- Cisco (Boston, MA)
- …to achieve shared goals and deliver exceptional value to our customers. Your Impact As a Customer Success Manager , you play a crucial role in helping our ... technical professional whose sweet spot is in customer relationships and success . You are proactive...implement Technical Adoption Plans in partnership with Customer Success Specialists (CSS) that align with… more
- Proofpoint (Boston, MA)
- …self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize ... with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization....from their partnership with us. + Create and maintain Customer Success Plans (CSP) for each of… more
- Amazon (Boston, MA)
- …a highly skilled and versatile Engagement Manager (EM) to join our Amazon Q Customer Success Team and own the delivery of complex Gen AI projects and ... You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying… more
- NASCO (Boston, MA)
- **Overview** Under general direction, the Customer Success Manager (CSM) role is principally responsible for overseeing the delivery of NASCO's customer ... success requirements. The CSM is responsible for resolving customer 's complex technical issues, working with NASCO...contract is followed while also meeting NASCO's and the customer 's business goals. Communicates to the manager … more
- Trellix (Boston, MA)
- **_Job Title:_** Customer Success Manager **About** **Trellix:** **Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful ... soulful work. More at https://www.trellix.com/ . **_Role Overview:_** The Customer Success Manager (CSM) is...to fully understand the customer 's business strategy, technical environment, and measurements for success . +… more
- Philips (Cambridge, MA)
- As the Customer Success Manager , you will be responsible for formulating and driving project plans, in accordance with the goals and timing, set by the ... Customer Success Lead. You will specify and...and value creation of Philips solution. + Support pre-order technical sales meetings and project scoping, Maximize customer… more
- Cornerstone onDemand (Boston, MA)
- The Customer Success Manager (CSM) is responsible for a portfolio of strategic accounts and leverages product expertise and a practitioner's lens to align ... behalf of customers by engaging with Cornerstone's product and technical teams to translate customer feedback into...field. + Minimum of 3 years of experience in Customer Success within the Talent Management ecosystem.… more
- Zoom (Boston, MA)
- We are looking for an amazing Customer Success Manager (CSM) to join our team. The ideal candidate will build strong relationships with customers ensuring ... servicing large spend, strategicaccounts Previous experience working in a Client or Customer Success role within one of these industries: cloud/SaaS, UCaaS,… more
- Amazon (Westborough, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer… more
- Celestica (Boston, MA)
- …operational experience to systemically and expediently drive issues/escalations resolutions. Customer Success Engineer engages with customers to understand ... staff and/or tech/professional staff. + Acts as the primary technical contact with the customer or partner....reports and documentation. Establish KPIs for tracking progress and success of the account/ Customer Success… more
- Amazon (North Reading, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... Bachelor's degree in Engineering and/or relevant experience * 6+ years in customer -facing roles, with experience resolving technical issues with operations,… more
- Broadcom (Boston, MA)
- …into VMware and are accountable for identifying and directly addressing all business and technical issues impacting customer success . + You will engage ... have a Candidate Account, please Sign-In before you apply.** **Job Description:** ** Technical Adoption Manager - Application Networking & Security** **The… more
- iCIMS (Boston, MA)
- …technical value. You will collaborate with teams across Product, Sales, Services, and Customer Success to introduce new features to the market, create clear ... **Job Overview** As our Senior Technical Product Marketing Manager , you will...win/loss efforts to refine GTM strategy. + Collaborate with Customer Success , Product, and Revenue teams to… more
- IBM (Boston, MA)
- …B2B customer -facing role with responsibility for problem resolution and customer success . * High-level knowledge of enterprise IT organizational, business, ... building great relationships with rapport and credibility. The Cloud Technical Account Manager (TAM) has a strong...for product adoption with a focus on accelerating the customer 's time to value and will deliver technical… more
- GE Aerospace (Boston, MA)
- …of the GE Aerospace Defense and Systems Digital Technology team, the Senior Staff Technical Product Manager is responsible for defining the vision, roadmap, and ... through balancing the need for new features, defects, and technical debt. + Partner with the Defense & Systems...expert persuasion and influencing skills that ensure alignment between customer , product manager and engineering teams. +… more
- Fujifilm (Boston, MA)
- **Position Overview** The Technical Services Manager (internally known as Technical Solutions Manager ) will be responsible for the development of new ... or products. This position will report to the National Technical Training and Communications Manager and act...training classes, including onsite training, as needed. + Provide Customer Support Technicians with product technical updates… more
- Wayfair (Boston, MA)
- … customer experiences across all Wayfair brands. We are hiring a Senior Technical Program Manager to drive delivery across our Global Storefront Customer ... delivery schedules across engineering, product, analytics, and design. + Translate technical strategies into actionable roadmaps with measurable success … more
- Amazon (Westborough, MA)
- …fulfilling and fun. Amazon Robotics is seeking a talented and motivated Senior Product Manager - Technical who will be working with the AR Storage product ... for a rapidly growing sortation vertical. Critical to your success will be partnering with technical teams...to details, and demonstrate end-to-end ownership. As a seasoned technical product manager , you will add structure… more
- EDB (Boston, MA)
- …** We're currently seeking a versatile manager with a proven history of success in technical support management and team development. This role manages a ... business goals. + Cross-functional collaboration with other key corporate functions, such as Customer Success , Professional Services, or Sales to ensure that the… more
- Amazon (North Reading, MA)
- …fun. Amazon Robotics (AR) seeks a talented and motivated Sr. Supply Chain Systems Technical Program Manager (TPM) to join the Robotics Supply Chain (RSC) team. ... RSC. The TPM will be the single-threaded leader for RSC ERP systems, developing technical solutions that scale to growth and solve challenges. The TPM will own the… more