- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Dana-Farber Cancer Institute (Brookline, MA)
- The Program Administrator I, Quality Assurance is an integral member of the Department of Quality and Patient Safety (QPS), contributing to the collection ... efforts will be central to hospital regulatory compliance and quality assurance . The Program Administrator will work...position. + Excellent attention to detail skills. + Exceptional customer service skills and the ability to… more
- Robert Half Technology (Boston, MA)
- Description We are looking for an experienced Quality Assurance Analyst to join our team in Boston, Massachusetts. In this role, you will play a critical part in ... and outcomes. * Proactively identify testing gaps and implement solutions to enhance quality assurance processes. * Ensure all software meets functional and… more
- National Safety Council (Boston, MA)
- …Instructor Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor activities covertly ... Impairment We are currently looking for a Program Delivery Quality Assurance Monitor to join us in...and Powerpoint + At least 2 years of relevant customer service or call center experience preferred… more
- Needham Bank (Wellesley, MA)
- Job Descriptions: The Operational Assurance Analyst will assist in executing quality assurance reviews to provide oversight and monitoring of high-risk ... practices. + Desire to continuously learn and improve. + Customer service oriented and problem-solving skills. +...2+ years' experience in a risk, audit, BSA, or quality assurance function; experience in financial institutions… more
- Cardinal Health (Boston, MA)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- Point32Health (Canton, MA)
- …not-for-profit health and well-being organization dedicated to delivering high- quality , affordable healthcare. Serving nearly 2 million members, Point32Health ... all of our colleagues, which helps us to provide service with empathy and better understand and meet the...with business organizations and other IT groups to ensure quality solutions are delivered within project timelines. + Engage… more
- CVS Health (Boston, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$20.25 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- CVS Health (Medway, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CenterWell (Boston, MA)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Element Materials Technology (Boxborough, MA)
- …approvals are maintained and extended, as agreed with operational management and the Division Quality Manager, to service our customer base and retain our ... our customers + Embed and drive a culture of quality assurance and quality improvement...customer requirements + Ensure training in the Electronic Quality Management System (eQMS), for all available modules, is… more
- Catalent Pharma Solutions (Chelsea, MA)
- …+ A minimum of ten 10 years' experience of leading a customer focused quality function including Quality Assurance , Quality Control and batch release ... who will provides leadership and daily management of the Catalent Boston Quality Department - Quality Assurance and Laboratory (Analytical Development/… more
- RTX Corporation (Marlborough, MA)
- …and Connected Aviation leadership. You will report directly to the Connected Aviation Design Quality Assurance Lead. **What You Will Do** + Provide Quality ... balance of skills including; investigation, attention to detail, root cause analysis, customer service , and relationship building. Candidate's ability to quickly… more
- Kelly Services (Hingham, MA)
- …have experience in food manufacturing environments and a strong understanding of quality assurance protocols. **Key Responsibilities:** + Inspect incoming raw ... in QA or food safety preferred. + Prior experience in a food manufacturing or quality assurance role. + Strong attention to detail and organizational skills. +… more
- Hologic (Marlborough, MA)
- …career. The Quality Control Inspector is a critical member of the Quality Assurance team, responsible for ensuring that finished products and in-process ... components meet all regulatory, quality , and customer requirements before release to...and innovative solutions. Engage in proactive communication, provide excellent service , and develop a deep understanding of customer… more
- Candela Corporation (Marlborough, MA)
- …over 60 other countries. **General Summary** The Sr. Director, Design and Supplier Quality Assurance is responsible for NPI Design Controls, Design Transfer, and ... **Sr. Director, Design and Supplier Quality ** Requisition Number **2882** Location **US - Marlborough,...implement supplier corrective actions/improvements. . Work closely with Field Service to understand customer issues and to… more
- The Alpha Group (Norwood, MA)
- …Inspector: -Minimum High School Diploma or Equivalent Must have past experience in Quality control and/or quality assurance -Previous manufacturing, wire and ... QUALITY INSPECTOR NORWOOD , MA 02062 US Posted:...Alpha Group in various roles. Using her background in customer service and administrative support Laura makes… more
- Autodesk (Boston, MA)
- …comprehensive and practical testing of our deliverables + Conduct manual and automated quality assurance to ensure our products meet business requirements and ... Overview** Do you have a passion for delighting customers with high quality software solutions? Are you passionate about sustainable building solutions? If so,… more
- IBM (Cambridge, MA)
- …solutions and AI technologies, particularly in the context of testing, automation, and quality assurance . Lead the practice in developing and refining our ... for a seasoned IBM Associate Partner - SAP AI-Enabled Testing-as-a- Service Architect to join our team and lead the...solutions, with a strong focus on testing, automation, and quality assurance . * Deep understanding of AI… more