- Safety-Kleen (Norwell, MA)
- **Safety-Kleen** in **Norwell, MA** is looking for a ** Customer Success Agent ** to join their safety conscious team! The Customer Success Agent ... including order procurement, suggestive selling, waste profiling, call documentation, customer problem resolution, maintenance/creation of customer profiles,… more
- Jet Aviation (Bedford, MA)
- Customer Service Agent Location: Bedford, MA,...on a dynamic schedule-things can change fast, and our success depends on team members who can adapt. We ... the scenes. Enabling global flight, with passion. **Position Summary** The Customer Service Representative provides assistance to passengers and crew throughout the… more
- Delta Air Lines, Inc. (Boston, MA)
- …our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent , you will make sure our customer 's baggage and cargo arrive safely and on ... computers to ensure baggage is routed accurately to the customer 's destination. Scheduling is based on operational needs. Shifts...everything we do. At Delta, our people are our success . At the heart of what we offer is… more
- Wayfair (Boston, MA)
- …mission to be "better than best in class." We focus on optimizing both customer and agent experiences through continuous improvements in people, process, policy, ... and beyond Service, making collaboration a cornerstone of our success . If you're excited about driving business impact, working...modeling and analysis. + Conduct deep dives to identify customer and agent pain points and uncover… more
- Amazon (Boston, MA)
- …requires exceptional expertise in deep learning, large language models, and AI agent architectures to help build our industry-leading Agentic AI portfolio (models, ... and representing the company's AI capabilities to senior leadership at customer organizations while ensuring our solutions deliver transformative value across… more
- Deloitte (Boston, MA)
- …innovation, and helping make a significant impact on our clients' success . You'll work alongside talented professionals reimagining and re-engineering operations and ... + Architect and implement end-to-end agentic systems that combine LLMs, multi- agent orchestration, enterprise data pipelines, and business applications - delivering… more
- Deloitte (Boston, MA)
- …innovation, and helping make a significant impact on our clients' success . You'll work alongside talented professionals reimagining and re-engineering operations and ... + Architect and implement end-to-end agentic systems that combine LLMs, multi- agent orchestration, enterprise data pipelines, and business applications - delivering… more
- Amazon (Boston, MA)
- …Experience team, you will be instrumental in advancing the frontier of human- agent collaboration for enterprise solutions. You will leverage your deep expertise in ... in enterprise environments. Key job responsibilities - Architect and design AI agent systems that can effectively understand, reason about, and execute professional… more
- Teradyne (North Reading, MA)
- …All About You We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to ... are seeking a highly motivated COOP/intern to develop and train an AI agent on Teradyne's Design for Reliability (DFR) guidelines, and principles. The role involves… more
- Wayfair (Boston, MA)
- …using platforms like Gemini and OpenAI to power intelligent automation and enhance customer and agent workflows. + Collaborate with product, platform, and data ... (SCIT) team is building a next-gen workflow platform covering use-cases such as agent auto-pilot (Gen AI driven virtual assistant), co-pilot and UX workflows and… more
- Wayfair (Boston, MA)
- …the systems that generate over $3B in revenue annually and enable exceptional customer and agent experiences. We're looking for a Software Engineering Manager ... of Sales Technology at Wayfair - helping us reimagine project shopping, agent tooling, and customer communications, and collaborating closely with Product,… more
- ServiceNow, Inc. (Boston, MA)
- … customer engagement. This is a chance to make a direct impact on lighthouse customer success and help establish the future of the CRM category. FD21 **Work ... Configure and implement workflows across lead-to-cash, CPQ/CLM, order management, customer service, field service, and AI agent ...CSSA) and contributes to reusable assets and accelerators. + ** Success in this Role Looks Like** + You deliver… more
- Navient (Boston, MA)
- …and empathy for front-line users who rely on efficient tools to drive customer success . + Demonstrated success in platform thinking-architecting scalable ... to Earnest's long-term investment in building a unified, scalable infrastructure for customer engagement, lead management, and agent enablement. This is an… more
- PagerDuty (Boston, MA)
- …a compelling product strategy and roadmap for PagerDuty's AI assistant, AI agent platform, and (workflow and runbook) automation offerings. + Allocate resources ... products to optimize business outcomes. + Develop and evangelize our internal AI agent platform to empower product and professional services teams to build agents on… more
- Lumen (Boston, MA)
- …partner engaging and influencing at all levels while executing on key results. Success will come from curiosity and a passion to improve Lumen's financial and ... with a proven track record of being a change agent will drive the continued transformation occurring within the...goals; influence with key stakeholders is key to drive success here. + Leads transformation initiatives within FP&A to… more
- EDB (Boston, MA)
- …+ Collaborate cross-functionally to align support initiatives with product, engineering, and customer success strategies. **What you'll bring:** + 10+ years of ... our global support organization. This role requires a visionary leader and change- agent who can drive transformative initiatives to position the support organization… more
- Cisco (Boston, MA)
- …differentiators in purpose-built security AI models, collaborate with sales, campaign, and customer success teams, and drive product visibility, adoption, and ... Impact** You will drive external-facing activities to ensure Foundation AI's market success . You will analyze the evolving AI security landscape, anticipate industry… more
- USG Insurance Services, Inc. (Boston, MA)
- …The Role Itself In this role, you will engage directly with our primary customer , the independent Property and Casualty Retail Agent . Acting as a representative ... Are: Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network… more
- TD Bank (Needham, MA)
- …cash drawers/stations/balances out cash drawer and TCR + Follows policy and procedure for Customer Authentication + Acts as Dual Control agent when required + ... multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on...+ Collaborates with team members in contributing to the success of the team and organization + Partners as… more
- Pegasystems (Boston, MA)
- …platforms, with 2+ years in leadership or team management roles. + Proven success in selling and implementing customer engagement solutions that demonstrate ... Consulting team, where individual contributors drive revenue growth through intelligent customer engagement solutions. As a Senior Manager, you'll lead and mentor… more