... and efficient work environment for our employees. The Employee Experience Lead will manage a team of... in managing call center operations or a similar customer service/support environment. + Strong leadership and team management… more
- Citizens (Westwood, MA)
- …not relocation eligible. EXPERIENCE OWNER II - Data Strategy & Connectivity Lead - Commercial Digital & Operations Client Experience & Digital Capabilities ... (CX&DC) Town Citizens Commercial Banking is at the forefront of digital experience transformation, revolutionizing the way businesses operate and interact with their… more
- LEGOLAND (Somerville, MA)
- **What you'll bring to the team** As a **Guest Experience Shift Lead ** , you're not just overseeing operations-you're creating unforgettable moments! Whether ... role for you! **Education and Experience :** + High School diploma or GED. + Customer service experience is preferred. + Minimum six months to 1 year … more
- Pfizer (Cambridge, MA)
- …person will be required to leverage their breadth and depth of US commercial marketing experience to lead a highly talented team of marketers and work closely ... This people management leader role provides the opportunity to lead a highly motivated team of individuals during a...and long-term HCP and patient strategy, based on key customer insights. + Continuously own the measurement and impact… more
- IQVIA (Boston, MA)
- …financial management; communications; and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead , Customer Site Manager, and/or a ... improvements, issue escalation, workload projections, and provide technical expertise. + Lead direct negotiations with customer , eg, timelines, financial,… more
- Humana (Boston, MA)
- …CenterWell's digital roadmap, representing the needs of the overall patient, member, or customer experience . The Product Manager must be a self-started to ... Manager conceives of, develops, delivers, and manages products for customer use. The Lead Product Manager works...Bachelor's degree + A minimum of five years of experience in digital customer experience … more