- Insight Global (Boston, MA)
- …and Requirements - 2 --4-year Technical Degree OR equivalent experience as a Level 2 Service Desk Analyst (4-6 years); or Junior Application Support ... Support Specialist to join their fully remote 24x7 Level 2 Application Support team for roughly 3000+ end users....Tier II analyst will provide an exceptional customer service experience and technical assistance to corporate end users.… more
- State of Massachusetts (Chelsea, MA)
- …is to handle the processing of Tier 1 support and infrastructure calls. The Service Desk Analyst will provide high quality customer service and problem ... the Role:* EOTSS is seeking to hire a* Service ** Desk **Analyst*to join the*End**User**Support**Team*. The Service Desk...diagnosis, determination and resolution. . Escalate tickets effectively to Tier 2 or 3 teams within timeframes… more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate ... am - 5:00 pm. On site. The IT Help Desk Technician will provide Level 1- 2 support...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- Insight Global (Braintree, MA)
- …expert) * Cisco / Meraki Networking (Routers, Switches, ASA, VPN) -- experience with Tier 2 support of this architecture/technologies * Printing and MS Server ... local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company....of issues or services forwarded from the IT Help Desk that may require hands on or onsite support… more
- State of Massachusetts (Everett, MA)
- …Support Specialists. They will respond to escalated Service Desk (ACD) calls and Tier 1 and Tier 2 self- service tickets, assist in providing high ... Tier 3 client issues * Analyze and resolve Tier 3 issues within Service Level Agreement...in a phone support/call center environment desirable * Two ( 2 ) years of supervisory or team lead experience *… more
- Beth Israel Lahey Health (Charlestown, MA)
- …its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 In-person support position is responsible for all aspects of ... **Experience:** + 1-3 years related work experience required in 2 plus years of Service Desk /Field/IT Support experience supporting a large enterprise… more
- State of Massachusetts (Boston, MA)
- …Professional*: * 5 years of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help desk ticketing system. * ... other hardware problems for end users. Analyze and resolve tier 1 and 2 issues, escalating any...with internal and external groups to ensure excellent customer service and support. * Strong customer service … more
- Center For Health Information And Analysis (Boston, MA)
- …Professional: + 5+ years of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help desk ticketing system. + ... other hardware problems for end users. Analyze and resolve tier 1 and 2 issues, escalating any...with internal and external groups to ensure excellent customer service and support. + Strong customer service … more
- CompuCom (Boston, MA)
- …times and schedules. This is fundamentally a Tier 1 / Tier 2 help desk support role that emphasizes client interaction, service excellence, and rapid ... Candidates must be comfortable adapting to dynamic environments, providing white-glove service to high-profile clients, and quickly reprioritizing tasks in response… more
- State of Massachusetts (Braintree, MA)
- …absence. Operate the Lottery's computer systems requiring an advanced knowledge of each system. Tier 1 Helpdesk support via Service Now. Assist in training less ... other documentation routinely used in the day-to-day operation. * Tier 1 help desk support. Log Operational...and problems from users. Entering and redirecting tickets in Service Now. * Strive towards continual improvement. Accountable for… more
- United Airlines (Boston, MA)
- …issues that may interfere with the crew's ability to deliver the prescribed service **Qualifications** **Required** + Minimum 2 years equivalent or similar work ... goals starts with supporting yours. Grow your career, access top- tier health and wellness benefits, build lasting connections with...because of our dedication to safety and passion for service . United's Inflight Services team is made up of… more