- Forrester (Cambridge, MA)
- …and build an extraordinary future. **About This Role:** As a member of Forrester's digital customer success team, this individual is responsible for ... accuracy of customer data. + Collaborate with customer success (CS) and operations ...drive strategic decisions. + Surface actionable insights to improve digital customer touchpoints and operational efficiency, fostering… more
- Generac Power Systems (Boston, MA)
- …of developing and executing successful digital strategies. + Expertise in digital customer experience + Demonstrated understanding of site merchandising and ... and UX design. This role will drive development of a comprehensive digital commerce strategy that enhances customer engagement, drives revenue growth,… more
- CBRE (Boston, MA)
- Digital & Technology Lead - Life Sciences Job...of technology challenges and roadblocks that impact the daily operations and success of our clients and ... line GWS Segment Role type Full-time Areas of Interest Digital & Technology/Information Technology, Research Location(s) Remote - US...Technology Roadmaps. + Act as the "voice" of the customer in translation of customer needs to… more
- Citizens (Westwood, MA)
- …in marketing technology, digital product management, digital ad operations , digital channels management, or customer experience delivery/design for ... - marketing ops, technology, data, platform - to deliver best-in-class customer digital experiences. Continuous Improvement: continuously present opportunities… more
- Evolv Technology (Waltham, MA)
- …toward completing? Within 3 months, you will: + Meet with customers, witness security operations , and gather and internalize customer feedback / pain points + ... The Elevator Pitch The Product Manager for Evolv's Digital Portfolio will lead all efforts related to...role requires establishing the product portfolio vision, identifying unmet customer needs, defining product requirements, guiding the R&D team… more
- PagerDuty (Boston, MA)
- …revolutionize their digital operations . + Develop and implement customer success strategies aligned with business goals, focusing on maximizing ... PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the...operations . Data Analysis and Reporting: + Monitor key customer success metrics, identify trends, and use… more
- Hologic (Marlborough, MA)
- …and internal stakeholders. + Proficient project management skillset and proven success managing multiple projects simultaneously. + Customer centric mentality ... Sr Product Manager, Genius Digital Diagnostics Marlborough, MA, United States We are...and US commercial activities, including market and competitive analysis, customer needs assessment, business case development, product management and… more
- Takeda Pharmaceuticals (Cambridge, MA)
- …responsible for the execution of the sub-categories Agency of Record (AOR) and Digital Agency strategies in the region. The Regional Category Manager (RCM) plans and ... The Regional Category Manager for Agency of Record and Digital Agency will manage Agencies utilized by Takeda Brands...expertise for other supply and commercial arrangements as required. Success in the role will be measured by US… more
- CVS Health (Boston, MA)
- …internal coordination. + Partner with cross-functional teams (eg, engineering, analytics, clinical operations , and customer success ) to translate product ... solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people… more
- Amazon (Boston, MA)
- …rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Q Customer Success Team (Q-CST) members leverage their deep knowledge of AWS ... partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an… more
- Cengage Group (Boston, MA)
- …Revenue Operations function. This role will partner with Sales, Marketing, Customer Success , Finance, and regional leaders to drive forecasting accuracy, ... inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well... Operations , Sales Operations , or Business Operations , ideally in a global SaaS or digital… more
- Wolters Kluwer (Waltham, MA)
- …Work closely with internal teams, including product, sales, marketing, and customer success , to align partnership activities with company goals ... and deliver training resources to ensure internal teams (Sales, Marketing, Customer Success , Product Specialists) can effectively support partner solutions… more
- Verndale (Boston, MA)
- Marketing Analytics and Operations Director Role Verndale is expanding its corporate marketing team, responsible for driving and managing Verndale's brand growth. We ... are seeking a Marketing Analytics and Operations Director to lead and evolve our data-driven marketing...in managing the operational systems that help Verndale measure success . You will play a key role in enabling… more
- Santander US (Newton, MA)
- …to elevate their banking experience and foster loyalty. * Engage customers through digital platforms to enhance customer interactions and educate them on ... Branch Operations Manager, Newton, MA Country: United States of...proactive approach to issue resolution. * Proficient in using digital tools and technology to enhance customer … more
- Ricoh Americas Corporation (Bedford, MA)
- …for our dedicated team. Your mission includes ensuring seamless facility operations , maintaining profitability, and exceeding customer service expectations. You ... Leader, you play a pivotal role in the daily operations of our small site, embodying a beacon of...written and verbal. + A passion for delivering exceptional customer service and driving team success . **Qualifications… more
- State of Massachusetts (Boston, MA)
- …EMBEDDED LINK DOES NOT WORK):* https://careers-publiccounsel.icims.com/jobs/2829/manager-of-infrastructure- operations information-technology/job ** The Committee for ... public defender agency, is seeking a Manager of Infrastructure Operations to lead and optimize its IT infrastructure team...Provide a work climate that is respectful and supports success ; and (3) Promote the dignity and well-being of… more
- Deloitte (Boston, MA)
- …forums. Qualifications Required: + 10+ years of experience in life sciences commercial operations , with a proven track record of success in incentive ... and helping make a significant impact on our clients' success . You'll work alongside talented professionals reimagining and re-engineering...to include data and AI in areas such as: Customer engagement, Field Force excellence and operations ,… more
- Wolters Kluwer (Waltham, MA)
- …and ongoing optimization of our ecommerce and informational websites. + Ensure digital journeys support customer decision-making across both Sales-assisted and ... Wolters Kluwer Tax & Accounting is seeking an **Associate Director of Marketing Operations ** to lead and optimize our global marketing operations function. This… more
- NTT America, Inc. (Boston, MA)
- …organization, apply now. We are currently seeking a BPO HC & Insurance Operations Specialist to join our team in Boston, Massachusetts (US-MA), United States (US). ... Role: HC & Insurance Operations Specialist This position is eligible for company benefits...must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an… more
- Boehringer Ingelheim (Boston, MA)
- …Business Director and in partnership with cross functional Franchise colleagues, the Customer Engagement Specialist will maximize net portfolio sales and build brand ... advocacy with targeted customers primarily through digital first multichannel campaigns inclusive of social media campaigns. These digital first campaigns will… more